“During purchase negotiations on the car it was stated that the car would come with 5 day drive away insurance and would be ready to drive away after it had its MOT. I collected the car filled out the remaining paperwork and drove away thinking I was insured. It turns out that I was not insured, when I contacted the salesman he told me it was up to me to insure the car which I would have done if I knew I wasn't insured, we were never issued with any links by email or verbally or given any document to do this, and we were totally misled by the salesman to thinking we had insurance as we asked him several times about the drive away insurance to be told the car will be ready to drive away after the MOT.
We contacted the branch about the insurance only for the salesman to email a link 3 days after we had received the car, we then phoned the Aberdeen Vauxhaul branch and spoke to Ryan who said there were no managers available and would get one to call me back tonight Monday 15th after 19:00. We are still waiting for the call !!
Your promise it to be sold with 2 keys and we only have 1 so we are still waiting for that as well
There are more issues that I would like to speak to someone in management about as driving with no insurance is a criminal offence and I am not a criminal. Why was the car allowed out of the garage without insurance?
The upshot being my car was hit by a hit and run driver causing considerable damage and I wasn't insured !! Who is going to pay?
A prompt response will be appreciated”
“the new adam I bought has a bad mark on door.nowater in windscreenwash tyers painted I`ve been down to salesman he took it to workshop to sort door it came back worse tried to cover it with paint put wrong couler on it car now is worse off I`ve been back 3 times and still waiting for a satisfaction result”
“the sale of the car went perfect,it was before I bought the car upset me I took my car down for it to get a check as I had a problem with it,i was told to repair it it would cost £2000,then you charged me for the pleasure £108 I honestly thought you would withdraw this on the grounds I bought a car £11700 worth I believe I am a good customer I get my car serviced by your selves mot as well,surely you understand this hope to hear from you regards William cashmore”
Hi William, Our Sales Manager has tried to contact you regarding this and left voice mails. I will have him call you again to discuss. Thank you for getting in touch. TeamPV
“I bought a Astra last Thursday drove it home that night fumes inside the vehicle and exhaust was blowing, started to move car and there was anti-freeze fluid leaking all over my driveway. My spare key and my a/c wasn't working. Work got carried out under warranty on the Monday and I was told it would be finished for me by half 4 which was when I finished my work, it wasn't finished until 5 o'clock which I was waiting around for it. When I picked it up they agreed that the exhaust is blowing at the front but won't replace it!!!! This is shocking as I've had the car for only a couple of days. I had a two year old in the vehicle on the Tuesday but had to stop and swap to my fiancé car as there was too much gasses in the car. Service is shocking never had such bad dealings as I'm a technician myself I won't be back and my family will not be purchasing another vehicle at peter vardy this was Kirkcaldy branch.”
Hi Rory, Our customer service team have received your review and complaint email. We are dealing with your concerns as quickly as possible and our Management team will be in touch within 48 hours. Thanks, Team PV
“You have sent this to the wrong email address. I called your company telling them this is not Robert Maloney’s e mail. Please correct immediately as I shall be making a complaint.”
Hi Robert, I'm sorry to hear this. We will have remove the email address from all systems as a matter of urgency. I apologise again for any inconvenience this may have caused you. Thanks, Team PV.
“Agreed a deal for a car on Friday 10th November told it would be ready on the Monday or Tuesday at latest no on contacted me so I had to phone on the Tuesday to find out what was happening only then to be told the Work hadn’t been done on car and it would be ready the following Friday or Monday at very latest,Friday comes by once again no communication form garage was told on Saturday I’d get a phone call first thing Monday after there meeting to let me know what was happening. Monday came and guess what,no phone call! I again had to contact the dealer to find out where my car was to be told they didn’t know if it was in Dundee or Glasgow! Eventually it arrived on the Wednesday without the work being done on it so i has to wait another day before collecting. And now 1 week after collecting the car the vechicle sevice warning came on and the car went into limp mode meaning no acceleration or going above 40mph. This is me and my wife’s 6 car from peter vardy in last 5 year and we are sersiously considering never purchasing from you again.”
“I arrived in plenty of time for an arranged 1pm handover and was left waiting for 35 minutes without any communication to what was happening. Then a substitute handover person arrived and basically all he wanted was signatures. The whole handover took 10 minutes and there was little or no information regarding the car itself. I went 200 yards and decided to take the roof off, but it didn't work so I returned the car and had to leave it for the afternoon to be fixed, getting it back at 5.30pm. Unfortunately it was back in the garage on Monday with more faults. Completely spoiled the excitement of getting a new car.”
“"Sales department were helpful, servicing and repairs however are an absolute joke. They are currently on their 5th attempt to repair my vehicle and i've only had the car 2 months. Actually repair the car before handing it back to me, I bought a full warranty so there should be no problem getting the car fixed, it's honestly the worst service i've ever experienced and i'll be making it known to everyone I know not to go near Peter Vardy. Genuinely awful service."”
“"On buying the car on the Saturday for my son (1st car so super excited) salesman told me the car would be ready on the Wednesday. This was even brought forward a few hours on the Tuesday as didnt want my son driving it home in rush hour. However got a call at 11am saying car wouldn't be ready until following day (not great as had totally rearranged work etc) but he would drop it off to me. To then get another call back to say I would still need to go in to do paperwork (no logic). So decided just to collect the car myself on the Thursday as my son couldnt get away early. Arrived and car totally not repaired or preped and also had to wait on petrol. Following day I drove to Bonnyrigg to get paint work fixed as was so unhappy as wanted car up to scratch asap (Jason took over and was mortified by the service I had received). This not only was a huge disappointment but my son was gutted as this should have been a very exciting occasion for him. Your only saving grace was Jason took over all the problems from the garage and has been fantastic but I can safely say I would never recommend your garage and highly recommend that new staff are trained to a much higher standard as salesman also forgot to mention another \u00a3100 that was payable and was clearly clueless to procedures. Very unhappy customer and if zero was an option I would select."”
“The sale was fine. I then had my car for 3 days and the battery went flat. I was told they could not provide a pick up service for my car. After being hung up on twice I came to the store. I was told they could not get my car. After about half an hour they then decided that 'the terms and conditions' had changed and they could infact pick my car up. My car has been gone for almost a week now and ive phoned every day to be told my car isn't ready even though all it needs is a new battery. I was also phoned a couple days ago and told I had to pay £400 for the new battery - even though my car is under warranty. I was told the woman would speak to the warranty people to see if this was right and she would get back to me, however she never phoned me back to tell me whether or not I had to pay. Total lack of communication here. I phoned again after two days of no contact about my car and was told is it still not ready and I would be phoned when to pick it up. Appalling customer service. Would not buy from here again.”
“Salesman just wanted the sale everything was rushed and all information given was not correct, was told that we was getting the new plate and could pick up at midnight at there special event at end of month, then we were getting to pick up the next week so it wasn't a new plate car, then we never actually got it for a further 2 weeks. Finance was not explained properly and my son ended up having to go in and speak to manager, to get all the correct information. Wasn't given the correct reg so could have insurance in place.”
“Everything. Rude manager who lied about the availability of another car. Car not ready when promised. Car not serviced or valeted properly. No fuel or screenwash in the car. Aerial and locking nuts for alloys missing. Phonecalls not returned. long waits at showroom before anything got done. Promised cheque for reimbursement of a hire car not received. etc...etc...etc”
“Myself and my partner placed order on a vw golf on the Saturday, when we placed £100 deposit on the car, we then returned to the dealership on he Monday to sign paper work for the finance and was told everything was fine and that we would be able to collect the car Wednesday. The following day we were called to say that we had to go over again to sign additional paper work due to having to take out additional finance agreement with another provider due to having negitve equity on our Astra which we purchased from
Peter vardy kirkcaldy on 28th January 2017. And we're giving scrapeage value of £2000 on this sale. We finally got the car on Thursday. But unfortunately we have had to return to the garage as the car has not been Valeted properly and there is paint missing from the bonnet which we did not see at time of collection as it was raining. We are also being charged for a courtesy car even though we are having to return the car to be checked over due to a handbreak issue. Feel this is a disgrace as we have had the car less than 14 days and there is a mechanical issue”
“Unfortunately right now I am fully regretting ever changing my car with yourselves. It was supposed to be in tomorrow for all faults to be repaired and now the guy dealing with it is on holiday and not a single soul knows anything about it. Utterly disappointed and totally regret given my car to u for the pittance I was given for it and to be given a complete heap of garbage.”
“I have phoned your service department 4 times re fault on car that i just bought from you waited up to 15 mins for an answer only to be told they cannot put me through as no one is answering their phone not good enough!!!!!”
“I went to th VIP event for 'extra deals discounts and offers' as well as a free 'gift' , and picked a car and put a deposit down, Paul Hughes phoned me on the Tuesday night to go in on the Wednesday and sign the documents for the car which I did and was told I could pick the car up at 10am Thursday, I then came home and got a phone call Wednesday dinner time to say I couldn't get the car I picked as this didn't have a V5 - this would take 6 weeks. I got offered a choice of two cars which would be ready to pick up 10am tomorrow so I wasn't missing out , I picked one of the cars because I was told this would be ready quicker than the other, I then couldn't pick it up Thursday either, I was offered a courtesy car and told to pick this up in 30 mins, 30mins later nearly at the garage I got a phone call saying I now couldn't get a courtesy car because I couldn't get insured (license less than 1year) , I then got another phone call an hour later to say I could , I was told my car would be ready Friday morning , I then got a phone call to say it wouldn't be ready till Friday night , I finally picked the car up Friday night after all his bother off a lovely man Colin shepherd which made the experience better as this part of the process was perfect but everything up until this had been a complete mess. I was then offered a service plan for the car which I wont be taking as I would prefer to have no one dealing like this. Being a who wasn't kicking off and shouting, I think this made the staff think this mess was acceptable as I do not see them treating a middle aged angry man this way. Their attitude was simply this is what's happening wither you like it or not and I simply think this is not good enough and I would never use Peter Vardy again and would tell everyone else I know to do the same. All of this could have been stopped if things were just checked before promised to customers time and time again”
