In the Paper Reviews

Name: In the Paper
Address: Weardale Business Centre, Martin Street, Stanhope, Stanhope
Rating: 4.27

4.3 Rating 3,888 Reviews

81 %

of reviewers recommend In the Paper

4.3

Based on 3,888 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

01388528000

Email:

customerservice@kornit.com

Location:

Weardale Business Centre, Martin Street, Stanhope
Stanhope
DL13 2UY

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In the Paper 5 star review on 2nd March 2022

Linda

In the Paper 5 star review on 16th June 2020

Caz Hall Rotherham

In the Paper 1 star review on 12th December 2017

Kirsty

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DO NOT USE SHODDY - 40th b/day card text was incomplete so recipient did not know who it was from. Price was not as advertised on website. Emailed asking for a refund as the text was not as per order confirmation but did not even get a reply.”

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Posted 5 years ago

“The item still hasn't arrived so I can't really comment other than saying that the delivery has taken longer than expected.”

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Posted 5 years ago

“It’s not even been delivered yet so u wouldn’t like my review”

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Posted 5 years ago

“I contacted PFG via their ' contact us' tab, the day after I placed an order for 2 sherpa personalised sherpa blankets, to cancel the order as my wife had previously ordered these items but she had no correspondence to confirm the order or delivery, The items she ordered arrived the day after my order was made for the same items. I had no reply until after the items were delivered so I have to pay twice.”

Helpful Report

Posted 5 years ago

“I have order jumper on the 19th of November and it's the 1st of December today and the item still hasn't arrived yet. On 22nd of November I received the email from your customer service asking me what size I have ordered...how that's possible you don't know the size? The system wouldn't let me to finish order if I wouldn't recorded/marked the size. I am not happy at all! Julia Leather”

Helpful Report

Posted 5 years ago

“Mug arrived damaged. It was in a box with no protective wrapping, so unsurprising it was broken. Second mug send as a replacement - same lack of packaging so again chipped and broken. Refund requested.”

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Posted 5 years ago

“No star at all. As I sent email to sales department on 22nd November the day I received my parcel broken! Very cross customer as they didn't get back to me yet. Send photos. Want my money back”

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Posted 5 years ago

“I was not happy, you say 25 words yet what I paid for I never got, Happy Anniversary I wanted but got only( Happy )on the cup good, job my wife see the funny side, but I'm still not happy with this”

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Posted 5 years ago

“Still havnt received my order yet been weeks”

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Posted 5 years ago

“Both items I ordered was incorrect and very disappointed”

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Posted 5 years ago

“Today I received delivery of my : personalised Leicester City FC dressing room mug, which was ordered on 8/11/19. However the courier said that the mug had been damaged in transit, as the broken pieces could clearly be heard from within the unopened box. The courier made a note on their PDA that the item had been delivered in a damaged state, and that it will be returned. When my purchase is re sent, I would like it to be delivered in a bigger box, and the mug to be wrapped in sufficient bubble wrap to protect it whilst in transit.”

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Posted 5 years ago

“awfull service never will i order or recomend to any one”

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Posted 5 years ago

“Item delivered was incorrectly personalised. When I asked for confirmation of what I had ordered they simply sent a photo of the item they had sent.”

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Posted 5 years ago

“Shady practice to advertise a t shirt on the website with team name and year established, then in order to add it to your basket and order have you type in the established year so that the gift now becomes a "personalised item" and not subject to normal returns/exchange policy. Only need a different size because the sizes themselves are quite misleading. Very poor experience and customer services have been nothing short of shocking, will never see any of my business again.”

Helpful Report

Posted 5 years ago

“You have to be joking. Read your emails. Names spelt wrong last year and again this year!!!!!”

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Posted 6 years ago

“The picture would of looked amazing and make a super gift for my boyfriend’s mother, as their dad died and that was his favourite football team. Now I have to find something else as the picture was bent and stuffed through the letter box, and was signed for. Disappointed.”

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Posted 6 years ago

“I paid so much for this card and there is no envelope! I feel cheated”

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Posted 6 years ago

“Rubbish. Not got all items and you don’t reply to emails. Will never use you again.”

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Posted 6 years ago

“I ordered a card for a 25th wedding anniversary 2 weeks ago before the event. The anniversary has been and gone and still not received the card. I had 1 email 2 days after ordering saying there was a problem their end but it would be resolved and I would receive well before the event, I have since sent 4 emails asking where it is but I have NOT had a reply, I think this is absolutely disgusting you have taken the money out my account now that is fraud.”

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Posted 6 years ago

“Stay away from this company!!! Still not recieved order and sent several emails and NO RESPONSE!!! Clearly people order from here and pay extra for something special! Rubbish non existent product and customer care!!”

Helpful Report

Posted 6 years ago

In the Paper is rated 4.3 based on 3,888 reviews