“I had a great experience when buying my BMW. I got a great price and felt the deal was really tailored to what I needed. I was only intending on viewing the car but the service was great and the value for money was amazing so I decided to go for the offer that day. I have also had great service after purchasing my car and would recommend Peter Vardy. Thanks so much Miss Owens.”
“Brilliant service! My Salesman Gary was great. Even before my arranged appointment I was sent a video so that I knew who I'd be dealing with. Felt relaxed and in control. On viewing a vehicle that I liked, I was taken out on a test drive. No pressure, Gary made sure that it was the car I wanted and that I was sure. Deal done and arranged an appointment for the next week. All paperwork was ready and the car. Smooth changeover, as I traded in my old car too. Everyone was so pleasant and was offered coffee and biscuits on several occasions. Thanks also to the girls in the office who were great too. Gary is an asset to the sales team and I would have no hesitation in asking for him again and telling friends and family to ask for him when thinking of changing or buying a new car.”
“Get customer service revived by Marc Thompson at your Seafeild branch, got exactly what I wanted and nothing was too much hassle! Would defiantly recommended.”
“Bought my Peugeot 208 from Peter Vardy Kirkcaldy it took a while for the finance to be finalised but the salesman Brett Williamson was excellent and kept me informed upto the collection of the car. Thankyou the cars great.”
“Very impressed with salesman J.Cillford he was polite,helpful and courteous with all aspect of sale, John took time in explaining everything in detail and readily answered any questions asked if him. Pick up day of car Kelly Cuthbertson handed over car and once again more than helpful throughout process. Lady at upstairs coffee bar very friendly and made us feel very welcome. Thank you to you all
There was only one down fault with a member of your team I'm afraid Lindsay Kirkland very abrupt in telephone manner didn't appear to want to listen when we tried to explain things to her came across as uncaring and unhelpful. Thankfully your other two members who we dealt closely with managed to remove doubts we had, and thankfully we didn't have to meet with this member of staff., this could very easily put customers of buying in my opinion, all credit to both your other two staff.”
“I've had such a pleasurable experience with Peter Vardy. They made everything so easy to understand. I disn't feel pressured into buying anything and was left to make up my own choice. I would definitely recommend Paul, who works in Kirkcaldy as he has helped me and exceeded my expectations in Customer Service.”
“Still to be resolved issue of 2 years free servicing the car had a sticker on the windscreen stating 2 years free servicing a good buying point.When I asked for this in writing I was told this is part of a 5 year servicing plan which requires purchased this was never mentioned when the deal was agreed, this has still to be resolved.”
“My in-store experience was normal to good. Friendly enough and the sales people were willing to negotiate a deal. I have no complaints and by the same token nothing to feel too excited about. I have completed a previous online questionnaire and complained about the valeting of my car after I picked it up. When I took it home I realised the valeting had been very shoddy. However, my wife thought the little bouquet presented was a nice touch.”
“overall very happy with sales.ricky explained everything very well.the servicing side was not what I expected,tyre pressures were all wrong,obc was not reset.”
“On the same day before we went to Peter Vardy we were across the street. We've received there the most awful service possible. But we really wanted to buy a car on that day. Decided to go and have a look to Peter Vardy. And I must say: best decision ever! Customer service makes the real difference! Jonathan was just brilliant, helpful, friendly, respectful, polite just as should be :) highly recomended!”
“Michael was a great salesman. Very attentive and was happy to answer any questions I had. He made me feel relaxed and a valued customer. The reception staff attended to me with coffee and very courteous. My car was cleaned and valeted to a very high standard before I picked it up. Overall was a very pleasant buying experience.”
“I have been a town & Country customer for over ten years including the transition to Peter Vardy. Over this time I have purchased two FreeLanders, two Range Rover Sports and two Porche Boxters.
I have been appalled by the poor customer support from Peter Vardy over a relatively small issue. Peter Vardy staff have consistently failed to return telephone calls despite promises to do so, on the one occasion they did ring back the lady asked if I had bought my Last Range Rover Sport SDV6 from them as they couldn't find any record of it!
We have sent a number of recorded delivery letters to both the Glasgow main office and the Aberdeen branch and failed to receive any response. Having called on numerous occasions we eventually got hold of the Complaints Manager Megan who promised to look into the matter has failed to respond after two and a half weeks despite promising to get back last week. This started Oct 2015 and is still onging,
What has happened is that this small matter will now ensure that I never purchase a vehicle from any Peter Vardy franchise and will advise others to do the same. I intend to post the same message on Facebook.
James Murphy.”
“I've enjoyed the very moment the car was given to me. It was kept inside a room and it was covered.. then the sales man said to me something like ''Congratulations..and this is your new car". He then uncover it and there it was my new toy ready to drive away! Fab!”
