“I bought some clothes from Planet 54 and when delivered they was stuff missing and when i querry thie they say it wasnt sent in the first place and i have to choose a refund or store credit which i have to pay for delivery out of my pocket i wont refer Planet 54 to anyone.”
“Poor service still waiting for my order tried calling them sometimes they put you on hold until you drop the call. Everytime I call am being told that they will call the courier so I wonder how many times do they call the courier. I am totally disappointed and now I want to relocate imagine 6 pairs of sneakers gone just like that I will never buy or recommend anyone to buy at planet 54”
“I've always given decent reviews even to mediocre companies at times. PLANET54 has shown me just how bad customer service can really be in this day and age. My first ever order included a pair of formal shoes and a Bluetooth speaker for my son. Imagine my surprise, embarrassment and horror when I wore the shoes for the first time at work. The heels both broke before the end of the day. My son and wife laughed even more when his speaker stopped working after 3 days. They were accusing me of buying goods on from the street. IMAGINE the shame. Upon returning the items I was afforded store credit which didn't include the extra R75 for shipping. How am I responsible for their goods being defective, I have to pay for shipping to use the credit they gave me as it's R420. So now I have to pay R495 including the R75 shipping which I didn't have to pay for with the original order that had defective goods bought from THEM! The order was for my sister's wedding and after weeks of ups and downs I eventually had to take more money out of my pocket for the shoes. Now everything has been sold out for a while now. What's the use anyway?”
“Best service ever. I started buying from them 2 years ago. I have never been disappointed. I always get my package on time or early than anticipated. Good quality clothes. Good costumer service.”
“I placed an order on the 19th December and it's the 2nd January I emailed them numerous of times and no response I would like a refund of my order I am highly frustrated!!”
“Poor service, poor communication, no response on emails
Was told my order will b delivered but sadly after 3 days told that my order was hijacked I will never order from this shop again, waiting for my refund still no response”
“I am not happy at ll with their service when you order they said the delivery take 5-7 but after making your payment you discover that it will take more than that, I send them email requesting that I will be moving on the 17th of August they promise to deliver my percel before that day but still when I truck my order its still on the werehouse and now they are not responding my email”
“Excellent service they kept me updated told me immediatly what items was out of stock in my my order and refunded me for those items I spoke to Romeo who was very helpful and replied to my every question just recieved my stuff today and super happy !!!!”
“Planet54 , Mpumi and Sphephelo that I ahve dealt with are wow!! Always going above and beyond, Mpumi is a very good listener.
I have dealt with her few occasions and she's very patient and always willing to assist.
Thank you so much Mpumi and Sphephelo for an excellent service you always render!!”
