“Received good service when we had a look at the various vehicles and upon selecting one. But that is where it stopped.
Upon collecting the car the original sales person was on leave and was not mentioned when we arranged to collect the vehicle. Arrangement was for 12:00 on the specific day. When we arrived another sales person had to assist us and was very helpful but when all the paper work was signed etc that is where the problems started.
We had to wait for about 30 mintes due to being told the vehicle had to be topped up with fuel but we could see the vehicle being rushed to be cleaned. Eventually when they finished trying to clean the vehicle the sales person stopped at reception and we had a look over the vehicle. 1st the vehicle had not been fitted with a Tyre repair kit, 2nd the vehicle was not cleaned properly as specified by the original sales person, the specifications was the car would be cleaned and the paint touched up and polished. After the look over we were told to wait again as the fuel was not topped up. We then tried to speak to the dealership manager but was told he was on leave. We then spoke to another sales person and were told that we would need to bring back the vehicle after two weeks so they could clean it as previously specified. I just see this as a inconvenience due to being told the vehicle would be ready. The list goes on.
My review is based on the fact do not tell the customer one thing and it does not get done and then you try on the day of collection to sort it. Once the sale is done the after service is not good.”
“Great customer service at Motherwell Vauxhall store! Very helpful sales rep and very knowledgeable about the cars and could answer any questions I needed answered. Bottle of prosecco was a nice touch too. So thanks Johnny! We love our car.”
“I have along with family and other recommendations found the staff can’t do enough so I go back
So happy customer
Helen at desk great
Front service desk superb manager
Scott and Jonathan fantastic”
“After looking for a new van in the type and spec I was after , Aaron at Peter vardy Aberdeen was able to source one in a matter of days . I’d highly recommended dealing with him for a new van”
“Very pleased with Adam and his managers who came over to introduce themselves, felt like a very personal service......Couldn’t of Done more with my purchase of my car which I love....Thank you Dalgety Bay Peter Vardy”
“I was made to feel extremely welcome at Peter Vardy Motherwell branch. I dealt with salesman Gordon Sutters. Gordon went out his way to find the best deal for me at a price i was comfortable with and spent time going over different payment options and how each deal would work out for me in the long run. I did not feel pressured in any way at all and left feeling i had made the best choice for me financially. I would not hesitate to recommend this branch and would like to thank them personally for their warm welcome and to personally thank Gordon for looking after me.”
“During purchase negotiations on the car it was stated that the car would come with 5 day drive away insurance and would be ready to drive away after it had its MOT. I collected the car filled out the remaining paperwork and drove away thinking I was insured. It turns out that I was not insured, when I contacted the salesman he told me it was up to me to insure the car which I would have done if I knew I wasn't insured, we were never issued with any links by email or verbally or given any document to do this, and we were totally misled by the salesman to thinking we had insurance as we asked him several times about the drive away insurance to be told the car will be ready to drive away after the MOT.
We contacted the branch about the insurance only for the salesman to email a link 3 days after we had received the car, we then phoned the Aberdeen Vauxhaul branch and spoke to Ryan who said there were no managers available and would get one to call me back tonight Monday 15th after 19:00. We are still waiting for the call !!
Your promise it to be sold with 2 keys and we only have 1 so we are still waiting for that as well
There are more issues that I would like to speak to someone in management about as driving with no insurance is a criminal offence and I am not a criminal. Why was the car allowed out of the garage without insurance?
The upshot being my car was hit by a hit and run driver causing considerable damage and I wasn't insured !! Who is going to pay?
A prompt response will be appreciated”
“Our sales guy (Rob) wasn't pushy at all. He gave us time to think while giving us all the information we needed. A very positive first car buying experience!”
