“I've always given decent reviews even to mediocre companies at times. PLANET54 has shown me just how bad customer service can really be in this day and age. My first ever order included a pair of formal shoes and a Bluetooth speaker for my son. Imagine my surprise, embarrassment and horror when I wore the shoes for the first time at work. The heels both broke before the end of the day. My son and wife laughed even more when his speaker stopped working after 3 days. They were accusing me of buying goods on from the street. IMAGINE the shame. Upon returning the items I was afforded store credit which didn't include the extra R75 for shipping. How am I responsible for their goods being defective, I have to pay for shipping to use the credit they gave me as it's R420. So now I have to pay R495 including the R75 shipping which I didn't have to pay for with the original order that had defective goods bought from THEM! The order was for my sister's wedding and after weeks of ups and downs I eventually had to take more money out of my pocket for the shoes. Now everything has been sold out for a while now. What's the use anyway?”
“I placed an order on the 19th December and it's the 2nd January I emailed them numerous of times and no response I would like a refund of my order I am highly frustrated!!”
“Poor service, poor communication, no response on emails
Was told my order will b delivered but sadly after 3 days told that my order was hijacked I will never order from this shop again, waiting for my refund still no response”
“I am not happy at ll with their service when you order they said the delivery take 5-7 but after making your payment you discover that it will take more than that, I send them email requesting that I will be moving on the 17th of August they promise to deliver my percel before that day but still when I truck my order its still on the werehouse and now they are not responding my email”
“Do NOT order from Planet54. They don't even deserve the 1 star! I ordered a few things on Black Friday (29 Nov 2019), I had to wait a couple of weeks for delivery (December 20th). Some of my items did not arrive in the parcel that I paid for. I notified them right away with zero response until the 20th of January. They then confirmed on the 10th of Feb that I would receive my refund within a couple of days it is the 10th of March now and still nothing. Now I am told it is a payfast issue. The level of service from this company is beyond shocking!”
“Pathetic service! I ordered on the 30th of November and today is the 19th of January. I have not received an correspondence from you. You guys don't even reply to emails. And your phone- same story! Pathetic!!”
“Placed an order with Planet54 beginning December, received my goods today only! Excited as I really liked the dress and top I ordered, to my surprise the top had a whole in and the dress had a black ink mark on the front of the left sleeve. Sent an email and guess what response I got, I had to pay for delivery fee when returning this items. How is it possible that the person who chucked all my items in one bag couldn't see that the garment were soiled! Never ever will I buy from them again. I really hope that no-one ever experience something similar.”
“ARE YOU PEOPLE EVEN SERIOUS ABOUT RUNNING A BUSINESS??? THE PHONE LINES DO NOT WORK, NO RESPONSE ON EMAILS, HOW IS ANYONE SUPPOSED TO GET HOLD OF THIS USELESS COMPANY. YOU HAVE A TRACKING SYSTEM SET UP ON YOUR SITE, WHICH IS A COMPLETE WASTE OF TIME. I’m still waiting for my order done on the 15/12/2019”
“PATHETIC SERVICE, WORST ONLINE SITE EVER. DELIVERY NOT AS PER SCHEDULE. NO ANSWER ON THEIR LANDLINE, I SENT 6 EMAILS NO REPLY TO DATE. ORDER WAS PAID FOR AND I AM UNABLE TO CONTACT THIS USELESS COMPANY.”
“Absolutely horrible service and delivery!!! I will never again shop online at planet54!! As I’ve placed my order about 2 weeks ago! And they notified me that my order will be here between 3-5 working days! It’s been a week now and the order still hasn’t come! I don’t recommend anyone shopping online at planet 54 as they are not equipped to deliver items within the time frame they stipulate! I’ve tried calling the store regarding my order! They haven’t answered my calls! Absolutely ridiculous!”
“I'm disgusted I have no words .
In future dont use bex Express if you know that you have high volume orders ..
Use freaken aramex or skynet in that way we recieve orders over night ..
I'm so disappointed..2 weeks waiting for my items ..miss me here ..never ever ordering again nxa.”
