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Perfectglasses.co.uk Reviews

4.5 Rating 340 Reviews

88 %

of reviewers recommend Perfectglasses.co.uk

Company Reviews

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Phone:

01509279955

Email:

support@perfectglasses.co.uk

Location:

Unit 2 Kenway Brook Street
Shepshed
LE129RG

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Perfectglasses.co.uk 5 star review on 11th July 2018

Perfectglasses.co.uk 5 star review on 18th February 2018

Perfectglasses.co.uk 5 star review on 15th November 2017

Perfectglasses.co.uk 5 star review on 8th August 2017

Perfectglasses.co.uk 5 star review on 5th July 2017

Perfectglasses.co.uk 5 star review on 19th June 2017

Perfectglasses.co.uk 5 star review on 16th June 2017

21

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DO NOT ORDER FROM HERE. One of the two pairs of glasses I ordered were completely pissed and had to be sent back (this is 3 weeks after placing my order). I was told they would send a prepaid return shipping label, which I never received, and they would exchange the glasses. A month later I called to check on my return and was met with an employee who lacked phone etiquette, knowledge, and/or helpful answers. I was told, after going in circles, that the pair of glasses I wanted replaced were no longer available. I told them to just refund my money. They decided they can't tell if they received my return or not and said they'd pass on this information to someone else, thanked me for my time, and hung up. I rang back and the same guy answered. I explained I'd been disconnected, and he told me he had already told me he'd pass on the info. When I asked if someone would call me or email me with their response, he replied, "We'll contact you" and hung up again. Sorely disappointed and honestly figure I've seen the last of that 50 quid.”

Posted 6 years ago

“Nearly one month to the day since placing my order, the first pair of glasses turned up, from India, not the UK. After 2 weeks, having chased on the phone and email, I was greated with a very unenthusiastic employee and made to feel an inconvenience at best. Promised calls back, never happened. Happy to have received something I opened the package to find the tint in the lens was in totally different places, making the glasses totally unusable. I called to complain and got the exact same ignorant employee, who offered no apology just told me to send them back, so here we go again. I still await the returns label, which is valid for 24 hours only. I also await with baited breath the second pair I ordered, which were simple plain lenses from the 24 hour despatch range. This is my first pair of glasses, never needed them before so I put my faith in this firm based on the number of good reviews, which based on my experience, I cannot see are 100% legitimate. Perfect Glasses, what a joke! £100 wasted. DO NOT USE!”

Posted 6 years ago

“Dreadful customer service, took a month to be told frames out of stock. Numerous attempts to contact them, very rarely responded to. Be aware, shocking service”

Posted 6 years ago

“Still waiting for glasses after two weeks.”

Posted 6 years ago

“Waited five weeks for my spectacles, when they finally arrived they were the wrong prescription, I took them to a local opticians and the people there examined them and said the lenses were nothing but cheap reading spectacles, very low prescription and poor quality, my prescription is high, in the -6 range. The frame was also poor quality and I do not believe they would last any more than twelve months, if that, although I will never know because I cant use them. I have contacted perfect glasses and it appears they are happy to ignore me, I have instructed my credit card company to retrieve my money. If I could give minus stars I would. Avoid this company at all costs, I really should have gone to specsavers.”

Posted 8 years ago

“Used twice before in the past with no problem, however this last purchase couldn't have been more different. So far I have had two pairs of faulty glasses delivered with an identical fault. I have decided I am not making any more calls or sending any more e-mails to try and resolve. When a company advises you to go to another opticians to repair faulty glasses this speaks volumes about their customer service. Needless to say I will never use them again....beware. Ok when selling but not OK when you have an problem.”

Posted 6 years ago

“Really slow on delivery my glasses have now sat awaiting dispatch for nearly a week I don’t understand why they have not shipped very poor”

Posted 6 years ago

“Good service for purchasing glasses, but reglazing a problem. One pair of frames lost, even though sent by recorded delivery and signed for. Would not refund my payment. Still waiting 2 weeks for the second pair of frames to be completed.”

Posted 6 years ago

“I love Perfect Glasses! I have some Boss Orange prescription sunglasses and could not recommend them enough. They came in good, sturdy packaging and the frames are beautiful. I love the look of the glasses on and being able to see properly through sunglasses was great! Excellent quality for price with an excellent range on the website.”

Perfectglasses.co.uk 5 star review on 8th August 2017

Posted 6 years ago

“The glasses I received last were of excellent quality. I was amazed at the value for money Perfect glasses offered with regard to the lense coatings available at a fraction of the cost of high street opticians with no compromise on quality. The service provided was also excellent and all of my queries were answered promptly. I have recently ordered my second pair of glasses from this company and I can't wait to receive them. I would highly recommend perfect glasses to anyone.”

Posted 6 years ago

“Nice customer service, easy to navigate site, great quality items. I am happy with my new prescription glasses and they're very good quality for the price.”

Perfectglasses.co.uk 5 star review on 5th July 2017

Posted 6 years ago

“Amazing service and amazing quality! Couldn't be happier.”

Posted 6 years ago

“Quick delivery, high quality, great range of styles & colours. Read my full review http://www.kumbearxo.com/perfect-glasses-ss-17/”

Perfectglasses.co.uk 5 star review on 19th June 2017

Posted 6 years ago

“Pleasantly surprised about everything with Perfect glasses. The choices were vast (I already have my eye on a few more pairs), the value for money is amazing, and the quality is outstanding. I love my new glasses, and can't wait to deal with Skye again in the future.”

Perfectglasses.co.uk 5 star review on 16th June 2017

Posted 6 years ago

“I ordered the 50% tint on my sunglasses because I thought 100% might be too dark (?!) now unfortunately the sunglasses make it look like I've got glaucoma as they're a pale yellow. DEFINTELY GO FOR 100%! Photos of the different tints available would be greatly appreciated to help before buying. Also make sure you know your EXACT prescription including any cylinder and distance between pupils etc. as this can make a huge difference. Otherwise arrived very quickly can't complain about the service at all.”

Perfectglasses.co.uk 4 star review on 13th June 2017

Posted 6 years ago

“My glasses were delivered within seven days of placing my order. The customer service was excellent.”

Perfectglasses.co.uk 5 star review on 8th June 2017

Posted 6 years ago

“Took far longer to deliver than promised. Very cheap and nasty. Cannot read through them. Far too big. "Should have gone to Specsavers". I Perry”

Posted 7 years ago

“These glasses are great...lots of compliments and really light to wear. Look cool as sunglasses too! I would have liked a little more contact as i had no idea when to expect delivery, but the glasses were good value.”

Posted 7 years ago

“THIS WAS MY FIRST TIME I USED PERFECT GLASSES PERFECT RIMLESS GLASSES AND AFFORDABLE AND GREAT SERVICE WILL USE AGAIN 5 STARS”

Posted 6 years ago

“Waiting for 3 weeks for a re-glazing that costed twice the amount as other websites. Could not cancel the order in time (less than 12h after placing it!). Tried contacting the website 5 times already, no reply with my order status or if they will meet the guarantees they give (see below). Also, website states "LOWEST PRICE GUARANTEE" on the homepage, this guarantee was not met after myself sending them a lowest price offer on the same product. Also, website states "we will arrange for a free pick up from your home/office as per your convenience". This never happened and I had to pay for delivery and packing.”

Posted 6 years ago

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Perfectglasses.co.uk is rated 4.5 based on 340 reviews