“Disgusted. Paid 15/06. No contract from them until after I had to query why I have not received an update. I hope for your sake you took my numerous requests for delivery very serious.
If that parcel is not delivered to me before 09h00 on 27 June 2022, I will make sure that I make people aware of your pathetic company that's not able to stick to their company policies.
You on the other hand have an excuse for everything so that it would not be admitted to being your lack of ethics, staff and laziness that this delivery is a mess.
You were liable to make sure that orders go out asap with public holidays taken I consideration. You were responsible for email updates that never arrived until today...days after I contacted you. And then try to cover your incompetence when you only attended to my order today, with an excuse for everything and your inability to provide a customer service and correct your errors to ensure I have my parcel with overnight delivery.”
“Bought 7 rechargeable batteries (battery packs) for our phones not one is working and they do not come back to my after send them more Than one email”
“I ordered two pairs of sneakers and a trucker cap, the sneakers were delivered without the cap. I have sent numerous e-mails with no response, I have also tried to call the landline and it just rings off the hook.”
“I bought some clothes from Planet 54 and when delivered they was stuff missing and when i querry thie they say it wasnt sent in the first place and i have to choose a refund or store credit which i have to pay for delivery out of my pocket i wont refer Planet 54 to anyone.”
“Poor service still waiting for my order tried calling them sometimes they put you on hold until you drop the call. Everytime I call am being told that they will call the courier so I wonder how many times do they call the courier. I am totally disappointed and now I want to relocate imagine 6 pairs of sneakers gone just like that I will never buy or recommend anyone to buy at planet 54”
“I've always given decent reviews even to mediocre companies at times. PLANET54 has shown me just how bad customer service can really be in this day and age. My first ever order included a pair of formal shoes and a Bluetooth speaker for my son. Imagine my surprise, embarrassment and horror when I wore the shoes for the first time at work. The heels both broke before the end of the day. My son and wife laughed even more when his speaker stopped working after 3 days. They were accusing me of buying goods on from the street. IMAGINE the shame. Upon returning the items I was afforded store credit which didn't include the extra R75 for shipping. How am I responsible for their goods being defective, I have to pay for shipping to use the credit they gave me as it's R420. So now I have to pay R495 including the R75 shipping which I didn't have to pay for with the original order that had defective goods bought from THEM! The order was for my sister's wedding and after weeks of ups and downs I eventually had to take more money out of my pocket for the shoes. Now everything has been sold out for a while now. What's the use anyway?”
“I placed an order on the 19th December and it's the 2nd January I emailed them numerous of times and no response I would like a refund of my order I am highly frustrated!!”
“Poor service, poor communication, no response on emails
Was told my order will b delivered but sadly after 3 days told that my order was hijacked I will never order from this shop again, waiting for my refund still no response”
“I am not happy at ll with their service when you order they said the delivery take 5-7 but after making your payment you discover that it will take more than that, I send them email requesting that I will be moving on the 17th of August they promise to deliver my percel before that day but still when I truck my order its still on the werehouse and now they are not responding my email”
“Do NOT order from Planet54. They don't even deserve the 1 star! I ordered a few things on Black Friday (29 Nov 2019), I had to wait a couple of weeks for delivery (December 20th). Some of my items did not arrive in the parcel that I paid for. I notified them right away with zero response until the 20th of January. They then confirmed on the 10th of Feb that I would receive my refund within a couple of days it is the 10th of March now and still nothing. Now I am told it is a payfast issue. The level of service from this company is beyond shocking!”
“Pathetic service! I ordered on the 30th of November and today is the 19th of January. I have not received an correspondence from you. You guys don't even reply to emails. And your phone- same story! Pathetic!!”
“Placed an order with Planet54 beginning December, received my goods today only! Excited as I really liked the dress and top I ordered, to my surprise the top had a whole in and the dress had a black ink mark on the front of the left sleeve. Sent an email and guess what response I got, I had to pay for delivery fee when returning this items. How is it possible that the person who chucked all my items in one bag couldn't see that the garment were soiled! Never ever will I buy from them again. I really hope that no-one ever experience something similar.”
“ARE YOU PEOPLE EVEN SERIOUS ABOUT RUNNING A BUSINESS??? THE PHONE LINES DO NOT WORK, NO RESPONSE ON EMAILS, HOW IS ANYONE SUPPOSED TO GET HOLD OF THIS USELESS COMPANY. YOU HAVE A TRACKING SYSTEM SET UP ON YOUR SITE, WHICH IS A COMPLETE WASTE OF TIME. I’m still waiting for my order done on the 15/12/2019”
