Phelans Pharmacy Reviews

Name: Phelans Pharmacy
Address: Unit 10 Kinsale Road Commercial Center, Kinsale Road, Cork, Cork
Rating: 4.85

4.9 Rating 930 Reviews

97 %

of reviewers recommend Phelans Pharmacy

Company Reviews

Metrics

4.9

Based on 930 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Phelans Pharmacy 5 star review on 10th September 2025

Mary M

Phelans Pharmacy 5 star review on 14th June 2024

Paul F

Anonymous

Anonymous // 01/01/2019

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“Product delivered promptly to me. The sticky edges on the plasters is too small and the plasters don't adhere well to the wound.”

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Posted 1 year ago

“Very quick delivery and the item was as described.”

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Posted 1 year ago

“Clear website. Quick delivery”

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Posted 1 year ago

“Fast and reliable service”

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Posted 1 year ago

“Phelans pharmacy have very friendly staff and very helpful to explain the best choices of items to purchase from them. I will definitely continue using their online business”

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Posted 1 year ago

“Very good service.”

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Posted 1 year ago

“Product arrived promptly very pleased with service”

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Posted 1 year ago

“Excellent service”

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Posted 1 year ago

“I ordered a suction based grab rail for the shower from the online shop as we have elderly visitors coming to stay. The product arrived promptly and seemed to be in good order on inspection. When I carried it from the hallway to the bathroom to prepare for installation I placed it on a flat surface but thennoticed that a piece of the suction cup had become dislodged and the spring and internal mechanism had come out . I put the pieces back in as per the other side of the unit and followed the instructions for installation. The device would not attach to any surface - tile or wall - when eventually suction was achieved the rail fell off the surface after 5 minutes. This is extremely dangerous - if an elderly person had tried to use this rail in a wet shower with this flimsy attachment there could have been a very bad accident. I am very disappointed in this product and would hesitate to shop with your company again. This was my original review when I received the faulty product. However, the follow up customer service was impressive. I received a personal phone call from Chris Phelan and he assured me that the product had been withdrawn from all of the shops and also that he had contacted the manufacturer to alert them to the fact that the grab rail is not safe. This was very important to me as I wouldn't like to think of an elderly person having an accident. I also received a full refund very promptly. This was an unfortunate event but I feel that Phelans Pharmacy are an honourable and reliable company and I would like to retract my statement that I made in the previous review that I would not use the company again . Ten out of ten for customer care”

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Posted 1 year ago

Hi Alison, I'm very sorry again for the unacceptable quality issue with your recent purchase. As I mentioned on the phone, the product line has been removed from our store pending full investigation by the manufacturer. We always want to be able to stand over the products that we sell, and in this case we have fallen short. Thank you for bringing it to my attention and I want to assure you the matter is being thoroughly investigated. Kind Regards, Chris Phelan

Posted 1 year ago

“Excellent service and speedy delivery”

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Posted 1 year ago

“Top class service”

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Posted 1 year ago

“Fast efficient friendly helpful service”

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Posted 1 year ago

“Very efficient transaction and quick delivery”

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Posted 1 year ago

“Great service”

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Posted 1 year ago

“Online ordering was straightforward. Package was available for collection promptly.”

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Posted 1 year ago

“Fantastic service. Received products straight away. Products good quality.”

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Posted 1 year ago

“Very easy to use, great range of products at competitive prices. My order arrived on time, big thumbs up 🙂”

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Posted 1 year ago

“Very prompt delivery and good quality products.”

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Posted 1 year ago

“Easy to use website and product came quickly”

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Posted 1 year ago

“Disappointed that the item wasn’t as described size wise so I’m now left with an item I can’t use & the advice given was to return it but would cost too much to return by courier or post & can’t return in person which is why I ordered online in the first place & got no apology for it either”

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Posted 1 year ago

Phelans Pharmacy is rated 4.9 based on 930 reviews