“Generally good, reliable service, but contacting the company when there are problems is difficult. An email address is listed for contact, but when I tried it I had a message to say the address was not recognised.”
“Only the 3rd time I have used them when I got an email saying I was ordering too early, why? Previous emails from them have told me to order at least 10 days in advance plus I can only order when my repeat prescription is ready by date. If my doctors have agreed it why are they questioning it and holding up my meds so I will run out! Have now changed to my local pharmacy, would rather go pick than be questioned”
“Used to be great but now it's slowed to a crawl and need to order at least 2 weeks in advance to ensure delivery is on time. Ordering that soon often gets rejected by surgery as it's not yet due according to their records meaning it's become a burden rather than a help.”
“Have been with Pharmacy 2u for 6 months and I have had no problems until this month whereby I am still waiting for my current prescription which they have now had for over a week. No notification received from them stating there was a problem, tried to ring 30 mins waiting time, gave up & decided to e-mail, got a reply next morning stating there was a delay & to contact them which I did on the ring back system. I decided to carry on as an internal memo had been sent to dispensing & it could take 3 days to reply. Rang after 2 days, again 30min, but they did ring back told they would chase it up and let me know today, still waiting. Was told they are taking on extra staff, we'll see! Have 3 stars as up to this month they have been ok.”
