Pimms Online Shop Reviews

Name: Pimms Online Shop
Address: Unit 32 Wornal Park, Worminghall, Buckinghamshire
Rating: 4.40

4.4 Rating 98 Reviews

85 %

of reviewers recommend Pimms Online Shop

Company Reviews

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Phone:

0845 862 5652

Email:

sales@shop.pimms.co.uk

Location:

Unit 32 Wornal Park, Worminghall
Buckinghamshire
HP18 9PH

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Waited 2 weeks for goods before contacting site. One of the goods was out of stock so they hold back order until it is all in stock. I cancelled out of stock items and received the rest of the oder next day. Unfortunately one of the jugs was broken but they are sending a replacement. The customer service dealing with me was actually very good. So overall. 3 stars”

Helpful Report

Posted 8 years ago

Thank you for taking the time to review your transaction. We apologise that you were not kept informed in regards to your order and will take on board your comments in regards to shipping of orders. We are pleased that you were happy with the customer service team. Kind regards, Pimm's Online Shop

Posted 8 years ago

“The site crashed a few times whilst I was trying to order. I then didn't get an email confirming my order so I was unsure as to if I had infact placed an order ... I waited a few days and my parcel did arrive... Jug looked dirty on arrival.”

Helpful Report

Posted 9 years ago

“The order itself took several attempts to go through as the website was not working properly. I contacted you via your Facebook page, but did not receive a response. I was not aware of the shipping or delivery times until after the order was placed. I emailed your customer service people, who did respond, but unfortunately the items did not arrive on time to present to our employee who was leaving.”

Helpful Report

Posted 9 years ago

Thank you for taking the time to review both your transaction and the products you have received. We will take on board your feedback to improve our service for the future. Kind regards, Pimm's Online Shop

Posted 8 years ago

“Took nearly two weeks for product to be delivered. It would be good to have an estimated date of delivery on the confirmation email.”

Helpful Report

Posted 9 years ago

“As a long time drinker of Pimm's I'm a big fan. The web site allows me to go through the shop, place articles in my basket, review my order.... but now the problem: I currently live in the US. Why is there no option to SHIP to the US, or anywhere else outside of the UK for that matter? I had to ship my order to my sister in Surrey yet still don't have my items. They arrived at her house quickly, so I would say Pimm's is very prompt in there shipping, yet it's unfortunate that shipping it to me is not an option.”

Helpful Report

Posted 9 years ago

Thanks for your review Alexander. Unfortunately we are unable to ship outside of mainland UK at current, apologies for any inconvenience caused.

Posted 9 years ago

“Good service but it's a shame the product does not look as big as it does in the picture. I expected a larger jug. Bit disappointed... won't be getting much Pimms in that!”

Helpful Report

Posted 9 years ago

Thanks for your review, the product you ordered is advertised as a 1 litre glass jug.

Posted 9 years ago

“No real indication of when it would arrive, who it would be delivered from. Poor website, bad UX and only bought from them because I couldn't get them elsewhere. Product arrived within a week so not too bad overall, just nothing special.”

Helpful Report

Posted 9 years ago

Thank you for your feedback, we really appreciate you taking the time to review. We will pass on your feedback regarding the matters you have spoken about. Thanks again.

Posted 9 years ago

“Dispatch / deliver time needs lot of improvement far to slow, most items are great but sending faulty items I.e. poor printing on jugs should not be sent for the price you charge.”

Helpful Report

Posted 10 years ago

Dear Daz, thank you for taking the time to review the Pimm's Online Shop. I apologise that you were unhappy with the amount of time it took to dispatch your items, your order placed on 09/10 was dispatched on 14/10. We do specify to allow 5 days for dispatch, but I am sorry if you were dissatisfied with this. We are continuing to work on improving our dispatch times. Thanks again.

Posted 10 years ago

Pimms Online Shop is rated 4.4 based on 98 reviews