“Shipping cost too much. Still haven't got the product either. Not good when you get the review email before you get the product. Spoke on the phone with customer service. No help on shipping costs so don't waste your time. Nothing they can do. Ups problem. Date is a estimate only. For the price of half a Amazon prime 1 year subscription just for 1 product, i guess my expectations are too high. Hopefully receive product tomorrow. Hopefully doesn't get pushed back again.”
Thank you for reaching out and for your purchase! We understand, UPS usually does a great job of delivering our packages in a timely manner, but with your package, there was a delay of one business day as updated on the UPS website. We are at the mercy of our shipping carriers and are unable to manage shipping events like delays(many delays are subject to weather, trucks breaking down, etc). In regard to shipping rates provided by UPS on the website, the costs are based on the overall size and weight of the package, the umbrellas are very large and heavy. Your package was ordered after 2 pm central time and was shipped out the following day right away and had 1 day delay as posted by UPS. Once again we understand and appreciate you for understanding and reaching out once more. Anything please feel free to let us know.
“Hands down the best place to buy. The customer service department helped tremendously with issues I had and made sure everything was fixed fast. I’ve bought 2 hoods from them and the quality of both have been awesome. Would recommend to anyone their products.”
“First off the helmet is amazing! My only complaint is that I cannot find the exact replacement for the headgear or the lens spring retainer and the flash barrier. They have the plastic options, but I like the spring steel that the helmet comes with. Most info on hood head gear and hardware would be nice.”
Hey Jonathan, thank you for your feedback. Both headgear and metal retaining clips that came with your fixed lens hood are available on our website. I will provide you with a link to our headgear and metal retaining clips below in case you want to check them out. Anything please let us know.
https://shop.pipelinerscloud.com/collections/accessories/products/headgear-1?variant=44309846753501
https://shop.pipelinerscloud.com/products/retaining-spring-for-2-x-4-25?_pos=1&_psq=metal+retaing&_ss=e&_v=1.0
“Best umbrella money can buy! The boss ran into it with a piece of equipment and folded it in half. He straightened it up and it was back to work the next day. Our techs are grateful every day of the year for our clouds. They are exactly as advertised and kick ass! Great customer service is the cherry on top!”
Thank you so much for your feedback and support! We greatly appreciate you all for being our valued clients! We are glad to know that y'all are staying clouded out there.
“I ordered a finer pipeline hood and a eagle vision lenses they arrived very quickly and are of very high quality I have been using my hood for two weeks now and have been loving it I highly recommend it”
“Love my carbon chopped lid the girlfriend got me for Christmas. Super light and head gear is very comfortable. However after using it for around 6 month the headgear started to strip out and I wasn’t able to tighten it up super tight. Could have possibly been my fault for over tightening it but we all know sometimes you have to weld upside and heights and the last thing you want to do is watch your lid fall 80’ and smash on the ground.”
“I ordered the chopped top carbon fiber hood and it exceeded my expectations. Not just because of how light it is, the head gear is comfortable, and just the overall appearance. I’m pretty sure most of my co-workers were already on the website wanting to order one as well! I’ll most likely get another model later down the road! Also, great customer service!”
“At first glance the Cool Back welding shirt fits the bill to be among the best in the business. Awesome design! I haven’t put it to the test just yet but it seem to be a good quality shirt. One potential issue may arise in situations where tight position welding are required in places like nuclear facilities that don’t require FRC clothing. Snagging the back probably is inevitable. One suggestion I have is to make it an optional Cool Back and a full preshrunk cotton shirt. I’d definitely pay for that even if it’s a little extra cost. I’m sure many would agree. I’m excited to help out a small business so as long as it stay small you have my support. In say all that I have plans to order at least 6 more. It’s a nice look with a pair of 501 Levi’s and western work boots. Great job and please consider this recommendation!”
Thank you for your feedback and support! We appreciate you for taking the time to provide us with your feedback on our cool backs and also for being our valued client! We will most definitely take this into consideration.
“From the first of many times I've called PLC, I have received nothing but outstanding customer service from a young lady who is both patient and knowledgeable. While I do weld as a hobby, I am not in the profession, so I use some products differently than they are intended. I live on and love the beaches of South Texas, where we have significant wind. I have recently purchased 2-8' and 1-10' PLC Welding Umbrellas. They arrived on time and in excellent working order, and I can't wait to get them set up at the shore and see them in action. Photos of my setups will be provided soon. Thank you to that young lady who greets me each time I call with a cheerful voice and points me to the products I need for my applications. PLC is so much more than Welding. The quality is unmatched. Thank You”
“I've bought a lot of items through the store and they were amazing beat my expectations! I did receive a product that was not right and I sent an email to the help team and got an email back immediately! They replied and sent out a new product within a couple of days!”
