“I love the quality of their umbrella. And the customer service is awsome.
I had an issue with mine, but most likely they are not made for dropping 15 feet at -10 degree Fahrenheit!! They sent parts out right away and made it as good as new.”
“Shipping cost too much. Still haven't got the product either. Not good when you get the review email before you get the product. Spoke on the phone with customer service. No help on shipping costs so don't waste your time. Nothing they can do. Ups problem. Date is a estimate only. For the price of half a Amazon prime 1 year subscription just for 1 product, i guess my expectations are too high. Hopefully receive product tomorrow. Hopefully doesn't get pushed back again.”
Thank you for reaching out and for your purchase! We understand, UPS usually does a great job of delivering our packages in a timely manner, but with your package, there was a delay of one business day as updated on the UPS website. We are at the mercy of our shipping carriers and are unable to manage shipping events like delays(many delays are subject to weather, trucks breaking down, etc). In regard to shipping rates provided by UPS on the website, the costs are based on the overall size and weight of the package, the umbrellas are very large and heavy. Your package was ordered after 2 pm central time and was shipped out the following day right away and had 1 day delay as posted by UPS. Once again we understand and appreciate you for understanding and reaching out once more. Anything please feel free to let us know.
“Hands down the best place to buy. The customer service department helped tremendously with issues I had and made sure everything was fixed fast. I’ve bought 2 hoods from them and the quality of both have been awesome. Would recommend to anyone their products.”
“First off the helmet is amazing! My only complaint is that I cannot find the exact replacement for the headgear or the lens spring retainer and the flash barrier. They have the plastic options, but I like the spring steel that the helmet comes with. Most info on hood head gear and hardware would be nice.”
Hey Jonathan, thank you for your feedback. Both headgear and metal retaining clips that came with your fixed lens hood are available on our website. I will provide you with a link to our headgear and metal retaining clips below in case you want to check them out. Anything please let us know.
https://shop.pipelinerscloud.com/collections/accessories/products/headgear-1?variant=44309846753501
https://shop.pipelinerscloud.com/products/retaining-spring-for-2-x-4-25?_pos=1&_psq=metal+retaing&_ss=e&_v=1.0
“Best umbrella money can buy! The boss ran into it with a piece of equipment and folded it in half. He straightened it up and it was back to work the next day. Our techs are grateful every day of the year for our clouds. They are exactly as advertised and kick ass! Great customer service is the cherry on top!”
Thank you so much for your feedback and support! We greatly appreciate you all for being our valued clients! We are glad to know that y'all are staying clouded out there.
“I ordered a finer pipeline hood and a eagle vision lenses they arrived very quickly and are of very high quality I have been using my hood for two weeks now and have been loving it I highly recommend it”
“Love my carbon chopped lid the girlfriend got me for Christmas. Super light and head gear is very comfortable. However after using it for around 6 month the headgear started to strip out and I wasn’t able to tighten it up super tight. Could have possibly been my fault for over tightening it but we all know sometimes you have to weld upside and heights and the last thing you want to do is watch your lid fall 80’ and smash on the ground.”
