“Initially I thought this was a great product provided by a very nice small business until I went to them with an issue, and was not assisted properly. Customer service is what can make or break a company. Their service is sub-par as they do not stand by thier product.”
Hello Debra,
Thank you for your honest feedback. I'm truly sorry to hear we didn’t meet your expectations—we always aim to provide thoughtful support and stand behind the care we offer both our customers and their pups.
We’d love the chance to make things right. If you're open to it, I’m here and happy to take another look at the issue to better support you.
Thanks again for sharing—your voice helps us grow and serve our community better every day.
Cheers!
PawOrigins® Team
