PawLab Reviews

Name: PawLab
Address: 2/1 Janice Avenue, Cheltenham, Victoria
Rating: 4.80

4.8 Rating 3,135 Reviews

95 %

of reviewers recommend PawLab

4.8

Based on 3,135 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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320

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Absolutely best laundry detergent I've used so far! Ive had dogs all my life and come from a family of dog breeders and the one thing I can't handle is dog smell. This laundry detergent is a game changer as The dogs bedding is fresh and so is our bedding! No dog odour anywhere so will definitely repurchase.”

Helpful Report

Posted 9 months ago

Belinda, Wow, thank you so much for sharing this! 🙌 That means a lot, especially coming from someone with so much experience around dogs. We’re thrilled our laundry detergent has made such a difference for you and your family. Fresh bedding for everyone (insert happy dance) That’s what we love to hear! 💚🐾

Posted 9 months ago

“Urine remover is one of the best I’ve tried. And price is decent compared to other brands”

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Posted 9 months ago

Amanda, Thank you so much! 💚 We’re really glad you think our urine remover is one of the best and appreciate you noticing the value too. Your feedback means a lot to us! 🐾

Posted 9 months ago

“Excellent product and leaves the house smelling sweet no more doggy smells and as breeders they can be bad when we have puppies”

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Posted 9 months ago

Thank you so much! 💚 That means a lot coming from a breeder. We know how tough those puppy smells can be! So glad our product keeps your home fresh and sweet. Really appreciate your feedback and support! 🐾

Posted 9 months ago

“The products I ordered really do the job as promised. No more accidents inside as his scent is no longer there. I wish I could carpet the house with the mats!”

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Posted 9 months ago

That’s fantastic to hear — thank you so much! 🙌 Love that the products are doing exactly what you hoped for, and your idea of carpeting the house with our mats gave us a big smile! We really appreciate your support. 💚🐾

Posted 9 months ago

“Have found the products to be excellent the pet sprays work wonders Service from PetLab is excellent”

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Posted 9 months ago

Thank you so much for your kind words! 💚 We’re thrilled to hear the sprays are working wonders for you and that you’ve had a great experience with our service. Your support means a lot to us! 🐾

Posted 9 months ago

“The PetLab Grubby Paw Doormat works and our Lab Girl loves it!”

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Posted 9 months ago

That’s wonderful to hear! 🙌 So glad your Lab Girl loves the GrubbyPaw Doormat and even happier it’s working well for you. Thanks for sharing your feedback! 💚🐾

Posted 9 months ago

“I found this product by accident and ended up being the best thing. I have 4 cats and sometimes 2 of them had accidents here and there . This product is a God sent ! Easy to use and rid of the smell after . I tried most of the cleaning stuff and they all work great . Happy happy customer.”

Helpful Report

Posted 9 months ago

Thank you so much for sharing your story! 💚 We’re thrilled you found us (even by accident!) and that our products have made such a difference for you and your four cats. Nothing makes us happier than happy, fresh homes and happy customers! 🐾

Posted 9 months ago

“I have used all of the petlab products and found them to be excellent in controlling pet odours. We have artificisl turf and petlab products keep it smelling fresh and clean. The laundry liquid makes all pet bedding smell fresh a d helps remove pet hair. My recent purchase of the rake has been a great edition for raking turf to lift the pile and thoroughly clean.Highly recommend these products.”

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Posted 9 months ago

“We love Petlab .. our customers love Petlab! Without a doubt Petlab helps us keep our busy little shop Sandys Grooming Tails & K9 Cafe sparkling and fresh. Our services in grooming, day boarding, training and the K9 Cafe sees a lot of action! Our customers see how efficient Petlab is and we have them immediately hooked! Simply because it’s because it really works! And then fact that it’s environmentally and pet safe makes it a no brainer. Thanks Petlab !”

Helpful Report

Posted 9 months ago

We’re so proud to support businesses like yours with products that truly work and are safe for both pets and the planet. Thank you for choosing us — and for spreading the word! 💚🐾

Posted 9 months ago

“Had mail or delivery damage with the packaging of my first order which cause some leakage so advised Pet Lab as a courtesy, rather than a request for replacement. They contacted me by phone immediately and insisted on a full replacement, which arrived in the mail a couple of days later. It was really refreshing to have such a positive Internet shopping experience with both the service, and the outcome. Deserves the best recommendation. Elise from Noarlunga, SA”

Helpful Report

Posted 9 months ago

Hi Elizabeth, thank you for letting us know and for your honest feedback — we’re really sorry to hear about your experience. We totally understand how frustrating it is to receive a package that’s leaked, especially when you went out of your way to help us improve. Our request for a photo is standard so we can track packaging issues and work on making things better, but we understand that can feel like a hassle when you’re just trying to be helpful. Your feedback is genuinely appreciated, and we’re always working to improve our processes and communication. Thank you again for bringing this to our attention. If you ever need assistance in the future, please don’t hesitate to reach out. 💚

Posted 9 months ago

Hi Elizabeth, thanks for taking the time to provide feedback! I note we have resolved this for you and as per your discussion with one of our team members, replacements are on their way! we apologize for any inconvenience. Should you need anything else, we are always here to help!

Posted 9 months ago

“Bought the artificial lawn cleaner love it makes me feel like the area is clean! I am a breeder and dog sitter so these products are much needed and recommended in our home! Love the smell and not like a harsh chemical you don’t have to worry about dogs running around once it’s been sprayed I got the hose sitting plus also spray bottle and pump bottle to ensure I can use the product when required and it’s really lovely smell”

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Posted 9 months ago

“I wasn’t sure about this product at first but now I’m sold, it works so well. My little rescue dog is no longer peeing in the house and the urine smell has gone as well. Thank you!”

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Posted 9 months ago

“My sons Daschy is now the proud owner of the new bed, summer/winter and what he thinks is his throw rug. We absolutely love the mats for the back door, he leaves the mess outside, it even works on the 2 legged people.”

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Posted 9 months ago

“Absolutely love this product! I not only use it for my puppy but in my childcare room for vomits and toileting accidents”

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Posted 9 months ago

“Being a large family with a lot of animals (rural) its not uncommon for their to be accidents in our household. Sometimes you're running late to let the dogs out in the morning. Pet lab has been an absolute game changer. We have tiled and grout and despite mopping and whatnot we couldn't always get rid of the residue or we would think we did but the dogs would choose the same spot again. Petlab has resolved that issue.”

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Posted 9 months ago

“I'm very happy with all the products I bought, especially the Grubby Paws Doormat which is of superior quality to other similar doormats that I've bought.”

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Posted 9 months ago

That’s amazing to hear — thank you so much! 🙌 We’re thrilled you’re loving everything, especially the GrubbyPaw Doormat. It’s awesome to know it stands out from the rest — really means a lot to us. 💚🐾

Posted 9 months ago

“Had my large rug smelling absolutely fresh and free of any dog odour. Best product I have found. Will be trying the laundry liquid next.”

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Posted 9 months ago

“The best products ever! They were a godsend when we first got our puppy to get the stains and odour out of carpet when our little girl would have accidents. Now I buy the twin pack of Eco Laundry liquid religiously as it’s incredible for all the dog’s washing of blankets, towels and dog beds. But an added amazing benefit is that it works wonders on my son’s smelly sports gear too. I use it all the time and can’t live without it now! The shipping is always super fast so you get it very quickly. Can’t recommend PetLab highly enough.”

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Posted 9 months ago

“Awesome may the dog has claimed it super fast delivery”

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Posted 9 months ago

“I've purchased several items from The Petlab and been really happy with all of them. I can particularly recommend the laundry liquid and the grubby paws range. I have a door mat and couch covers and both are really good, and all pupper approved.”

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Posted 9 months ago

PawLab is rated 4.8 based on 3,135 reviews