“Paul Johnson was very.very helpful &most pleasant . I always get my car from peter vardy &have done for many years,i will always get a car from your company, i think you are a wonderful company & paul has be great every time i get a car”
“1. There is an administration that nobody mentioned until I took my card out to pay. It wold have been nice to know about it before even going to see the car.
2. During delivery one of the alloys was curbed. I got it repaired later but that meant taking leave off work and losing one day in the service.
3. The wiper blades were useless and had to be replaced even though the car had just been MOTeed an that's one of the things that has to be checked. I had to replace them at my expense.
4. When the price was removed from the car, the windscreen was badly damaged.
5. The car was devered without any mats even though it was a used car.
6. After purchase, the car had been retained at the garage for 4 days, time in which I should have considered some expensive insurance.”
“The Salesman John Clifford was an absolute credit to your company, made the process effortless and kept me upto date. Kelly Cuthbertson that processed the handover was again a credit to your company, these two members of staff the reason I'm recommending your company to friends.
However Laura of your admin team was rude, and failed to make any contact with myself. Process slowed right down with her and if it hadn't been for John I would have walked away from the sale.”
“Very friendly and helpful staff, bought my first car from you guys and was made to feel confident with my choices and received excellent service. Very happy overall.”
“I have no complaints the way the retailer handled my purchase of the vehicle I was pleased with the way everything was done, and I even received the vehicle weeks before the date as was told.
I did miss the call back but you were closed when I phoned back but everything has been fine I have had no problems so far.
I would recommend for Vauxhall to put smaller aerials on top of the car as I am having to remove mine before putting it in the garage as it would just get caught I have stated this to Vauxhall as well during a review I did for them.
Many thanks”
“the boy that dealt with me was very friendly, informative, enthusiastic and very good at selling the car. He made everything simple and easy to understand explaining the technical terms clearly in a way that we could grasp. Would be more than happy to deal with this gentleman again ( David Ivison, Kirkcaldy branch )”
“The sales staff at Peter Vardy's proved their worth when within hours of taking delivery of our car it had a heart attack south of Forfar. Fortunately it was able to move at around 45mph. We phoned Lang Stracht & were pointed towards the Vauxhall agency in Forfar. I would recommend they get lessons in how to deal with people in distress . Any of your personnel would qualify as more than capable of tutoring the unfortunates.Your staff surpassed themselves on Saturday 19 th March & again on Monday when our car was fixed & since then has proved to be a veritable dream.
Once again Thank you all for your help.
Bob & Stella M.”
“DVLA web-site down so new car could not be taxed for appointed hand over time.
Very misleading offers advertised, none of which could actually be applied to my purchase.
Very patient and understanding salesman tolerated my queries.
Delighted with the new car.”
“On behalf of Dorothy and myself .We can only say a big thank you for the way we were treated by Daron and Jamie they were so attentive towards us. It was a pleasure to deal with them and the offer of so many cups of coffee by other members of staff With our thanks Dorothy and Norman”
“Very professional and helpful salesman. Obviously it is the car that you are buying is the deciding factor, but the whole experience was very professional and made you feel that bit better.”
“Very friendly staff,we have been to the showroom in seafield many times & have purchased five vehicles over the last 5 years.The service is so much better than the surrounding showrooms & you are made to feel that you are getting a good deal.Staff remember you & make sure that you are seen to as quickly as possible.These are the reasons that we return to purchase our new cars.”
“Everyone we dealt with was really helpful and we didn't feel pressured into making any decisions which I have found other car sales companies are quite bad for.”
“From visiting the showroom for the first time and thereafter all subsequent visits, the staff (especially Wayne Hulse) at Peter Vardy were very friendly and professional. Wayne was actually on vacation when the handover was due but he volunteered to go into work to complete the handover to ensure continuity with the whole process which benefits the customer. In some other car dealerships you can be ignored or pressurized however at Peter Vardy (Jaguar) in Aberdeen the staff got the balance correct. They allowed time for you to look and think when required but were on hand and very knowledgeable about their products when required.
The attention to detail was great and the premises were clean and welcoming.
I would recommend Peter Vardy to everybody.
Thanks.”
