“I placed an order on the 19th December and it's the 2nd January I emailed them numerous of times and no response I would like a refund of my order I am highly frustrated!!”
“Poor service, poor communication, no response on emails
Was told my order will b delivered but sadly after 3 days told that my order was hijacked I will never order from this shop again, waiting for my refund still no response”
“I am not happy at ll with their service when you order they said the delivery take 5-7 but after making your payment you discover that it will take more than that, I send them email requesting that I will be moving on the 17th of August they promise to deliver my percel before that day but still when I truck my order its still on the werehouse and now they are not responding my email”
“Excellent service they kept me updated told me immediatly what items was out of stock in my my order and refunded me for those items I spoke to Romeo who was very helpful and replied to my every question just recieved my stuff today and super happy !!!!”
“Planet54 , Mpumi and Sphephelo that I ahve dealt with are wow!! Always going above and beyond, Mpumi is a very good listener.
I have dealt with her few occasions and she's very patient and always willing to assist.
Thank you so much Mpumi and Sphephelo for an excellent service you always render!!”
“You guys are the best!
Thank you for being so considerate towards your consumers during this time me included,there are so many essentials that are sold out in stores but somehow you have come to our saving grace to provide us with them.
Three orders placed already!”
“Shout out to Planet54 for making this lock down that much easier for me
Placed my first order on Friday last week and received it this morning the package was cealed well and I could tell it was sanitized
Great service from the courier guy as well he was very professional and took all necessary precautions.”
“Do NOT order from Planet54. They don't even deserve the 1 star! I ordered a few things on Black Friday (29 Nov 2019), I had to wait a couple of weeks for delivery (December 20th). Some of my items did not arrive in the parcel that I paid for. I notified them right away with zero response until the 20th of January. They then confirmed on the 10th of Feb that I would receive my refund within a couple of days it is the 10th of March now and still nothing. Now I am told it is a payfast issue. The level of service from this company is beyond shocking!”
“Thank you Planet54
I recently placed an order for my best friends birthday and their support team was so helpful with assisting me with the arrangements,they went so far as even having a personalized birthday card made and wrapped the entire package
I'm impressed
Thanks again guys”
“I finally received my order. Thank you Planet54. i'm really amazed with the quality of the products that i received, it was definitely worth the wait.”
