“The salesman I dealt with initially was very personable if a wee bit disorganized, but it was a month end and very busy.
I had no joy on two occasions waiting for someone to call me with regard to a couple of faults the car had(only had it a day or so before these were noted),however special mention should be made for Kristopher Leisk who dealt promptly and efficiently with my issues and had a real can do attitude .He has turned round what was rapidly becoming a negative experience ,( first time purchaser from Peter Vardy, I have bought the last 4 cars from various Arnold clark branches , including the wife’s Alfa Romeo)so good service is important.”
“On seeing a car miles away from me at another branch,it was delivered for me to have a look the next day.On buying the car every thing was handled by the staff who were first class at their job.The vehicle itself was valeted to a high degree.Its no wonder this garage is very busy as they treat you like a person.Many thanks to David and Sam and the rest of the staff....”
“Efficient sales service. The car had some scratches and bodywork damage which we missed at handover, however most of this has been since fixed very quickly and we will be returning to have the remaining minor scratches fixed as agreed with our salesman Paul. All in all a very good service throughout, from sales to aftersales!”
“The sale was fine. I then had my car for 3 days and the battery went flat. I was told they could not provide a pick up service for my car. After being hung up on twice I came to the store. I was told they could not get my car. After about half an hour they then decided that 'the terms and conditions' had changed and they could infact pick my car up. My car has been gone for almost a week now and ive phoned every day to be told my car isn't ready even though all it needs is a new battery. I was also phoned a couple days ago and told I had to pay £400 for the new battery - even though my car is under warranty. I was told the woman would speak to the warranty people to see if this was right and she would get back to me, however she never phoned me back to tell me whether or not I had to pay. Total lack of communication here. I phoned again after two days of no contact about my car and was told is it still not ready and I would be phoned when to pick it up. Appalling customer service. Would not buy from here again.”
“Having had a bad experience at a different Peter vardy dealership, I chose to go to the Motherwell branch as that is where I bought my first car and the staff were so helpful and really nice. The salesman Kevin couldn’t have been nicer and ensured I had a good experience this time round, I love my new car and I’m so happy I went back here!”
