“Customer service was fantastic from start to finish. As I had to travel over 100 miles to get my car, staff arranged to collect me of the train and take me to the garage, I was then given coffee while staff sorted out the paper work. Fantastic work by all the staff involved with me.”
“I WAS DELIGHTED WITH THE SERVICE I RECEIVED FROM SALES EXECUTIVE DAVID HUGHES AND KELLY CUTHBERTSON ( ADMINISTRATION). IT MADE THE PURCHASE OF MY NEW CAR A VERY PLEASANT EXPERIENCE.”
“We had problems obtaining the car due to various reasons but our salesman, Stuart Thomson, was very helpful. He kept us informed and, due to the delay, delivered the car to us on his day off.”
“I decided on a corsa sting with PVR package, when I went to pick the car up it was the standard version with white stripes, alloys and wing mirrors which I had said I didn't want.
The lady who did the car hand over didn't show me how to work anything inside the car leaving me clueless. The car had no mats or screenwash in it and the lady who did the handover simply drove it into the car park and dumped it in the middle of the road. A friend of mine recently went to purchase her corsa from the same dealership and spoke highly of the service leaving me wondering why each customer isn't treated the same? I asked to speak to the manager who was very kind but said I would have to pay an extra £500 to get the alloys and wing mirrors re-sprayed. He then went on to speak to the sales man I had dealt with who assured him I had in fact ordered the PVR package. A week later I still haven't received the car I wanted and have been given a courtesy car until it's ready. The past few weeks have been extremely stressful, I have a busy job as a nurse and having to go back and forth to the dealership has added more stress.
Overall my experience with Peter Vardy has not been a good one.”
“When my husband and I went to look for a new car. The first place we went to was Peter Vardy ( Motherwell) .l had bought my last car. a corsa from there and I knew that the service and attention given to their customers would be first class. I would definitely recommend anyone looking for a car ,new or used, to visit them for a professional service and trouble free purchasing of a vehicle. I am extremely delighted with my new vaxhall Mokka , it's a pleasure to drive.”
“My sales man was Gary McLeish he was very profesional new what he was talking about and very friendly, My Dad came with me to pick up the car and he was very impresses by the high level of customer service , I would defiantly come back to Peter Vardy and recommend them to a friend.”
“Excellent service and over the moon with my new van. I have to say it was a pleasure to meet and deal with Trishton at your Seafield branch in Edinburgh. Thanks again and I will definitely be back in the future.”
“Very helpful and extremely open to my opinion on what I was looking for which enabled my sales person to narrow my search down. Overall purchase was quick and easy, almost too easy!”
“This is my second time in succession buying from the Motherwell Branch of Peter Vardy and i fully intend to buy my next car there as i have always Great service from all the staff.”
“Car was purchased at one of your events and it was a seamless transaction ,glen who sold me the car kept me informed from start to finish and on the the day of handover all went seamlessly,,,,,the only let down is the standard of the valeting this is the third car from Peter vardy and had the same issue on three occasions,,,hopefully it will be valeted next week to a better standard all being well. ,,,ten out of ten to glen who sold me the car”
“After horrendous experience actually buying my car I had purchased a service plan. So I got a reminder through and booked my car in online. I then got an email as a further reminder. I then got 3 calls and voicemails I tried to call back to try and confirm my car was actually booked in after my horrible buying experience. 20 mins on hold no one able to answer my question. Finally got through to the front of house manager at the Edinburgh branch who told me they were busy dealing with customers collecting cars. I pointed out I'm a customer too and I deserve the same service. He informed me if I raised it to head office the complaint just comes back to him anyway. Absolutely appalling again.”
