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Paperchase Reviews

2.9 Rating 54 Reviews

48 %

of reviewers recommend Paperchase

Company Reviews

2.9

Based on 54 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Live Chat, Telephone

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Paperchase 1 star review on 19th November 2022

Paperchase 1 star review on 19th November 2022

Paperchase 1 star review on 30th April 2022

Paperchase 1 star review on 30th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just popped in to buy a card, lady at the counter asked if I wanted to sign up for a paperchase loyality card. She reckoned it'll only take 10 seconds, so I said okay lets try, low and behold i'm signed up, and in under 10 seconds, It was the friendly banter at the checkout that made me remember the place.”

Posted 6 years ago

“LOVE PAPERCHASE! I am always ordering cards, wrapping paper, little gifts and school supplies. All the themes at Paperchase are so cute and my daughter is always delighted to get a new surprise. I sit with my diary and order birthday cards, anniversary cards and any other events that we have coming up so I'm all ready and organised. If I'm in a store I forget everything I need to get. They ship fast and always send what i order. It's simple and actually fun!”

Posted 11 years ago

“Amazing gifts”

Posted 6 years ago

“Got stuff for my invitations. A bit pricey and could have more options of envelope sizes, but overall a good shop.”

Posted 6 years ago

“Product came literally the next day and was just standard delivery, process of ordering was simple and easy and staff friendly when I picked the product up.”

Posted 6 years ago

“They knew what I was looking for and gave good advice. Only bad thing was as it was a small shop so it didn't have full fange”

Posted 7 years ago

“Please note that day to a page diaries only have half a page each for Saturday and Sunday. This is not clear from the description or illustrations. Love the diary but will be returning it.”

Posted 1 year ago

“I went in the Birmingham branch for the first time this week, although they had a good selection of stationery, most was overpriced for what it was. I heard one of the sales assistants refer to a male customer as a "guy". This is unprofessional and discourteous, it would have been more polite if she had said "gentleman", a female customer would be called a "lady" no doubt, and this shows male customers aren't being treated with the same level of repect.”

Posted 3 years ago

“I went to the store in Ringwood, 15 minutes before it shut, they had locked the doors and were stood there chatting, only to dismiss me with a look and mouth "We're closed". Absolutely shocked, what store shuts 15 minutes before when there are still customers outside and does not leave a sign in front of the door!”

Posted 7 years ago

“I ordered 3 notebooks weeks ago - only just received my order and my order is not complete - I only recieved 2 books - where is the other book? No one to talk to - not good - I will NEVER order from them again!”

Posted 1 year ago

“Shocking. Dont wish to leave even one star. Clearly ‘individuals’ working there find it funny to send a replacement item (due to fault with the first) out that was clearly an already returned item with statue glued in place. Haha very funny, note to self thats cost the company regarding courier costs and in the longterm if financial issues happen etc could mean jobs, might need to think differently about your job and who you work for and if hate every minute or think amusing the last laugh might be in you. Shame that money spent by me and two items in site I dont have a usable product:”

Paperchase 1 star review on 19th November 2022

Paperchase 1 star review on 19th November 2022

Posted 1 year ago

“Bought £8.50 "have a roarsome birthday" jungle pop up, musical card at London Bridge station shop on 28/7. No music/noise at all and weight of speaker at top of card means it has to be leant against something to stand up.”

Posted 1 year ago

“I entered into a contract with PaperChase and with in a year they disappeared phone numbers disconnected and I have never heard back from them since! They have the appropriate name because I am still chasing the paper (money) I paid them! They a wonderful job with the cover but then wham! Gone! This is down right scandalous!”

Paperchase 1 star review on 30th April 2022

Paperchase 1 star review on 30th April 2022

Posted 2 years ago

“Don’t pay their suppliers”

Posted 2 years ago

“Blow up Jesus kits????? Seriously??????? I note that you don't stock blow up Mohammed kits or Buddha kits.... Offensive in the extreme”

Posted 2 years ago

“Was sent faulty goods asked to send photos sent them from my mobile phone to prove they were damaged did not accept photos gave me run around for days making me feel as if I was in the wrong not only that you have to pay for refund and the way I am being treated Lilly not only Paperchase don’t want the goods sent back they won’t want to pay for refund”

Posted 3 years ago

“Order messed up, second one in two different companies! Maybe pick people who can read to process an order.tvberr”

Posted 3 years ago

“I never got my item and it’s impossible to get in touch with them. Very badly run company”

Posted 3 years ago

“Placed an order on 2nd December for click and collect, received an email on the 3rd to say it is being shipped to store and await a further email before picking it up. then heard nothing, Checked my account and no order listed (even though they took the money out of my PayPal account on the 2nd Dec) emailed on 8th to check what was going on, no response, emailed again on 11th NO RESPONSE Called to query and waited 28 MINS !!!! to get through to someone who couldn't care less, said they had no tracking number for this they could email the shop or I can call myself, if the shop hadn't received it I could call back and wait another half an hour to get through to have a replacement sent out, asked why I never received and response to my emails she just replied they were BUSY !!! I then asked would I have to wait another 28 mins to get through she said yes as there busy and hung up. If you ever think of buying from paperchase always use PayPal or you will never get your money back ! For a shop that has a high end feel the customer service is ABSOLUTELY DISCUSTING !!!!!”

Posted 4 years ago

“Placed an order on 2nd December for click and collect, received an email on the 3rd to say it is being shipped to store and await a further email before picking it up. then heard nothing, Checked my account and no order listed (even though they took the money out of my PayPal account on the 2nd Dec) emailed on 8th to check what was going on, no response, emailed again on 11th NO RESPONSE Called to query and waited 28 MINS !!!! to get through to someone who couldn't care less, said they had no tracking number for this they could email the shop or I can call myself, if the shop hadn't received it I could call back and wait another half an hour to get through to have a replacement sent out, asked why I never received and response to my emails she just replied they were BUSY !!! I then asked would I have to wait another 28 mins to get through she said yes as there busy and hung up. If you ever think of buying from paperchase always use PayPal or you will never get your money back ! For a shop that has a high end feel the customer service is ABSOLUTELY DISCUSTING !!!!!”

Posted 4 years ago

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Paperchase is rated 2.9 based on 54 reviews