“DO NOT TRUST, the site itself is a scam. The site administrators suspended me upon account creation, when i contacted them, they wanted me to provide a government id, proof of address, and a picture of my credit card. Basically everything they would need for an identity theft scam. I went and did business with another site.”
“This site is best described as a restaurant that has extremely delicious food, but you have a equally high chance of getting food poisoning.
I base this review not on just one experience, but the average user experience from multiple occasions of making purchases on their websites.
I felt compelled to write this because of the increasingly bad experience that my friends and I face with payments on their websites. At first, I read the negative reviews here and thought: hey, that won't happen to me, my credit card has gone through before. Well, you couldn't be more wrong. Let me explain.
First they removed Paypal in August 2019. That gave less options for customers, and makes one wonder why one of the most reliable payment service provider was removed without good reason or acceptable explanation.
Secondly, they added extremely slow manual verification for buyers with bots as customer representatives that copy-paste information when you have issues or genuine questions about payments. Sure, that's still bearable. It's okay if my payment takes 2-3 days to clear because of all the slow replies, I still got what I wanted, right?
Thirdly, if you're not in the US, every time your transaction fails, they don't charge your card, BUT YOUR BANK WILL CHARGE YOU A NON-REFUNDABLE INTERNATIONAL TRANSACTION FEE.
That was just the beginning.
In May 2020, they had this pre-charge verification where they would charge you a certain amount in USD to 'test' the authenticity of your credit card, BEFORE your purchase was made. My friends and I pay in other currencies, so it was extremely difficult to guess the amount even using a currency exchange website for conversion. Even then, you also had to do background research on how much your bank charges extra for international transactions and deduct that amount to guess the amount, so you could make a meager purchase.
Fast forward to three weeks ago, they demanded my finance documents, here's exactly what they said, copy-pasted from their verification team:
1.) Kindly log in directly from your bank website. Go to the transaction page and screenshot the whole page. Please do not crop your payment receipt, and make sure to include the bank name and URL and the transaction description; and
2.) a photo of your physical card including the following details: (Bank name, last four digit of the card – and the name of the card owner).
Just recently today, they've reached my breaking point. They demanded the following:
1. A clear and colored photo of your government-issued photo ID.
2. A clear photo of you or “Selfie” while holding your card and ID beside you. Your face must not be blocked and should be clearly identifiable.
Wow, just wow. I handle transactions up to few hundred thousand dollars in my job, in coordination with multiple companies across the finance sector. NEVER had I once had been required to do such intrusive privacy verification. There is absolutely NO excuse for you to make such ridiculous requests from customers.
You know the worst damn thing after all of this?
THEY ALREADY VERIFIED MY CARD THE FIRST TIME, MONTHS AGO. AND THEY STILL PUT ME THROUGH ALL THIS. EVERY. SINGLE. TIME.
I have spent several hours going back and forth, so I figured instead of wasting time trying to to make a single purchase, the time would be more constructive to create awareness with potential and existing customers who would be transacting on their website.
I guess the cheap prices are bait to lure in people to buy things from merchants on their website, and they subsidize it by selling our personal details to information brokers. I don't see why else you would require such private detailed information for 'verification'. Buyer beware.
Verification of identity should not be so onerous and intrusive, other companies settle for 2-factor authorization via mobile and it works properly. Why do you have to ask us for a mugshot like some convicted prisoner holding their ID?
Also, their reasoning for periodic identification is acceptable, but your system is flawed, broken and does not function the way you previously explained. If you checked my records, you'd realize that I made at least 6 consecutive orders separately yesterday - 2 orders immediately cleared; the rest got walled with the impossible verification procedures. This is a failure - it should have been all or nothing.
Since the execution for their fraud-prevention system is already so disappointing, the reassurance that you "treat your documents and information confidentially and professionally" really has no credibility at all.”
“Do not use PlayerAuctions.
They're fraudsters selling your information to 3rd parties.
I have been selling/buying on this site for 9 years.
This year I make a sale for $400. They take huge fees ($50 for this sale) but give you no support in return.
It seems they stopped paying sellers via PayPal, so I have to change my disbursement method. In order to change my disbursement method I have to change my old phone number. In order to change my old phone number they want every form of ID possible to "verify" that it's me??? Who the f*** else is it going to be???
They want driving license, passport, photo of me holding it, statements with my name and address on it.
NO OTHER WEBSITE IN THE WORLD REQUIRES THIS.
With the amount of ID they are requiring they could use this to do absolutely anything in my name. They could open credit cards in my name with this information. (I've already had my bank details stolen online before, and I suspect it may have been PA now that I think back to it.)
No other website in the world requires this much info to change a phone number. Ebay, PayPal, even my BANK wouldn't require information to change a phone number.
They're definitely selling this information to 3rd parties for profit. NEVER hand over that sort of information to some random website. You will regret it.
I open 2 tickets, both have been ignored, the first has been open for almost a week with nothing but an automated response wanting all this ID info.
They hold your payments and purchases hostage in attempt to get your personal information so they can use / sell it.”
“Never sell anything here . I was in need of money to buy a new laptop as I'm going college and my family isn't in a good financial condition so i came here hoping i can safely sell my account cos they assure 'our platform is safe' , still got scammed . Someone named 'ChaoticMOD' messaged saying that my account has been bought by a buyer and instructed me to send all the credentials to a specific Email ID. NOWHERE , NOT ANYWHERE it mentioned that this was a 'BUYER' messaging me , it said he was a 'MEMBER' from Playerauctions a MOD , so i followed him as this is my first time selling on this website . Today it turns out i have been scammed . I feel so depressed now , now i cant go to college because i cant buy a new laptop now all because of this so called 'Safe Platform' . I hope this website shuts down. Never recommending anyone to come here.”
“I Had a bad experience with this web site, I tried to buy that Game currency (worth about $230) with crypto wallet and its got underpayment, So I try to get my money back with coupon That I can use on that website, and they just answered me about choose to convert my refund cost to coupon or money and I choose to receive as a coupon , but after that no response after that. So I just keep messaged till they give a answer, and they reply me an empty letter every message, no any progress update / refund. Really horrible costumer services Anyone who watch my feedback please do not waste you guys money on this scam website.”
“I made an account so I could get some online currency for a game I play alot and my account was instantly suspended after I registered. I put a trouble ticket in and recieved an email not explaining why I was suspended, but was going to permanently suspended. How is registering terms for getting suspended? The site seems really sketchy and is most likely a scam. I would highly recommend never using them.”
“I've just spent a month and a half exchanging emails with this company when I tried to make a purchase for their orders, that both failed twice on their end, yet money from my neteller was taken. For all this time they were telling me to wait, check, check with neteller, than on one of their screenshots I noticed they sent refund to the wrong email (one i'm registered on their site with, inactive account that doesn't recieve money i checked with neteller), 2 weeks later now they tell me they never recieved the money and basically to f off. Incredible.”
“I would give 0 stars if it was possible
If your expecting them to give a fair system when it comes to determining if the buyer or seller is right, buyer is always right, seller never is.
And when your expecting them to be able to save your original phone number they can’t do that either, actually pretty pathetic.
And the response time to any post is unbelievingly poor.”
“Never sell anything here . I was in need of money to buy a new laptop as I'm going college and my family isn't in a good financial condition so i came here hoping i can safely sell my account cos they assure 'our platform is safe' , still got scammed . Someone named 'ChaoticMOD' messaged saying that my account has been bought by a buyer and instructed me to send all the credentials to a specific Email ID. NOWHERE , NOT ANYWHERE it mentioned that this was a 'BUYER' messaging me , it said he was a 'MEMBER' from Playerauctions a MOD , so i followed him as this is my first time selling on this website . Today it turns out i have been scammed . I feel so depressed now , now i cant go to college because i cant buy a new laptop now all because of this so called 'Safe Platform' . I hope your website shuts down. Never recommending anyone to come here.”
“Bought a few things just fine but after my 5th purchase they flagged my account and sent me an email asking me to send my government issued ID, a selfie and a picture of my credit card. Obviously not going to do that and I tried to communicate with their customer service team but they just kept copy pasting the same message to me over and over again regardless of what I asked/said. If I could give them 0 stars I would, totally wasted my time and I implore whoever uses their service to NOT send them the ID they request, it's clearly a way to get your details for a scam. Stay safe.”
“Bought an account with insurance incase it was recovered. They reviewed it themselves and asked no proof from the seller, and closed my claim immediately. Not only that they deny you the ability to leave reputation on the seller to warn others of what can happen if you buy from a particular seller.
Well one year later it was and they refuse to refund me my money. This is not defamation, I can provide proof for everything stated here.”
