“the installation went well, with very professional electricians. we had a power cut after the battery was installed, but found only one backup circuit, which our fridge is on. unfortunately we can't find any extra power sockets on the same circuit, so can't plug anything else in. we did contact plico, whom informed us nothing could be done about it unless we pay extra
I wish the backup circuit was better investigated during the installation process.
Our batter has been working fine.”
Hi Neil we appreciate you leaving a review and providing your feedback. We're happy to hear about your installation experience and that your battery is working well. Our blackout protection is designed to provide backup for the essentials in your home, usually connected to one or two circuits with low loads. The existing wiring in the home, loads and other factors guide what is on this backup. This often results in the fridge being backed up (to avoid food waste during a power outage) and sometimes an additional lighting circuit. While it's not designed to run high energy-use appliances, it should allow you the freedom to plug in your essential appliances. Please know that we take your feedback on board for future and would be happy to assist you with any further electrical work. Regards, The Plico Team
“In a nutshell: great to be part of this vvp community and feel we are part of a solution.
You guys are really listening. At some point we weren't getting SMS anymore which made it hard for us to plan around vvp events (turn on airconditioning before vvp start time; plan to go out for dinner at night etc) but you turned it around and we're getting the notification again.
Why I didn't give a perfect score is because I am still not sure how the compensation is going to work. Particularly when members have paid for the system upfront. Also I would imagine that the size of system should be a factor for compensation. It would be good to also understand better how much flex was provided (I understand 2mw? - seems low for 2000members) and what the market prices were for the events.”
“Love the panels and battery. Nice to reduce our power bill.
The app is a bit hard to understand. Contacted Plico for help with this. Still not understandable.”
Thanks for your review, Michael. Great to hear you are enjoying the benefits of your solar + battery system. We will reach out to assist you navigate the energy monitoring app and we are also in the process of developing more resources to support our members in this area.
“Great company, great product, the only that has let them down was the extended response time or at times not getting any reply with system issues. Saying that, things have improved of late, worthy of a future 5 star assessment.”
Thanks for your review, Robert! And thank you for your feedback. We are always working to improve our processes and services to members and appreciate your patience here.
