PC World Business Reviews

Name: PC World Business
Address: PC World Business2 Nunnery SquareThe Parkway, Sheffield
Rating: 1.22

1.2 Rating 46 Reviews

7 %

of reviewers recommend PC World Business

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1.2

Based on 46 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat

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Location:

PC World Business2 Nunnery SquareThe Parkway
Sheffield
S2 5DD

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Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a Dell computer from PC World Business online in mid December. The machine was faulty when it arrived on the 15th and after many hours on remote access Dell agreed that it should be returned. After reporting the matter to the on-line customer service department I took it back to my local store on December 21st together with an email from Dell authorising the return and I expected to get a refund or at least a replacement without delay. After many phone calls and emails I am no further forward some 9 days later and I am told that the matter has to go through their "process" apparently involving a middleman supplier. They can give me no idea about how long this might take and Dell have confirmed to me that no-one from PC World has been in touch with them and anyway they have issued all the necessary paperwork confirming that the machine is faulty. PC World took payment on the day of order but seem to be very reluctant to refund it even though they have the machine back. I have not had any problems in the past with PC World retail but in future I am going steer well clear of their business set up as they don't seem to understand customer service.”

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Posted 6 years ago

“I'm still waiting for a refund that they agreed to process within 3-5 days (email stating automatic refund to credit card) that was 17th December, its now 26 January. They did not have the product to send, but they still have over £400 from my credit card. They don't answer my calls ( 10 or more, and counting: the line just disconnects after an automated response), emails are not responded to, and 7 or 8 goes at online chat ended in frustration! It feels like dealing with a scam company. My bank are currently initiating a chargeback: you've been warned if you're reading this. Shame I can't put no stars.”

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Posted 3 years ago

“Placed an online order, only to be told it hadn’t gone through. So went out and paid for the item , only to find the first payment was taken from the bank. It took weeks to get my money refunded and I have read that this is happening all the time. Terrible after sales care, customer services non-existent. Left reviews on TrustPilot and Currys PC world must have seen it, as my genuine 1 star review was removed. Incidentally, Currys PC world use Reevo on their own website and again they do not publish any bad reviews. Not the reputable company they claim to be, unfortunately.”

Helpful Report

Posted 3 years ago

“70732910, 70732950 + 70733018 all ordered 3 weeks ago. Cancelled after a week but didn't refund. Just said someone will be in touch about it. No communication and no sign of refund (£1,500). Will ring bank - don't bother ordering unless you want to be ignored and lose your money. Should have just returned payments when cancelled - must be holding customers hard earned money to make their accounts look better than they are. _________________________________________ Currys PC World Business acknowledged this feedback by getting TrustPilot to remove my original post a few weeks ago. Indicates many more bad comments are not being shown. Had time to get it removed but not time to refund. Disgraceful”

Helpful Report

Posted 3 years ago

“After ordering an xbox series x on the 11th Nov my order was immediately cancelled. It was quite clear that there had never been any machines in the first place, they stated that there had been a bulk cancellation. 3 weeks later I spent hours on the phone on hold, they hung up when I got through until I was forced to bulk email them for attention. After getting attention I was then threatened for using the word 'damn' in my email. "Pay me my damn money", note that 'damn' is not a vulgar word in English language yet I have since been ignored. It is the 5th Dec and still no refund. I am fuming and at this point it seems like Currys / PC World Business are maybe conducting a scam to withhold peoples finances.”

Helpful Report

Posted 3 years ago

“Stock availability is checked and order is created (in store), Payment is completed but item was not given to me ... I was waiting for more than 45 mins, finally they told me that there is no stock. They refused to give the refund, and they will only credit into PC World's Business Account under my company as a credit note. What a cheating.....This was happened in 09th Dec 2018. I have been chasing many days and still waiting for the refund. Today, they have asked for my credit card statment, and I have emailed to them as well, let me see... Poor and cheating....”

Helpful Report

Posted 5 years ago

“Ordered and paid for a laptop online, never arrived, I only discovered that it was out of stock when I rang up and chased up the order, otherwise I would never have known,! Still awaiting a refund.”

Helpful Report

Posted 5 years ago

“Avoid using this company at all cost. Stick with John Lewis who will not only price match anything that PC World can do but can also offer a far better customer service than what they ever could. Staff unwilling to help and everything seems to be too much effort in store. Customer services (phone) don't appear to be any different. One of which was very rude, refused to give his name and refused to pass me over to a manager, make promises which aren't delivered. They took £150 of my money and kept hold of it a week before returning it back on to a gift card. Apparently this should of taken a max of 24-48hrs. This was all because of a voided transaction as a result of a system error there end and they were unable to complete the transaction. I spent several hours spent on the phone as well as in store to be told I would be given some compensation (discount on the product) as a gesture of goodwill. Visited store today to be advised maximum they could offer was £20 which I found a little insulting considering all the lies they told me, unhelpful staff, hours spent on the phone and in store trying to resolve a problem which was out of my control and a disappointed family member as they were unable to get the gift on time and still haven't. Both myself and family will never be using PC World again. Considering I was looking to buy a tv, surrounded sound, Apple Mac as well as other goods (moving in to a unfinished property in a month and need white goods) you thought they would have done more. I have now purchased a tv from John Lewis and will stick to them going forward.”

Helpful Report

Posted 5 years ago

“I am self employed and purchased a laptop from Curry 15 months ago for £1449 They encouraged me to open a business account which made no difference to me, or so I thought. They registered me up to their Knowhow service without my permission, for a free year and then a rolling direct debit that was not discussed at any point, The laptop is faulty and now Currys refuse to repair it as they say it was a business purchase so is not covered by Consumer Law. Cunning way for them to wriggle out of their responsibilities. They want £500 to repair a laptop that they would repair for free if they hadn't tricked me into opening a business account . Definitely a case of mis-selling . I have 2 identical laptops from the same store costing the same price but only one of them has a 2 year warranty because PC World found a way to avoid offering a warranty on the second purchase . Sneaky and pretty reprehensible if you ask me . Why would you want to set up your customers like this?”

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Posted 5 years ago

“I BOUGHT A SENHAISER HEADSET FOR £300 WHICH NEVER WORKED I RING THEM UP STRAIGHT AWAY AND WAS TOLD TO CONTACT SENHAISER DIRECTLY now its back and forth to senhaiser till they fix this piece of s.....t DO NOT BUY FROM THEM, THEY ARE NOT VERY NICE AFTER SALE AT ALL, WORST MY EXPIERIENCE EVER”

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Posted 6 years ago

“Had my order cancelled and I didn't even get an email saying that. Had to login my account to find out. Absolutely appalling, this is the second time I am dealing with PCWorld and it will be my last. Both times I've had only problems. Would not recommend anyone doing business with them.”

Helpful Report

Posted 6 years ago

PC World Business is rated 1.2 based on 46 reviews