PetLab Reviews

Name: PetLab
Address: 2/1 Janice Avenue, Cheltenham, Victoria
Rating: 4.79

4.8 Rating 2,653 Reviews

95 %

of reviewers recommend PetLab

4.8

Based on 2,653 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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286

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The product is average and the customer service well below average.”

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Posted 2 years ago

“We went through the first bottle of artificial grass odour remover,it worked a little bit?still smelly and we only have one small dog. Willing to give it another go to see if it is just built up smell.”

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Posted 2 years ago

“My sister in law told us to get your products. My cat is still poo and wee on carpets. I have soaked area with water, used both bottles to spray, followed the directions. Nearly out of product just after a few weeks. I can’t get the smell out still. I don’t know if I’m doing anything wrong. Or how to stop my cat. Frustrating”

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Posted 2 years ago

“I used this product last year it was great but this time it is not removing the odour why ???”

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Posted 2 years ago

“Happy with the product but I’ve emailed twice requesting someone give me a call to assist me with an ongoing subscription but nobody has gotten back to me.”

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Posted 2 years ago

“Yes happy with product.s. For my dog as only have a small courtyard for her when I can't take for a walk”

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Posted 2 years ago

“We were not entirely happy with the product we purchased. We can still whiffs of urine on our rug”

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Posted 2 years ago

“I think the product is good but very expensive, pensioners and families struggle to pay for such additions, the whole pet industry as a whole is more a money making racket than real care about animals.”

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Posted 2 years ago

“I'm sorry, the spray smells good and is great for cleaning, but does not deter my dog from peeing and defaecating where he wants.....even after washing with disinfectant s, and your product.... Such a shame.”

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Posted 2 years ago

“We don’t believe the product worked as well as we thought. Other reviews say it is amazing which is why we tried the product however for us, it wasn’t. Also, You will need to use a lot of solution to cover a decent size area.”

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Posted 2 years ago

“Hi Didn’t really help with my problem”

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Posted 2 years ago

“Didn't work for me. Maybe should have brought large bottle”

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Posted 2 years ago

“Good company prompt service, the product just didne work.”

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Posted 2 years ago

“Good communication and delivery time.”

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Posted 2 years ago

“It doesn't work 😕 my dog and cats keep going back to the same spot even after cleaning it and sparying it all with your products”

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Posted 2 years ago

“I feel the product is a bit disappointing. I used it on cat urine and followed the instructions on the bottle and also sought extra assistance by email however I can still smell the urine”

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Posted 2 years ago

“Did not prevent our dog urinating on the mat”

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Posted 2 years ago

“The mat is waterproof as advertised. However, the threads pull really easily, so after only a couple of weeks of use the mats have lots of loose and pulled threads. Still functions but a bit unsightly.”

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Posted 2 years ago

“Finally, after several weeks received the order. Yet to try the product hope it is better than the delivery system.”

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Posted 2 years ago

“What can I say still waiting for my order to arrive according to tracking information supplied by Auspost it's been returned to sender as it is damage so still waiting”

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Posted 3 years ago

Hi James, Please contact our customer care team and they can assist you in resolving this matter. If it is lost or damaged we will happily replace the item. customercare@pet-lab.com.au

Posted 3 years ago

PetLab is rated 4.8 based on 2,653 reviews