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Pet Supermarket Reviews

2.1 Rating 38 Reviews
26 %
of reviewers recommend Pet Supermarket
2.1
Based on 38 reviews
Shipping & Delivery
Delivery Methods
Courier
Customer Service
Communication Channels
Telephone, Email
Read Pet Supermarket Reviews
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Email:

sales@pet supermarket.co.uk

Location:

Unit 2 & 11 The Courtyard 100 Villiers Road, London United Kingdom
Tyne and Wear
NW2 5PJ

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Pet Supermarket 1 star review on 30th January 2025
David
Anonymous
Anonymous  // 01/01/2019
Since adopting my 2 dogs last year I have bought quite a lot of items from petsupermarket.com and have been impressed by the speed of delivery and their returns policy when I bought 2 coats in the wrong size. However I recently raised a query about one of these coats and received a very impolite, badly-written, ungrammatical and factually inaccurate email, which seemed to wrongly assume that I wanted a refund - which is not what I asked for. Clearly this company is fine as long as you don't ask for help or advice, so sadly I have bought my last item from them. Online companies need to look at their customer service responses, there are plenty of alternative sites.
Helpful Report
Posted 7 years ago
Pet Supermarket is rated 2.1 based on 38 reviews