“This site is the best legit account trading site. I already done trade many accounts on this site. Thank you Playerup. Some people think this site is a fraud. No, It's not. If you're seller your payment is slow, check your payment detail is correct, do not open duplicated ticket, read knowledge base and be patience. If you're buyer using MM service to buy accounts you're safe from scams.”
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vip@playerup.com
“Awful experience with the website and its support, have my money stuck on the website since like 2021 and after like a couple of years I just straight up had to give up.
Tried reaching out to their support on multiple platforms and still no answer, its just sad.”
Resolved - You Need To Contact Nuvei
https://www.trustpilot.com/review/www.nuvei.com
42595229341
922203516
Those are your order numbers. Nuvei is the one holding onto your funds, not us. We explained this to you in December 2022, then you vanished to only re-appear in February 2024 blaming us again.
Contact Nuvei, ask them when they are going to release your funds for those orders and see if they can assist you further with this. If you need any indirect help from us, message us here.
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vip@playerup.com
“Player up is a very friendly and safe way to to buy an online account. Smooth transaction with no problems along the way. Would definitely recommend!”
“This site scams the seller, I tried to sell an account at the end of 2022 and im coming back to this now because its been long enough and i figured something would have changed but no. I now assume the person 'buying' my account was someone within PlayerUp and i will not ever see those funds, The payment was and still is stuck on 'Pending: Payment ETA 24-144 Hours' so that's nice.
I see they tend to ask for order numbers to verify stuff so here: 7707497876”
Status - Resolved
This is now resolved I believe. If you have any further issues, contact our live chat:
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“Very quick response from the support team, in addition they were very helpful and friendly. Would definitely recommend this website to those who are looking to purchase an account for any particular game. A++”
Status - Resolved
What exactly is the issue here? You have nothing outstanding on your account and all 16 cashouts processed are completed. Contact Live Chat support and we'll look into this issue further.
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“I started on this site almost 2 months ago, during that period I made a sale of a gaming account, the buyer was satisfied so the operation was completed, however, the payment in the form of credits was not made until almost 3 weeks later , and this because I was insisting to them for a long time with multiple tickets and for their support on Telegram. Later I tried to withdraw these same credits to my associated PayPal account, they discounted the credits almost immediately and charged a commission, and the ticket was pending payment to PayPal, 1 month has passed and the payment has still not been received in the Account, although I have opened some support tickets, but all of them always remain unanswered, due to this experience I would recommend being very careful with this page if you are a seller.”
Use Live Chat If You Need Assistance
These issues are easily solvable but we don't provide support on Sitejabber. Please use our support channels so we can assist you further.
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“If you want to receive a refund on this site, don't bother. You will have better chances of winning the lottery than getting a refund. They do not respond to your ticket at all...
There are better P2P platforms out there.
EDIT 1: Hi, so I am revising this review. Of course they reply to tickets really fast when you post a review like this. They sent me an email saying this "Thank you for your review, would you mind revising it or changing your rating now your issue has been dealt with." asking me to revise it (so here I am revising it, but not in a way they woud like haha).
In the ticket they said they do not require IDs, and they also said, and I quote - "Happy to help speed up your cancellation but why did you post on playerup.com, didn't contact our chat/open another ticket?
Can you let us know once that is closed on playerup.com so I can get this cancellation expedited for you now?", I guess they can't explicitly say reviews.io so instead they are saying playerup.com, but they want me to change or remove this review in order for them to "expedit my cancellation".
I will eat up the loss since it's only 2 dollars, but people please be aware not to use this platform, read the other reviews where people had much worse experiences for far greater amounts. As I said there are other great P2P platforms out there.
Schreenshots attached.”
RESOLVED - We Void Charges, We Don't Refund Charges
We don't refund charges, we void them. Your charge was automatically voided the moment you requested it cancelled. You can learn more about this process below:
Void transactions are different from refunds. With void transactions, the transaction is stopped before any money is transferred from the customer's account to the merchant's. Refunds, however, are issued after a transaction has settled and the merchant has received payment.
https://www.investopedia.com/terms/v/void-transaction.asp#:~:text=Void%20transactions%20are%20different%20from%20refunds.,the%20merchant%20has%20received%20payment.
“Encouraged by great reviews, I decided to use the PlayerUp services. Unfortunately, it turned out to be a scam. I used their MIDDLEMAN service for the transaction, and the money was reportedly sent to him. I initiated the payment on January 19, and as of February 12, I have not received the money. The website states that it could take up to 144 hours (6 days), but it's almost a month now. I tried writing to the Middleman, but received no response. The support team only sends automated messages. I attempted to reach out to them on Telegram. After a week and 20 messages, they finally responded, asking for my account and transaction ID. That was on January 29, and they have not responded since, even though I provided the information.”
Response - If You Need Offsite Support, Contact Us Here
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“I sold an account through PlayerUp Middleman. The buyer chargedback, and since he used a stolen PayPal, the payment got voided. However, PlayerUp took the loss, and will still deliver the payment. Excellent site, with buyer and seller protection. Highly recommend them for all future transactions. 10/10.”
“ok i review it...after i post it here...finally they review my case...i think my case is finally done.... maybe 50$ its not big deal..but it still money.... thank you playerup....”
“In the dark
It is About to be two days since I placed my order and Iâve heard nothing back from the middleman.Keeps asking me to verify,but when I do it says already processed so Iâm at the point in which I donât even know if it is or isnât processed.I placed a ticket to try and get some sort of reply and again in the dark,they did take my money though so thatâs that I would just like to know if Iâm actually getting processed or Iâm just waiting for no reason Edit:so they contacted me and were fast and cordial with their service guess it takes them 24-48 hours to get the transaction going for anyone thatâs wondering”
“Transaction ID: 922159780 in my experience on playerup the site is very good I recommend the service middleman the first transaction was a long one because it was the first transaction for me and for the seller I paid $ 300 for an account after I sent an urgent ticket to the middleman after a few hours the transaction was successfully approved this is the best place to buy game account the service middleman protects the seller from being scammed and securing the seller money thank you for the playerup team”
RESOLVED - We Void Charges, We Don't Refund Charges
We don't refund charges, we void them. Your charge was automatically voided the moment you requested it cancelled. You can learn more about this process below:
Void transactions are different from refunds. With void transactions, the transaction is stopped before any money is transferred from the customer's account to the merchant's. Refunds, however, are issued after a transaction has settled and the merchant has received payment.
https://www.investopedia.com/terms/v/void-transaction.asp#:~:text=Void%20transactions%20are%20different%20from%20refunds.,the%20merchant%20has%20received%20payment.
“Great platform for both buying and seller. Some of the pros:
- Flexibility / No Restrictions
- Can sell directly or through middleman
- Fantastic support when they directly communicate with you
- Safeguards both buyers and sellers through middleman
- Some of the moderators are really good at what they do
- They keep improving and upgrading their site
- Buyer protection really works
- Never had any issues ever receiving money here
- Easy to find new buyers / good tools Some of the cons:
- Need more automation
- Improve speed
Overall fantastic site. Just be patient. This is based on experience using them as both a buyer and seller.”
“Helped out with a payment
Although the sellers can be bad the playerup mods have helped me out settle my order. I had a problem with an order as a buyer and playerup mods helped me settle it which I'm grateful for. I got the refund and they punished the seller as well so I appreciate what they did for me.”
“Absolute scam site.
PlayerUp is a scam. I transferred my money to them 18 days ago.
They were meant to open a 3 way conversation with myself and the seller, but have failed to do so, despite numerous attempts to contact them via support tickets and even telegram support. They've done a runner with my money and I'm having to go down the arduous process of chargeback with my bank.
Please don't do it. They'll scam you and do a runner with your cash.”
Contact Live Chat support and we'll assist at resolving your issue:
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