Persimmon Homes Reviews

1.2 Rating 179 Reviews
3 %
of reviewers recommend Persimmon Homes
1.2
Based on 179 reviews
Customer Service
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Email, Telephone, Live Chat
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Over A Week

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Persimmon Homes 1 star review on 22nd December 2023
Anonymous
Persimmon Homes 1 star review on 5th July 2023
Ivan
Persimmon Homes 1 star review on 5th July 2023
Ivan
Persimmon Homes 1 star review on 21st October 2022
Anonymous
Persimmon Homes 1 star review on 21st October 2022
Anonymous
Persimmon Homes 1 star review on 21st October 2022
Anonymous
Persimmon Homes 1 star review on 21st October 2022
Anonymous
13
Anonymous
Anonymous  // 01/01/2019
We paid a reservation for one of the properties. Firstly the solicitors PH recommended discussed quotes with me over the phone. They then promised to beat the quotes I had had from other conveyancers. They promised me there would be no extra fees or hidden charges. Within 12hours of instructing their own recommended solicitors they called my partner and said there would be two extra fees for 'drawing up contracts' and costs that they could not put on the quote. They couldn't tell us how much they would cost but said they would be put onto our final bill?! I immediately told them we were not interested in using them and I wanted a refund for the money I have paid less than 12 hours ago after being told there would be no extra costs. We are still waiting for our refund for this deposit as we were completely mis-sold to. Luckily, also before exchanging we went into the garden and had an independent quote on how much it would cost to have the absolute landslide mess that they had left behind. We were quoted £21,000 just to fix the garden to make it something that wasn't an eyesore. Along with other quotes within the house amounting to over £5,000 just so we could move in. So we have decided to pull out. Keep looking elsewhere.
Helpful Report
Posted 1 year ago
My daughter has got a 1 bed property downstairs and upstairs toilets are leaking fence panels weren’t nailed together gas supply for cooker has been welded so that top cannot be removed . Hardly any of them understand what you say to them . Wouldn’t buy a new house for anything
Helpful Report
Posted 3 years ago
I bought plot 52 at the Sandpiper development (36 Baird Way, Minster-on-sea, Sheerness) in November 2017. In just about two weeks of experiencing moving into a new house a sections in the right hand side of the fencing line pulled apart owing to strong wind in that period. I raised my complaint, and the damage was repaired. A couple of months later there came another windy weather and a similar problem occurred. This time around, one of the arrays rail fencing panels installed as back fence pulled out from the 4 by 4 inches post it was attached to, leaving the property garden exposed and unprotected for some days before restoration work was done, after complaining to the site manager about the ugly scene on my property owing to the state of the detached fence panel in the rear fence line. But about a month ago, same fence panel in the the fence line, which in the past someone came in to repair by lifting the dangling panel upright and hammered some nail through and into the 4by4 wooden post from which it came off, has now pulled out again. Persimmon customer service, however, on getting an email with attached photos from me reporting yet another damage the same section my garden fence which they feel they have properly amended, is now refusing to carry out any repair work on the fence on the ground that the fence now has some painting on. Persimmon is now claiming that the fact that I have applied some paint, which I did in October 2018 on the ground of decoration the garden for the birthday celebration of my one year old twins, may have contributed to the pulling apart of the fence structure, and therefore nullify the two years warranty, covering non fault damage on all installation on the property. If a fence panel coming in contact with paint is now an issue, what about the numerous rather nature has bestowed on it? It is absolutely ridiculous of persimmon to hold on to such an unfounded claim regarding painting in order to disown their responsibility to hard pressed individuals, who should be valued, buying new build property
Helpful Report
Posted 5 years ago
I won’t use these guys if I had to buy again. They pretend to be helping you then when they make a mistake they all suddenly disappear and you’re left to deal with it. The manager Ollis alongside Tony and June are so stuck up and totally unreliable. I reported and incident to the manager and he just brushed it off like it was nothing. Honestly, I wish I never used them in the first place.
Helpful Report
Posted 5 years ago
Moving into a persimmon home We purchased a 4 bed house in June. By and large, the property is very nice, but the finishing touches are so sloppy that it has well and truly taken the gloss off our move. Trying to sort things out has been almost an impossible task and they are clearly not equipped to deal with the issues effectively and efficiently. Unfortunately, I was too easily convinced by the sales pitch and did not push hard enough about getting things sorted about the house. I was constantly reassured that everything would be completed by the time of our move and that the final house run through would be done before the day we moved in. As it was, our walk through of the house was not done until the day of our move and at that point, we had very little option in getting the issues sorted. My main advice for all people looking to buy a persimmon house is the following: YOU MUST make sure that they do that final run through at least a week before you move. Then, if it is not up to scratch or clean ( ours definitely did not have their special clean), do not proceed any further until they fixed the problems. If at the next run through, they still haven’t sorted things out, do not budge. Once you do, they have got you were they want you and it will be a battle to get things sorted. We have now been in the house for 6 months and virtually nothing has been done.
Helpful Report
Posted 5 years ago
Persimmon Homes is rated 1.2 based on 179 reviews