“I recently had a terrible experience with the customer support team of PlayerUp. Despite submitting multiple support tickets, I never received any response from their support team.
It was incredibly frustrating to not receive any acknowledgement or resolution for my issue. It seemed like their support team was either too busy or simply didn't care about their customers.
It's truly disappointing when a website like PlayerUp claims to provide customer support but fails so miserably in delivering on that promise.
I would strongly advise anyone considering using PlayerUp to think twice before doing so. If you encounter any issues or need help, don't count on their support team to be there for you. You'll be left high and dry, just like I was. Save yourself the headache and find a more reliable website to do business with.”
“As a customer it's fairly safe but as a seller they refuse to pay you and don't reply to any messages on support... countless things online about people not being paid for months if at all. Do not use this website to sell accounts.”
“Absolute trash website. Literally broken in every aspect except taking your money.
Did you know you have to provide real personal ID document to buy a $10 game account?.. Hilarious. Avoid this like the plague, most frustrating experience and waste of time. There is no support.”
“AI Generated Response. Absolute scammy site. Haven't received my refund in over a month. Would give a zero if I could. DON'T listen to these fake 4-5 star reviews.”
“Tried to buy an account on here, but did not get anything. Did not get my money back but i got these useless 'player up credits'. They don't respond to any of my credit withdraw requests. Don't buy or sell here!”
“Sold my account 2/6/21, no payment, no response from Support team, no response from the live chat. Nothing. FOR TWO WHOLE YEARS. 50$ is nothing big, don't get me wrong. This is just a little something to keep you safe from this scam. Order number is *******, PlayerUp Team, you can prove me wrong anytime.I will be waiting.
Update 01/25/23: got a reply, they are VERY stingy with the reviews about them. Now they won't proceed with my payment until everything is deleted. I'll update this later, we'll see how it goes.
Update 01/27/23: Yeah, don't. If you leave any negative review, they will just cancel your transaction. Just like that. The answer that I got for my review here and not deleting it:
"Since we can't come to an agreement then we will go forward with the termination of this order. Please recall the account you sent to the buyer and this cashout now is cancelled."
So, in other words, go find the guy that bought it from you two years ago and take it from him. We don't care.”
“The website is a scam, i've been trying to get my cashout for a few months now with no response, and when they do respond they tell you the same thing, we will solve this issue today for you or they tell you send us the cashout links and never respond again”
“As a PREMIUM Seller, this is the worst site for SELLER and also worst customer service/orders i had ever experience through out different websites.
I had been a Premium seller on this site for over a year already with 400+ positive reviews and completed orders,Which i definitely have the rights to speak about their middleman service.
First their middleman service is the WORST,Why?
They takes time to verify the transaction when the buyer paid your listing and after that they will create the order with the buyer,seller and the middleman which they calls it '3Way conversation ticket'
Alright here comes the problem,As A seller i do sell on multiple sites,When my order got sold on other sites and i took my listing down from playerup,But someone bought the listing before the listing was taken down and was in the 'verification' process which is handled by their team,This process takes up to 3 days -3 weeks Maximum.So yeah when the order is already sold on other website earlier,I delivered the order on another website and after 3-days/longer,an order pops out from playerup which is the order that i already sold on the other site after A really Long time that i mentioned above,Since i only got one account for the specific order,My only choice is cancel the order correct?That is my only choice and the option.
So they warned me about that canceling too much because of their slow middleman verification process and warned me that i violated their Terms Of Services,But i do not at all.
So the claim for them is that i violated their Terms of service but meanwhile that is the only option i have,As a legit seller i wouldnt deliver something that is unavailable to a customer correct?
So their reason for suspending me from the site is that i exploit their middleman listing because of those cancelations.
Second,They Middleman sucks and never goes into a dispute to solve the dispute,I had an order in 2020 May Which is Not Even Solved On the date i write this review,Which is over 1 year and 2 months,They holded both of sellers and buyers money/payout for 1 year+,Middleman only went into the ticket ONCE after the dispute is opened (Dispute is opened in May),They came into the ticket and wrote 'So whats the solution here?' And never came into the ticket again,All my messages to the ticket is shown as 'This message is hidden to other visitors (Buyer) and can only be seen by middleman'.
How Sketchy is this?
Also,I requested my payout at 2021 January,Which that they claims their payment processor is having problem since Jan 28 2021 and couldnt Payout To the sellers,Alright Till July 13,I still do not receive my payout from LAST Year.
What i can tell is - Slow Orders opens
-Worst customer service you will ever get
-Longest payout time for sellers
-Worst Middleman team you will ever experience
-No replies from the customer support at all even I do have a 'Premium' Playerup Middleman discord,But it is useless as they never replies to your messages.
-Not automated System and takes a super long time for all the orders to starts and closes.
-Unfair 'reasons' that they suspends me because basiclly i cancel the order that i do not have any stocks with even the LISTING is ALREADY taken down.
-Worst server,Almost most of the time the servers are down.this is happening on everyone including other sellers which told me the same thing that they experienced.
-Tons of scammers on the site
-'Bumping' Listing which causes alot of unfair in the listing for new sellers,You can bump your threads unlimited per day.For some hot categories your listing will never be on the first page.
While all the statements above i do have STRONG Proves and all the screenshots,i would just avoid this site completely as they still holds my payment after suspending me from their sites.
From all the sites i uses to sell,This is the worst site from my personal experience.
UPDATES FROM 1/7/2023 - PAYOUTS From 2021 Are still not processed at all,Claimed that it was in 'Expedite' But its been 1 year+ that all the cashout stucks on their hand.”
“Fake site, it has been over 3 months since i sold my minecraft account, (17th of september 2022) its the 2nd of januari 2023 now. Ive logged in literally every single day but they just wont respond to me. After about 3 months of not hearing anything back from them they told me "Sorry for the wait. I have added this payout to the expedited queue." (message was send on 12/26/22) Which absolutely baffled me. I gave away ownership of the account over 3 MONTHS ago and just NOW they are adding me to the so called queue? Even though ive asked 20+ times why they aren't responding and why they still haven't given me my money. The buyer of the account has send full proof that they have completed the payment and that playerup has the money I should have. Terrible service. I have also tried to get in contact with them via live support chat. It said i was 2nd in queue and it should take roughly 19 minutes. I waited 7 HOURS and it still said i was 2nd in queue. This is a scam website and i do not recommend it to anyone, please use a different site. I have also seen instances of people giving a bad review and then playerup responds that they have fixed the problem but still didnt give the money but instead deleted their account. If you have any questions add me on discord its DaRealValentino#5724”
“they took my money and didnt deliver contacted them and bassicly i got no help (update they ask to update the review since they helped me they have me the money in credits so I made a ticket to use the credits since that’s the only way to use them, the ticket has been open for over 2 weeks now still no reply) big scam don’t use this website they don’t help you and they steel your money”
This issue was already resolved.
If you need customer service assistance offsite, use these contacts:
FACEBOOK CHAT SUPPORT
https://m.me/playerupcom
TELEGRAM INTEGRATED CHAT SUPPORT
https://t.me/playerupcom
DISCORD INTEGRATED CHAT SUPPORT
Message Us
“50 days ago I sent log info to buyer in PlayerUp. Buyer confirmed he receive it and now i'm waiting my payment. 1 week. 2 week. 3 week. After 24 days waiting and middleman ignore I wrote my first review.
And PlayerUp reacted. They said they have no BTC for payment, but they can send me LTC. And ask me to close my review. I don't looking for conflict, I send my LTC address and delete my review.
But after I do it – they ignore me again. Several messages in that two days and no one next two weeks.
I wrote second review. And PlayerUp remember me again. They promise to send my payment in 1 day after I delete my review. I give them second chance and delete my review.
Do I get my money? No, of course. PlayerUp ignore me again.
This is my third and final review. I'm sure, PlayerUp will contact me and write – they are ready to send my money after I delete my review. But they never will do it. I have no more hope and illusion. PlayerUp is scam – they take money from buyer, but don't send it to seller.”
“Avoid this site , I sold a game account and the buyer got the account and 1st the payment process they said would take 1-7 days for verification took more than a month. after that the withdrawal process they said would only take 1-96 hours. that was in october 3.. It's f december 20 now in time of writing this. and not a single cent was sent. DO NOT TRUST THIS SITE SPECIALLY THEIR MIDDLEMAN SERVICE. also no customer support for middleman whatsoever. tried their facebook, discord and even telegram, no one will talk to you.”
Go To Live Chat
All you need to do is go to live chat, inform them of this issue and then they'll resolve it. Live Chat is available for all members.
====================================================
TECHNICAL CHAT SUPPORT (RECOMMENDED)
https://www.playerup.com/accounts/guides/
https://lc.chat/now/1642261/0
SALES CHAT (SALES ONLY)
https://www.playerup.com/middleman/?page_id=5&form=cart
FACEBOOK CHAT SUPPORT
https://m.me/playerupcom
TELEGRAM INTEGRATED CHAT SUPPORT
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DISCORD INTEGRATED CHAT SUPPORT
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Go to this link above and click on the live chat bar located on the bottom right of the page. If you're unable to view the live chat then that maybe due to that you're using a mobile device that is blocking it. Please switch to a desktop/laptop and then you'll be able to see the live chat customer support option.
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OPEN AN URGENT TICKET
http://www.playerup.com/conversations/add?to=Middleman&title=Super%20Urgent%20-%20Delayed%20Transaction
If Live Chat is offline, open an urgent ticket using the link above and request us to fix/expedite/resolve any issues you've outstanding.
====================================================
Please note this isn't PlayerUp Support. If you have problems with a transaction, seller or anything you should open an urgent ticket or contact live chat support. Please note we're currently experiencing extreme delays on transactions and if you need your orders/issues expedited, please alert us so we can resolve this for you immediately.
Status - Resolved
1. Do you have any evidence to back up anything you just said? Obviously not.
2. You can contact actual live chat team if you need assistance with your transaction using the chat links below as I only see 1 payment you have due and that was completed back in March.
FACEBOOK CHAT SUPPORT
https://m.me/playerupcom
TELEGRAM INTEGRATED CHAT SUPPORT
https://t.me/playerupcom
DISCORD INTEGRATED CHAT SUPPORT
Message Us Onsite For Our Contact Link
“I sold a game through PLAYERUP, in april 2021, and they still have not send me my money. and they do not reply to my messages. Such a big fraud on their behalf.”
“J'ai plus de 6000€ en attente sur leur site, ils n'exécutent jamais les paiements. Ça va faire deux ans qu'ils me font tourner en rond en me faisant du chantage, si je ne supprime pas mes avis trustpilot ils refusent de m'aider, et même lorsque je le fais ils ne m'aident pas. Ils m'ont également bloqué l'accès à playerup.com avec mon argent...
D'ailleurs Trustpilot est censuré sur leur site.
C'est des voleur, des escrocs, à fuir. Ils ne porteront pas plainte pour diffamation car ils m'ont réellement volé des milliers d'euros.”
“This page is a joke. I wanted to sell my account. I found someone interested. The person made a payment. And then everything took forever. Months (!!!) are needed for every process step. All manual steps. No support by playerup. Payment was done by buyer. I cannot receeive it. Nothing works. Disaster that page. Don´t use. Never again”
“I did a transaction and finally the seller did not have the account it took 2 day to be able to cancel the transaction and now i did not even get contact to be reimbursed and it make 5 day and i still don't have any communication what do ever poor poor customer service i do not recommend using that site
Update:
I finally have an answer from playerup but they decide the way to go whit customer is to bully them as show on the picture of my conversation whit them basically they tell me that ifi fix my review here they will help me so i say No to that it not ok i was trusting you just give me money and you will not have had re
Update 2 : ok i just apologise to playerup as they did not take the money in my account as the order was cancelled before they took the money as the money was on hold. My bank hold the money right now and beacause it Easter it take longer for them to put the money back into my account.
I will change my ratings a bit as they don't have to be blamed at all for my money problem, but what i deplore is to have an answer from them i had to come in this site and put a bad review. I ad to go all week whit stress to wonder what happen whit my money. I wish someone when i flag that i need help someone will of talk to me and tell me what happen. I wish them to be more oriented to answer customer because it really stressing not knowing what happen. Again sorry to player up but still mad. I will not use this site again and i do not recommend this as it difficult to have answer if your order go wrong.”
