PetLab Reviews

Name: PetLab
Address: 2/1 Janice Avenue, Cheltenham, Victoria
Rating: 4.80

4.8 Rating 3,106 Reviews

95 %

of reviewers recommend PetLab

4.8

Based on 3,106 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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PetLab 5 star review on 6th December 2025

313

Anonymous

Anonymous // 01/01/2019

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English

“I like the products as have purchased previously however I am still waiting for my order after 3 weeks. I have contacted the customer service through email twice and still haven’t even had a response. Very disappointed.”

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Posted 2 years ago

“I placed a order on 26th Nov. I am still waiting for it. I contacted the company on 9th asking for an ETA. I got a reply on the 11th apologising & advising they would look into it. Still waiting for a reply. It is now the 18th Dec. Poor customer service. After writing my review I recieved a credit back to my account & an email asking me to revise my review. This is my feedback & my experience. Good or bad.”

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Posted 2 years ago

Hi Jos, Thanks for the feedback! I have had a look into your ticket and can see that it has in fact been refunded in full due to courier delays. I hope you keep well.

Posted 2 years ago

“Terribly dissapointed after following the instructions to a tee, and doing my stains 3 times over I still have stains. 70.00 later for a 300ml bottle of PetLab , I am extremely disappointed, unhappy, and now having to engage a professional carpet cleaner at more expense. This carpet has only been used for 7 months, brand new.”

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Posted 2 years ago

Hi Colleen, Thanks for taking the time to leave us a review. We truly appreciate all feedback so that we can continue to grow as a small family owned business. Unfortunately when it comes to cleaning there is not always a 'one size fits all' solution as there can be many variables that may effect the outcome of the treatment for stains particularly if they are heavily embedded older stains that may have burnt the fibres which can be irreversible. We do however have professional cleaning advice available all the time, and offer a 45 day money back guarantee. Please contact our team at customercare@pet-lab.com.au and we can hopefully find a resolution for you.

Posted 2 years ago

“Hi Just letting you know I still not received my order. It had taken a long time to come. Deb”

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Posted 2 years ago

“I was so excited to get this product after watching the videos and I can say I am thoroughly disappointed! I have used almost an entire bottle of the cleaner and deodoriser and the smell is still the same.”

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Posted 2 years ago

“i accidently bought the wrong product out of my cart as it was same price within an hour i text hoping to swap to the product i really wanted a reply came that i was in a que and eventually someone would get back to me. the next I heard that day that the product i didnt want was beig sent in the mean time no word .i contacted paypal and rxplained it all to them and they gave me a refund. endless emails from your company telling me its been shipped but NO help what so ever I just wanted to swap products now I get an email3 days later that i can send it back when it arrives for a refund No i will not take it when it comes. simple solution turned into a nightmare”

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Posted 2 years ago

Hi Debbie, Thank you for your feedback, Unfortunately the dispatch process is automated and as a business we strive to give our customers next day dispatch to ensure quickest delivery. Our customer care team work tirelessly to get back to our high volume of enquiries at the quickest pace, however we do ask for a 24-48 hr leniency which unfortunately can sometimes miss the time frame to amend or alter orders processed.

Posted 2 years ago

“I ordered PetLab to clean artificial grass on my balcony it sadly has not worked at all. Still trying to find the perfect product to remove pet urine”

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Posted 2 years ago

Hi Stephanie, We're so sorry to hear you didn't achieve the desired results, there are always variables that influence the results, and that's why we are here to help! Please feel free to email our customercare@pet-lab.com.au team for further advice or assistance, we can also refer our cleaning specialist who can call you to run through best applications! Take care!

Posted 2 years ago

“The turf Oder stuff does not even work waist of 60$ will definitely NOT ORDER AGAGIN”

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Posted 2 years ago

Hi Taylor, Thanks for your feedback, we appreciate you taking the time to leave us a comment. There are always variables that can effect the results, and that's why we're here to help. Please feel free to contact our customercare@pet-lab.com.au team who can further advise on how to achieve desired results. Take Care!

Posted 2 years ago

“Unfortunately, it didn't work for me. (I wish it did)”

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Posted 2 years ago

Julie, Thanks for your feedback, we appreciate you taking the time to leave us a comment. There are always variables that can effect the results, and that's why we're here to help. Please feel free to contact our customercare@pet-lab.com.au team who can further advise on how to achieve desired results. Take Care!

Posted 2 years ago

“Never received in my order. Have made contact a few times with no response. Very disappointing.”

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Posted 3 years ago

HI! We're so sorry to hear your order never arrived, please contact customercare@pet-lab.com.au and we will ensure we assist you in either locating or replacing :)

Posted 2 years ago

“Once you try and cancel your subscription they won’t stop sending you time after time I have been in contact to ensure it is cancelled and they continue to send me products I don’t want. It wasn’t even what I requested at subscription. Time to cancel credit card.”

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Posted 3 years ago

“0 STARS if I could! This product does NOT work and left my carpet smelling worse than before. After multiple emails to the company they stopped responding as I stated the website says money back guarantee if it doesn’t work which it didn’t. DESPICABLE customer service, do not waste your time and money on this SCAM!”

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Posted 3 years ago

Hi Tatiana, Thanks for your feedback, we appreciate you taking the time to leave us a comment. There are always variables that can effect the results, and that's why we're here to help. Please feel free to contact our customercare@pet-lab.com.au team who can further advise on how to achieve desired results. Take Care!

Posted 2 years ago

“Your product did not work used as directed and repeated about 10 times and I can still smell a strong cat urine smell”

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Posted 3 years ago

Hi Michelle, Thanks for your feedback, we appreciate you taking the time to leave us a comment. There are always variables that can effect the results, and that's why we're here to help. Please feel free to contact our customercare@pet-lab.com.au team who can further advise on how to achieve desired results. Take Care!

Posted 2 years ago

“I wasn’t happy with the product but decided to keep it rather than send it back. I then got sent another even though I emailed to cancel my order they still charged me & sent it out,”

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Posted 3 years ago

“The item was not delivered for over two weeks passed the expected delivery date. And due to the tracking I could see the item was only sitting at the delivery depot a few suburbs away from my house. I almost emailed asking for a refund becuase I could’ve just bought a similar item from a local pet store instead.”

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Posted 3 years ago

“Product didn't work, despite using the majority of the large expensive bottle that Was purchased. Disappointed by the result as we paid a lot for the product.”

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Posted 3 years ago

Hi Jay, Thanks for your feedback, we appreciate you taking the time to leave us a comment. There are always variables that can effect the results, and that's why we're here to help. Please feel free to contact our customercare@pet-lab.com.au team who can further advise on how to achieve desired results. Take Care!

Posted 2 years ago

“Dear Ratlab , Heard good things about your project but after an order was supposed to be delivered a month had passed or more and then I got an email saying they wouldn't deliver it to my country. So I guess I can say that it didn't work at all but the product that I found to replace it worked perfectly. Austin”

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Posted 3 years ago

“I emailed cancelling my delivery & I have an email saying order is on its way. I canceled due to financial difficulties & now you’ve made a bad situation worse by not stopping the transaction like requested”

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Posted 3 years ago

“Didnt remove urine stain from grout in tiles”

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Posted 3 years ago

“I brought the PetLab Grubby Paw Doormat - Traps Dirt Instantly (Ultra Absorbent Microfibre Chenille) × 2 and have been very disappointed in the quality and toughness of the mat. Within an hour our dog had split the mat material with his claws and the seems around the edges all came apart. Ultimately it’s a normal standard bath mat with a dog paw image in it, making it very expensive at nearly $50 each. Won’t be using these guys again!!”

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Posted 3 years ago

PetLab is rated 4.8 based on 3,106 reviews