“Unfortunately the wrong picture was sent so in the process of trying to correct this - hopefully this is an isolated problem and will be sorted quickly”
Many thanks for taking the time to revise your initial review. For clarity, the order was dispatched promptly and arrived within the timeframe selected at checkout.
“Not overly happy…. The product came in different packaging which is not sealable. Could be any food in there at all. But my dog does like it although he does kick his own bum…..”
Hi Louis,
Thanks for taking the time to leave us a review.
We sent you the following email 10th December:
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Hi Louis,
Many thanks for your order.
There has been an issue identified with Seven dog food branded bags on some of their lines and your order may have been affected.
To avoid disappointment and hungry pups/pooches, we have instructed the factory to ship non-branded bags in their place.
Please rest assured that if you receive food in a different bag, it is still Seven’s much loved recipe. But, if you have any questions or concerns, please do not hesitate to contact us.
Kind regards,
Mike Attwood
Director
