Plusnet Reviews

1.3 Rating 397 Reviews

7 %

of reviewers recommend Plusnet

Company Reviews

Questions

Metrics

1.3

Based on 397 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 15%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

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How quickly does Plusnet resolve customer queries?

Helpful Report

(1 day ago)

Greater than 51% of reviewers feedback is Plusnet takes over a week to resolve customer queries.

Helpful Report

(1 day ago)

70.45%

Industry Average

“ I have just finished upgrading my mobile phone package with Plusnet including obtaining a new sim for my new iphone and I must say the service was excellent and the customer service lady I dealt with was very knowledgeable and a pleasure to talk to. Well done Plusnet! ”

- Kathlene Howarth

“ I was able to switch my contract with no hassle and their customer service staff was very helpful to guide me through and helped me with keeping my original number. ”

- Anonymous

“ However, the prices are forever increasing but the service doesn't get better. ”

- Neffy

Plusnet Reviews

Customer Service - Good