PetLab Reviews

Name: PetLab
Address: 2/1 Janice Avenue, Cheltenham, Victoria
Rating: 4.79

4.8 Rating 2,653 Reviews

95 %

of reviewers recommend PetLab

4.8

Based on 2,653 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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286

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’ve used the products on every surface. I think my favourite is the carpet cleaner, because it smells clean for more than a minute. It definitely hasn’t deterred weeing in those areas though which I would have loved!”

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Posted 1 month ago

“I purchased the E.N zyme solution and stain and odour remover , it has not gotten the odour of cat urine off my lounge and it has not deterred my cat from weeing on my other lounge , so I am a bit disappointed with it.”

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Posted 2 months ago

“I am happy with the cleaners and deoderisers. I am not happy that I order carpet shampoo and asked where would i buy the single or twin tanks referred to in the instructions. I have not received a real reply only a suggestion that indicates that I may mean a machine of some kind. This was certainly not indicated in the rndown on the product. Please advise.”

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Posted 2 months ago

“It has helped to remove the stain however has definitely not helped to stop the puppy from going there again!!”

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Posted 2 months ago

“The carpet cleaning product is truly really good but it does work as well as any other pet cleaning product. The enzyme cleaner is where I was left disappointed, it truly did nothing for me at all. It smells nice but unfortunately doesn’t work too well for me.”

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Posted 2 months ago

“Laundry liquid, though it was good. Unfortunately it did make my dog have an allergic reaction which I was forced to stop using it. But it did work, didn’t really leave a smell but got rid of the dog smell.”

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Posted 8 months ago

“I’m still having problems with my male dog peeing on the same spots even though I have cleaned and sprayed with pet lab, I don’t want to give up yet on this product, so at the moment I am in two minds about the product. Thanks Lisa”

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Posted 8 months ago

“Still waiting on my order , 3 weeks so far”

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Posted 1 year ago

“Very nice fragrant smell.”

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Posted 1 year ago

Hi Cherie, so sorry to hear there has been a delay in receiving your PetLab goodies, please get in touch with customercare so we can look into this for you ASAP. Rest assured if parcel is deemed lost or damaged we will replace for you.

Posted 1 year ago

“Not 100% convinced yet. Read all the reviews and thought it would be great. Dog still peeing in same spots. Only that I have had time off and am being more vigilant with taking dog outside.”

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Posted 1 year ago

“Hi I don't know if I'm using the stain and odour remove right I washed my mats then sprayed them But a couple of days later my pup went and weed on them again I have only given 3 stars at the moment Till I find out about it I want to buy the laundry one Thank you Margaret Downie”

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Posted 1 year ago

“I thought it worked great to begin with but it’s still leaving behind a urine smell and my dogs are continuing to pee in the same spot so I don’t believe it does exactly what they claim to do.”

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Posted 1 year ago

“Didn't mask the smell as much as a hoped for, had to use quite a bit of product which works out quite expensive”

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Posted 1 year ago

“A bit disappointed that hasn’t deterred my cat from peeing in same spot. However it certainly takes away the smell!!”

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Posted 1 year ago

“My old dog was incontinent. I had the carpets professionally cleaned and deodorised which helped a little but the smell was still there (I can't smell it but others can. I used one bottle PetLab and have ordered two more so at the moment it is still a work in process which I hope will work”

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Posted 1 year ago

“the last 2 years I used your product it was great but this year for some reason it is not as good to get rid of the smell nothing at home has changed at all”

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Posted 1 year ago

Hi Maria, Thanks for taking the time to leave us feedback, as we take this very seriously. We have not changed formulas, however if it is in reference to a particular batch purchased, we will happily take it back and see if there is something that has gone wrong. Please kindly email customer care about arranging this. customercare@pet-lab.com.au

Posted 1 year ago

“I found this product the best I've used to date. I need to do it a couple more times if it all comes out I would give it 5 stars. It certainly looks a lot better but I only bought 1ltre to try so I probably need a two ltre bottle to get it all out. It's been a couple of weeks since I used 1ltre on my dogs urine stains some look better the rest is still there first it seems to fade then given some time they just come back up like when your carpet is steam cleaned! I have already done them three times. I bought the $80 two pack as they said you may have to do it 4-5 times before It's gone so I will give it a couple more go's and keep my fingers crossed. If that doesn't work I'll be asking for my money back as they promise 45 days I'm also happy to take photos. Unfortunately after using the product for the 6th time it looks good then about a week later the stains come back up, not as bad but their still not gone! After spending so much money I would like a refund as the product didn't work the way it was marketed. Regards Christine Folkes”

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Posted 1 year ago

“My order was incomplete I ordered 3 mats only 2 were delivered I received great service on the phone re the delivery am expecting my 3rd mat today OT tomorrow”

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Posted 1 year ago

“I have a small dog that continues to use the same spot on my carpet to wee all the time. I used the urine spray on it but I think the urine has gotten into the pile itself. Your product didn’t work in getting rid of the smell so I was a little disappointed.”

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Posted 1 year ago

“Unfortunately the products didn’t work for my cat and dog. They continued to pee in the same spots and it didn’t remove the odour from the carpet. I’m sure many people have had success with your product and it was worth a try”

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Posted 1 year ago

PetLab is rated 4.8 based on 2,653 reviews