“Fiona that dealt with my handover was fantastic, really helpful, knowledgable and most importantly so friendly. She made sure I understood all the finance paperwork, then made sure I knew everything I needed to know when we got out to the car. She even synced my phone to the Bluetooth in the car for me. Excellent service and I left feeling like I had known her for years and she was a friend. Fiona is an asset to Peter Vardy!!”
“My salesman Darren Tait went above and beyond excellence in his service. I really couldn't praise him any more, staff like him do Peter Vardy proud! I have already recommended Peter Vardy to my friends and family and especially Darren. He has also been in touch to make sure I was pleased with my new car and to make sure I was completely satisfied, so he is definatley not one of these sales people that are only interested in getting sale then don't have time for you once you have signed on the dotted line. Massive thanks to Darren and I love my new car!!!!!”
“picked car up on 15/04/16 had to replace bulbs next day which means NO ONE HAS LOOKED OVER CAR BEFORE HAND OVER, windscreen wipers need replaced and still waiting for second key for car, WAX ALL OVER CAR,wasn't valeted{ very dissapointed } simple things hence why service plan was cancelled NO ONE CARES AFTER SALE ONLY LOOKING TO MAKE SALES. PHONING A WASTE OF TIME & MONEY LEAVE MESSAGES NO ONE GETS BACK???? AFTER BUYING CAR THE AMOUNT OF PEOPLE WHO HAVE SAID THE AFTER SALES CARE IS APPALLING I WOULD HAVE NEVER BOUGHT AS THEY WERE RIGHT”
“This was my first time on my own trading in and buying a car from a garage and it was made so simple. I would definitely recommend Peter Vardy in Dalgety Bay and would definitely consider going there again when the time comes!”
“After having my car for a week, all I have spoken about to friends and family was the high level of service I received as a Customer. I have advised all to have a look at Peter Vardy Kirkcaldy and more importantly speak with David Ivison as his friendly approach with me and my small family made the whole transaction (from looking at cars to the final purchase) feel enjoyable and not feel like a chore or that I was dealing with an over-confident stereotypical salesman.”
“Very good service, kept updated on regular basis as to delivery date. Great after sales service when car returned due to small dent on drivers door that was not noticed during handover. Been back since to get bonnet catch fixed.”
“I dealt with David ivison over a few months on getting the right car,he went above and beyond my expectations to get me the right car,more than pleased with peter Vardy Kirkcaldy and will return there in the future”
“Bought car about 7 weeks ago sd card had been removed and was not told about it also told the car was all good and it's not been back 3 times and still waiting for the problems to been seen to so not happy”
“I find that when I come into Peter Vary show room the staff are more than helpful and make you feel at ease and not pushed into rash and quick decisions that is why I come back you”
“The last time (may14) I purchased a car from Peter Vardy, it was a far smoother transaction. Lots and lots of phone calls and visiting the store a second time was rather inconvenient. The first time I visited the store, we were there 4 hours. When I collected the car, I was surprised that I got no hamper or car care from them, I did in May 14.”
“Looking for a bigger car due to a new addition to the family....
Salesman got me a great car at a great price that I'm very happy with, no issues at all.”
“Ongoing dispute re some aspects of my purchase of a new Astra, in summary : Despite being told otherwise the car did not have a CD player. I expressed a wish for a spare wheel rather than a puncture kit, and paid extra for that to be included.This, I was told, would have to be put on back order, so this was not available at the point of delivery. It was only when I was putting my various bits and pieces into the car at home that the CD issue was noticed and also when I discovered that there was no facility to store the spare wheel i.e. no wheel well in the boot, which was totally flat.When I aired these grievances I was told "You've got what you asked for". I would have not gone ahead with the vehicle purchase if these issues had been known to me.Since then I have been treated in a very off-hand manner and the only suggestion from the personnel at Peter Vardy is to change the vehicle which would result in doubling my payments on the 0 % finance.
As a loyal customer of Peter Vardy, having bought several new cars over the years, I am very disappointed to say the least with how this situation has been handled and my intention is to go legal and involve trading standards.
Once again I have waited in vain for a "Manager" to phone this afternoon, and not for the first time there has been a failure to communicate on the part of Peter Vardy sales staff.”
“I would like to thank the staff at Peter Vardy in Kirkcaldy for all their help and expertise when it came for to trade in and purchase my new car. Paul from the sales team was very understanding in what I was looking for in a new car and guided me to make the right decision. I'm absolutely delighted with my new car and the service I received from all the staff.
Thanks again
G Bryans”
