“I still don't have my car after 18 weeks of waiting. Was on.my way up to collect it last week and while on the motorway I got a phone call to say I wouldn't be getting my car today as there was a problem taxing it. Still no word when I'm getting it. We keep being told we will keep you informed but it has been us that has had to phone be to see what was happening.”
“Great service from Peter Vardy in Dalgety Bay.
Very pleased with my new corsa excite and loved the way it was unveiled to me when I arrived to collect it on 1st Sept along with a beautiful bouquet of flowers and chocolates presented to me from my sales person, Alex.
Also appreciated the after sales follow up phone calls from Alex and the manager.
Thank youu”
“GLEN GILSON was our salesman and he was very courteous and helpful throughout. Follow up from Katy was also excellent. Glen explained everything clearly and spent a lot of time with us getting us exactly what we wanted with no trouble. He went the extra mile to get us a spare wheel and discounts on extras, so we are very happy with our experience and would definately return to this store and this sales team”
“You have one of the best Salesman in Gavin Penny he was a great help in every detail and took me through step by step when buying my new vehicle. You should be very proud to have a man of that calibre in sales he is a huge asset in your organisation.
Well done Gavin”
“The overall experience was okay but the handover of the new car was a let down for the following reasons.
1.Told to come and enjoy the handover process and get some free food none left by my 6pm handover.
2.I was told as part of the poor service I received for my previous vehicle I would receive some wine as part of the £50 the sales agent has for poor service and all I got was 1 bottle of wine. Other people were getting flowers for there wife etc.
3.The handover process was bad due to the amount of time it took and the constant going and checking what to do next.
4. I even had to take the star sticker with my name on it off the car window as the salesman was away to see someone else by then.
5. This is my second new car from you and it will be the last as when you get a new car it should be a bit special as the whole process should be a once in a lifetime experience.”
“The sales advisor Mr G Penny from Kirkcaldy was very helpful in assisting me to choose my new vehicle. He ensured that it was best suited to my needs and kept me updated with progress in arranging adaptions etc. Mr Penny has a friendly approach to customer service and I found him to be polite and very helpful. I would recommend Peter Vardy when buying a Mobility vehicle”
“Problem with the registering of my car resulted in a 2 week delay in the car registration being sorted out. (Due to new registration number I delayed this by another week. ) I was given a loaned car during this time by the dealership. Too many different stories given by different people on the reason for the error and the time frame of the error. Disappointed that updates had to be initiated from me and not provided automatically ( began to feel you had my money and didn't care) by the dealership. I know the car market in Aberdeen is struggling I would have expected a better service from the dealer in the current climate, a free key chain and a chance to visit the manufacturing plant was a poor substitute for the delay.
Customer Service school should be given to all members of staff.”
“At our arrival at the showroom , a very pleasant helpful gentleman not only parked my car but also escorted us to the showroom and introduced us to Benjamin Brice.
Benjamin was extremely patient and very knowledgeable about the range of cars.
Extremely patient , especially when I dithered about the colour choice.
I have been a Vauxhall car owner for a long time having 5 previous new Vauxhalls and I must say whilst other garages and staff have been excellent . Ben was by far the most patient. I would have no hesitation in recommending Peter Vardy to friends with Ben as point of contact.”
“I would highly recommend a visit to Peter Vardy Kirkcaldy if you are looking for a new car.
All the sales guys/girls are very helpful and not pushy into forcing you into a sale.”
“I can honestly say that purchasing my car from Peter Vardy was as stress free experience. I had everything explained to me and had no pressure placed on me to make a purchase which I have experienced in n other car retailers. I'm extremely happy with the purchase I made and the treatment I was given, I would especially like to thank John McIntyre would highly recommend this showroom to anyone purchasing a car”
“I would definitely Peter Vardy. After a horrendous experience with Bristol Street Motors I was very wary but had my faith in great customer service restored.”
