PetsPyjamas Reviews

Name: PetsPyjamas
Address: 81, Leonard Street, London, 81, Leonard Street, London, London Borough of Hackney
Rating: 4.67

4.7 Rating 1,820 Reviews

92 %

of reviewers recommend PetsPyjamas

4.7

Based on 1,820 reviews

Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

020 3780 6464

Email:

support@petspyjamas.com

Location:

81, Leonard Street, London,
81, Leonard Street, London
London Borough of Hackney
EC2A 4QS

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PetsPyjamas 5 star review on 13th September 2026

3626

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick and easy to use the website, customer service from Tiffani was excellent.”

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Posted 5 years ago

“I was genuinely impressed that having struggled to find appropriate accommodation Ellie said she would find something that suited and phoned the next day with some options having researched on a Sunday morning for me. Needless to say we are now booked, very happy with the hotel/location/budget, and I would add, sent a text at 9pm the same day to offer something that might be even better. First class customer service. Thank you.”

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Posted 5 years ago

“Well that was easy! We decided when and roughly where we wanted to go. Found a lovely looking hotel then rang the concierge number and were advised to email them due to high numbers of calls. A lovely man rang us soon after and took over from there. Easy! Thank you Steve C, it was a pleasure talking to you.”

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Posted 5 years ago

“I am just so pleased I've found you. I had struggled to find anywhere to stay that would accept two dogs, you have come to my rescue, thanks”

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Posted 5 years ago

“Penny was brilliant! She found some lovely cottages. She asked me for my budget and where I wanted to go and she came up trump's. Fantastic!! Can't wait to go now 😊”

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Posted 5 years ago

“So many properties to choose from. Excellent explanation of accommodations and surrounding places of interests. So easy to navigate the website and to book.”

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Posted 5 years ago

“Very helpful and efficient. Many thanks Abby.”

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Posted 5 years ago

“Wide choice of accommodation found booking easy and straight forward”

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Posted 5 years ago

“When something goes awry, it's not what has happened but what you do about it that matters. After a hotel mix-up our anniversary trip was in jeopardy but the dedication of the pet Concierge after we informed Pets Pyjamas of the problem was remarkable. She worked tirelessly all evening to find an alternative and saved the day. You can't beat the personal touch.”

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Posted 5 years ago

“After looking at a hotel on line and we're undecided wether to book the concierge phoned us and answered all our questions and even completed our booking for us. She was very friendly and efficient. What a pleasant change to speak to a real human being for a change. Keep up the good work. Rob.”

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Posted 5 years ago

“The website was very easy to find a nice place to stay just for a few days.”

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Posted 5 years ago

“Glad dogs are treated and as important as the owners .”

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Posted 5 years ago

“Rachel, Our contact at PP was extremely helpful, We couldn't ask for any more. The process was seamless and even though our first option wasn't available she found us an alternative venue Very impressive work Well done Rachel”

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Posted 5 years ago

“It was so simple to book and the agent was very helpful”

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Posted 5 years ago

Hi Ronald, Reviews like yours make our day because it makes all the hard work worthwhile. It looks like Claire here at Pets Pyjamas looked after you so I will pass on your comments. Thanks again for choosing to book with Pets Pyjamas, and we hope you had a great holiday. Lauren

Posted 5 years ago

“Once I’d found the right venue, all it took was a quick email and then it was all taken care of for me. All booked in now and I’m so looking forward to having a break with my dog, in a very dog friendly environment.”

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Posted 5 years ago

“Lynda was really helpful and lovely. She was super efficient and found a great deal for us. Thank you very much.”

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Posted 5 years ago

“Anna was a great help and communication was 11/10!”

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Posted 5 years ago

“my email confirmation doesn't tell me which of your agents handled my call, but who ever it was did and excellent job”

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Posted 5 years ago

“Not had the holiday itself yet but otherwise very prompt & friendly booking service.”

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Posted 5 years ago

“Adam was wonderful! Professional, friendly, and after I gave him a few basic details, like 'I only want to travel about 3 hours from London', he found me a wonderful escape for me and my 2 dogs at really short notice for the bank holiday! It took all the hassle out of trawling through options and availability for me. Excellent service, I will highly recommend!”

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Posted 5 years ago

PetsPyjamas is rated 4.7 based on 1,820 reviews