PetLab Reviews

Name: PetLab
Address: 2/1 Janice Avenue, Cheltenham, Victoria
Rating: 4.79

4.8 Rating 2,653 Reviews

95 %

of reviewers recommend PetLab

4.8

Based on 2,653 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Let me start by saying I am excited to be receiving your products and look forward to using them. You are also very good at sending automated emails that contain updates and product details. Very helpful!! However, you are impossible to contact. I paid by apple pay and unfortunately my phone had my old address. My mistake. Immediately I emailed you, phoned you (answering machine) and told you of the problem. Answer was to call couriers please. They will not change my address as you are the consignor was the advice I received. Emailed and called you again with no response. You need to get better at answering clients and resolving simple problems, because it can sour the customer experience. Nevertheless, I can't wait to try but only hope that it comes to my new address.”

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Posted 3 years ago

“I am happy with the product but not happy with you taking out another payment for another bottle that I did not order. I have sent an email to you to discontinue any further orders. I did not sign up for auto delivery .”

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Posted 3 years ago

“Not sure product is working completely”

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Posted 3 years ago

Hello, If you need further assistance, we are here to help! Our application process is really important for optimal results, perhaps you might want to speak with one of our cleaning specialists and we can further assist you in achieving better results. PetLab Customer Care

Posted 3 years ago

“I have received my products. Unfortunately the outdoor product has not removed the stains from my pavers. It smells very nice, but didn't remove the white stains. I followed the instructions twice, but little success. The product for inside, seems to have worked.”

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Posted 3 years ago

“Yes eliminate,s most. Doggie smell in my small courtyard”

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Posted 3 years ago

“I have started purchasing The PetLab Products as I was impressed they were not harmful to dogs and I am able to spray the disinfectant on anything. I will say the last two orders I have received I have been disappointed with the smell of the product. The very first bottle we were delivered of the disinfectant had a lovely vanilla smell. The next one I purchased had hardly any smell at all and the last one that was delivered last week has a citrus smell that is not appealing. There needs to be more consistency with the product range.”

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Posted 3 years ago

Hi Beverly, Thank you for taking the time to provide feedback. I have checked your order and can see you have purchased two different products with us; 1) Is the urine stain and odour remover which is a lovely vanilla (natural) scent & the other; 2) Is the Healthy Habitat Disinfectant which is a very light (natural) lemongrass smell. This is why you are finding them to be quite different, I do hope this offers a good explanation for you. Take Care!

Posted 3 years ago

“Limited stock Sometimes over priced. We still drop in to check things out at times.”

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Posted 3 years ago

PetLab is rated 4.8 based on 2,653 reviews