“Delivery on time, planet54 makes sure. Effective communication on the update about the orders. First ordered this year, amazing experience. And crazy blackfriday deal, I couldn't miss.”
“Disgusted. Paid 15/06. No contract from them until after I had to query why I have not received an update. I hope for your sake you took my numerous requests for delivery very serious.
If that parcel is not delivered to me before 09h00 on 27 June 2022, I will make sure that I make people aware of your pathetic company that's not able to stick to their company policies.
You on the other hand have an excuse for everything so that it would not be admitted to being your lack of ethics, staff and laziness that this delivery is a mess.
You were liable to make sure that orders go out asap with public holidays taken I consideration. You were responsible for email updates that never arrived until today...days after I contacted you. And then try to cover your incompetence when you only attended to my order today, with an excuse for everything and your inability to provide a customer service and correct your errors to ensure I have my parcel with overnight delivery.”
“Bought 7 rechargeable batteries (battery packs) for our phones not one is working and they do not come back to my after send them more Than one email”
“I ordered two pairs of sneakers and a trucker cap, the sneakers were delivered without the cap. I have sent numerous e-mails with no response, I have also tried to call the landline and it just rings off the hook.”
“I bought some clothes from Planet 54 and when delivered they was stuff missing and when i querry thie they say it wasnt sent in the first place and i have to choose a refund or store credit which i have to pay for delivery out of my pocket i wont refer Planet 54 to anyone.”
“Poor service still waiting for my order tried calling them sometimes they put you on hold until you drop the call. Everytime I call am being told that they will call the courier so I wonder how many times do they call the courier. I am totally disappointed and now I want to relocate imagine 6 pairs of sneakers gone just like that I will never buy or recommend anyone to buy at planet 54”
“I've always given decent reviews even to mediocre companies at times. PLANET54 has shown me just how bad customer service can really be in this day and age. My first ever order included a pair of formal shoes and a Bluetooth speaker for my son. Imagine my surprise, embarrassment and horror when I wore the shoes for the first time at work. The heels both broke before the end of the day. My son and wife laughed even more when his speaker stopped working after 3 days. They were accusing me of buying goods on from the street. IMAGINE the shame. Upon returning the items I was afforded store credit which didn't include the extra R75 for shipping. How am I responsible for their goods being defective, I have to pay for shipping to use the credit they gave me as it's R420. So now I have to pay R495 including the R75 shipping which I didn't have to pay for with the original order that had defective goods bought from THEM! The order was for my sister's wedding and after weeks of ups and downs I eventually had to take more money out of my pocket for the shoes. Now everything has been sold out for a while now. What's the use anyway?”
“Best service ever. I started buying from them 2 years ago. I have never been disappointed. I always get my package on time or early than anticipated. Good quality clothes. Good costumer service.”
“I placed an order on the 19th December and it's the 2nd January I emailed them numerous of times and no response I would like a refund of my order I am highly frustrated!!”
“Poor service, poor communication, no response on emails
Was told my order will b delivered but sadly after 3 days told that my order was hijacked I will never order from this shop again, waiting for my refund still no response”
