“I sold my item 22 december 2023
Via their middleman service
Since then Playerup has still not paid me ,
First they claimed paypall was not working
So when i gave my secondary payment method they told me it would get sorted within the next payout shedule !
We are now 22 April thats 4 months and still nothing.
Im still in good contact with the buyer
We tried cancelling the order to get it sorted without middleman but then they come with promises again and again and after that they ignore you all together again
We (me and the buyer) have filled in multiple reports to get this sorted but its again radio silence for over a month
Transaction ID:
9036134903
Very dissapointed in myself for getting tricked in a scam”
Contact Live Chat
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vip@playerup.com
“Encouraged by great reviews, I decided to use the PlayerUp services. Unfortunately, it turned out to be a scam. I used their MIDDLEMAN service for the transaction, and the money was reportedly sent to him. I initiated the payment on January 19, and as of April 13 I have not received the money. The website states that it could take up to 144 hours (6 days), but it's almost 3 months now. I tried writing to the Middleman, but after very long time he replied. Unfortunately they were just ignoring me. After over two months they said they have problems with PayPal and I should use different cashout methods. Almost two weeks ago I gave them the alternate method and still didn't receive the money. Avoid this site by any cost. It's just a scam”
Contact our live chat team and they will assist you further.
===================================================
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vip@playerup.com
“I sold an account at 2/28/24.
After some reminders from the buyer and me I got a confirmation at 3/12/24.
"Your transaction is now officially complete. Your payment has been successfully scheduled to be sent and it will appear in your Account within an estimated 1-96 hours. "
Today 4/8/24? Still no payment.
This plattform is an absolutely desaster.”
You have issues with your transaction, that's why. Please contact live chat immediately to fix this:
===================================================
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vip@playerup.com
“Perfect for a buyer but on the other hand of a seller horrendous.
You’ll trade over your account and lose ownership to wait up to one entire week for middleman to even get involved and complete your transaction, and then be provided a time scale of 1-96 hours to receive payment, so far I’m on day 5 and still nothing in my account…
Horrendous for a seller”
Resolved - You Need To Resolve Your Buyers Issue, You Sold A Banned Account
1. Your payout was supposed to go out Tuesday
2. The buyer reported login problems with your account on Monday.
3. Those problem still remain. We have reopened your 3 way conversation ticket with your buyer so you can resolve this issue. Once that is resolved, your payout will resume.
===================================================
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vip@playerup.com
“I payed for a TikTok account over 2 weeks ago but havent Revieved login details?!?
And no one is responding to any of My tickets. Please help!!
i’ve lost $36 dollars on the payment”
Contact Live Chat so our team can resolve this for you.
===================================================
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vip@playerup.com
“Sold an account in august 2022 and still can't cashout from their platform. The cashout is on pending since then, can't contact with the support and that's it.
Order id is 7321287858”
Contact Live Chat so our team can resolve this for you.
===================================================
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vip@playerup.com
“Awful experience with the website and its support, have my money stuck on the website since like 2021 and after like a couple of years I just straight up had to give up.
Tried reaching out to their support on multiple platforms and still no answer, its just sad.”
Resolved - You Need To Contact Nuvei
https://www.trustpilot.com/review/www.nuvei.com
42595229341
922203516
Those are your order numbers. Nuvei is the one holding onto your funds, not us. We explained this to you in December 2022, then you vanished to only re-appear in February 2024 blaming us again.
Contact Nuvei, ask them when they are going to release your funds for those orders and see if they can assist you further with this. If you need any indirect help from us, message us here.
===================================================
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“This site scams the seller, I tried to sell an account at the end of 2022 and im coming back to this now because its been long enough and i figured something would have changed but no. I now assume the person 'buying' my account was someone within PlayerUp and i will not ever see those funds, The payment was and still is stuck on 'Pending: Payment ETA 24-144 Hours' so that's nice.
I see they tend to ask for order numbers to verify stuff so here: 7707497876”
Status - Resolved
This is now resolved I believe. If you have any further issues, contact our live chat:
=========================================
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“I started on this site almost 2 months ago, during that period I made a sale of a gaming account, the buyer was satisfied so the operation was completed, however, the payment in the form of credits was not made until almost 3 weeks later , and this because I was insisting to them for a long time with multiple tickets and for their support on Telegram. Later I tried to withdraw these same credits to my associated PayPal account, they discounted the credits almost immediately and charged a commission, and the ticket was pending payment to PayPal, 1 month has passed and the payment has still not been received in the Account, although I have opened some support tickets, but all of them always remain unanswered, due to this experience I would recommend being very careful with this page if you are a seller.”
Use Live Chat If You Need Assistance
These issues are easily solvable but we don't provide support on Sitejabber. Please use our support channels so we can assist you further.
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“If you want to receive a refund on this site, don't bother. You will have better chances of winning the lottery than getting a refund. They do not respond to your ticket at all...
There are better P2P platforms out there.
EDIT 1: Hi, so I am revising this review. Of course they reply to tickets really fast when you post a review like this. They sent me an email saying this "Thank you for your review, would you mind revising it or changing your rating now your issue has been dealt with." asking me to revise it (so here I am revising it, but not in a way they woud like haha).
In the ticket they said they do not require IDs, and they also said, and I quote - "Happy to help speed up your cancellation but why did you post on playerup.com, didn't contact our chat/open another ticket?
Can you let us know once that is closed on playerup.com so I can get this cancellation expedited for you now?", I guess they can't explicitly say reviews.io so instead they are saying playerup.com, but they want me to change or remove this review in order for them to "expedit my cancellation".
I will eat up the loss since it's only 2 dollars, but people please be aware not to use this platform, read the other reviews where people had much worse experiences for far greater amounts. As I said there are other great P2P platforms out there.
Schreenshots attached.”
RESOLVED - We Void Charges, We Don't Refund Charges
We don't refund charges, we void them. Your charge was automatically voided the moment you requested it cancelled. You can learn more about this process below:
Void transactions are different from refunds. With void transactions, the transaction is stopped before any money is transferred from the customer's account to the merchant's. Refunds, however, are issued after a transaction has settled and the merchant has received payment.
https://www.investopedia.com/terms/v/void-transaction.asp#:~:text=Void%20transactions%20are%20different%20from%20refunds.,the%20merchant%20has%20received%20payment.
RESOLVED - We Void Charges, We Don't Refund Charges
We don't refund charges, we void them. Your charge was automatically voided the moment you requested it cancelled. You can learn more about this process below:
Void transactions are different from refunds. With void transactions, the transaction is stopped before any money is transferred from the customer's account to the merchant's. Refunds, however, are issued after a transaction has settled and the merchant has received payment.
https://www.investopedia.com/terms/v/void-transaction.asp#:~:text=Void%20transactions%20are%20different%20from%20refunds.,the%20merchant%20has%20received%20payment.
“Absolute scam site.
PlayerUp is a scam. I transferred my money to them 18 days ago.
They were meant to open a 3 way conversation with myself and the seller, but have failed to do so, despite numerous attempts to contact them via support tickets and even telegram support. They've done a runner with my money and I'm having to go down the arduous process of chargeback with my bank.
Please don't do it. They'll scam you and do a runner with your cash.”
Contact Live Chat support and we'll assist at resolving your issue:
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“i still haven't recieved my money back i got money in form of credits in the website but i want to cash out and they said they gonna cash out in 1 to 92 hours but didnt asked for my info or anything MM Wallet Cashout Middleman Wallet Balance my username is ion”
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“Their middleman service is not credible. I tested their site and I got tricked. I found many issues on them on the internet with solid evidence that they are here to trick people and steal their money. They seem extremely credible at first, but when they get hold of your money the fun part will begin.
Also do not trust the good reviews from here because they seem fake. They create an email address and a fake Instagram account and take from their own database the proof they need in order to trick the review sites. This is a common practice.
I urge you to do your own research on the internet (youtube, different forums like Reddit, other review sites, etc). Take all the good reviews with a grain of salt because it seems that they put much efforts into building fake marketing materials (like fake reviews or no-name influencers who are talking about how well they worked with PlayerUp, but they never show you evidence of an actual exchange of goods between real users, just some screenshots on PlayerUp platform where it is stated that someone needs to receive a certain amount of money, but no bank statements are shown or clear evidence 0).
They will scream that what I am saying is fake, but this is another way to cover up the nasty things they do with their site.
It is best for you to check other sources also and you will see that a lot of people were tricked by them and lost their money.”
Conclusion - This Person Has Never Done Business on PlayerUp
You provided a fake order number, fake details and it's clear you have never actually done business on PlayerUp.
1. PlayerUp has never paid any influencers to market us.
2. You never did any business on PlayerUp and it's clear based on how you described your transaction that you don't understand the process.
3. We create a fake email address and Instagram Account? What does this even mean?
4. Why would we or anyone show their bank statements? This makes no sense. No company divulges their bank statements to customers and we don't require bank statements from anyone.
5. You keep saying everything is fake yet can't provide any actual evidence supporting it.
The reality here is we've been running PlayerUp since 2014. If you actually were a customer and had issues needing to be resolved, you could just message our support. Instead you come on here pretending to be a customer with no actual evidence or screenshots to backup anything you just said.
==============================================
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Go to this link above and click on the live chat bar located on the bottom right of the page. If you're unable to view the live chat then that maybe due to that you're using a mobile device that is blocking it. Please switch to a desktop/laptop and then you'll be able to see the live chat customer support option.
“This is my first time using player up and my experience has just been totally horrific. I have recently sold an account on player up and I am currently awaiting payment from them from a cash out that's been pending for 20 days. They state is should not take longer that 94 hours. I have reached out to them on telegram and the only response I got was "one moment please" and that was 4 days ago. I feel like they scammed me at this point and I will not get paid.”
“They never pay you. I used them and unfortunately I did not read on internet before using them. I have a pending issue since couple of months now and they totally ignore me. I think the Review Sites should take their site down because it is clear that they use them to trick people because there are too many good reviews wich seems to sound fake.
I won't share my transaction number because I understand that they will put on hold my payout.”
Status - This Isn't A Genuine Customer
1. Your order number is fake
2. Your email is fake
3. Your information you provided is fake.
If you have a legit issue that needs to be resolved, we will fix it. However it's clear you're making up stuff here and never actually did business on PlayerUp.
“They are very professional at stealing from you!
Simply i search on Google to buy cp for call of duty mobile and i found this site i made an order nd no one respond, just pending for ever
The funny thing is they tell you this a thread or this is high risk or this is safe on orders you want to buy, so they pushing you to think the risk will be from seller you choose to deal with not from them, if you choose a good seller then it's totally safe,
This is how they keep suspicion away!”
Status - Resolved
1. You haven't even been charged for this transaction yet so how did we "steal" from you.
2. How come you opted to post here? You could have reached out to our support if you had issues or concerns. We have many chats for example you could have used but opted to use none of them:
====================================================
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“For nearly a year, I've awaited payment without any communication from the site. Despite reaching out through their Reddit help forum, Telegram, and Facebook Messenger, the responses cited a payment method delay and requested an alternative payment, which I promptly provided four months ago—yet, I still await a resolution. This site has not disbursed funds to me and numerous others.
Its been almost 1 year and haven't been paid yet”
Status - Resolved
This should now be sorted. Please contact us on telegram live chat if you have any questions.
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“https://www.playerup.com/conversations/middleman-wallet-balance-cashout-pending.2638379/
Đã hơn 1 năm trôi qua .
Họ vẫn cố né tránh và phớt lờ tôi.
Họ cố gắng biện minh khi bạn đánh giá họ trên 1 wed nào đó”
Status - Resolved
This should now be sorted. Please contact us on telegram live chat if you have any questions.
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