PMT House of Rock Reviews

Name: PMT House of Rock
Rating: 2.06

2.1 Rating 34 Reviews

24 %

of reviewers recommend PMT House of Rock

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2.1

Based on 34 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Live Chat, Telephone

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PMT House of Rock 1 star review on 27th October 2022

Anonymous

PMT House of Rock 1 star review on 9th December 2021

Craig Simmons

Anonymous

Anonymous // 01/01/2019

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“Called up the Cardiff store to ask for a list of all the left handed guitars in stock, staff member refused to do that because 'they're dotted around the shop randomly' (at 12pm on a rainy Tuesday this struck me as nothing short of lazy). I expressed my disappointment at this because LH guitars are hard enough to come by and I'm looking for a step up in quality and the staff member then suggested that I should switch to a right handed guitar and just give up on being left handed if that was the case. Having played for 20+ years left handed I was taken aback by this ridiculous suggestion and couldn't believe that a supposedly trained staff member of a music shop would actually say something like this and not be joking. Suffice to say I won't be shopping with PMT again after that, which is immensely sad as its one of the last surviving music shops in Cardiff but from what I've seen from other bad reviews negative interactions with uninterested and incompetent staff seems commonplace. A real shame!”

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Posted 4 months ago

“Visited Cardiff PMT yesterday, went to have a general look around and look at a potential new guitar purchase. I came away very disappointed and felt ignored from the moment l entered. The staff were more interested in talking amongst themselves than acknowledging customers. Shame really as this type of experience only pushes people to purchase their instruments online and from other stores.”

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Posted 7 months ago

“03/01/2024”

Helpful Report

Posted 9 months ago

“Purchased a Blackstar core v4 10 watt practice amp and traded some gear in to cover the cost. Never been to to the Manchester PMT store before as I live 25 miles away and at 79 years of age I'm not keen on the M62/M60 part of the drive but so glad I made the trip.Purchased a Uke for the Grandson at the visit. Both to the amp and uke are superb and the guys I delt with could not have more helpful. I am aware of some negative reviews on here but I can only speak as I find, THE WHOLE EXPERIENCE WAS EXCELLENT. Thanks guys, I may be back for that Fender player strat one day soon.”

Helpful Report

Posted 9 months ago

“Stay clear of this company. It states a 14 day refund. They wouldn’t refund for headphones”

Helpful Report

Posted 1 year ago

“If I could give a negative number of 'stars' I would. Sold me almost £4000 of equipment which could not ne delivered on time. Assured me that only one item was unable to be delivered and offered a part refund. Then they called to say the full 4k had accidentally been refunded and could I pay for the items again. I did this. The amount was debited instantly and the refund takes 30 days. I'm now 8k lighter and still have no equipment as it turns out that it couldn't be delivered on time. I asked for a refund for the other 4k and I apparently have to wait! Worst customer services ever. I'm so angry!”

Helpful Report

Posted 2 years ago

“I would be careful with this company. Ordered a new guitar online and they posted an ex display in the wrong box with used batteries and strings. Their customer services couldn’t care less.”

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Posted 2 years ago

“Boss RT20 pedal from their eBay store described as: "in great condition, with some surface wear, includes original packaging". The pedal arrived in bubble wrap, with a hole drilled in the base and screws missing, it's obviously been messed around with. bought on 14 October, its now 27th October, I have no refund and have been really messed about and inconvenienced by PMT”

Helpful Report

Posted 2 years ago

“Bought a brand new electric guitar and it was out of stock, I only found out because I called for another thing. I exchanged it, with a more expensive colour and it arrived chipped, a little dirty, clearly used. The band label on the wood was also faded away. They kept saying that the guitar was new, I asked for an exchange but the customer service could not guarantee that future item would be brand new. I got a refund in the end but pretty gutted. I used another online guitar shop, happy days!”

Helpful Report

Posted 2 years ago

“Ordered a B stock Nord electro 6d so I… Ordered a B stock Nord electro 6d so I expected maybe No box/instructions or even light cosmetic damage, But when it arrived the chassis was actually bent on the front rail leading to the very back chassis and a key was broke and side cheek damage. After a argumentative telephone call I gave up and Pmt gave me £50 cash back, Totally unacceptable but you live and learn. Never again. And this is the second issue I have had with delivery and Pmt in the last 6 month”

Helpful Report

Posted 3 years ago

“I had nothing but the worst experience with this store. I ordered a guitar for next day delivery, it arrived the week after, and it was damaged by the courier. Collection for replacement was a nightmare and took ages. I only got the replacement guitar after waiting for a long time. And the replacement item was okay but looks like an old stock as it was very dusty. Customer service were unapologetic and seem to not care at all. Will not do business with them ever again”

Helpful Report

Posted 3 years ago

“Sent used guitar as new it was also faulty and missing part and sore no problem with this stay well away”

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Posted 3 years ago

“Ordered the guitar, I was waiting for it a month and it came chipped . Still ignoring me and not responding.”

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Posted 4 years ago

“I have been in today at Northampton the staff where fantastic really helpful and knowledgeable. This has been the same every time I have been there.”

Helpful Report

Posted 4 years ago

“I’ve been shopping at Pmt since they opened 30 years ago, great guys and a fantastic service.. I give them a 5 star rating...”

Helpful Report

Posted 4 years ago

“Goods ordered after seeing them in stock online. Email confirmation received. No goods after 5 days. Called customer service. Received a email to say they had been out of stock and the website was wrong. They have refunded me, so i now have to wait for my money to return. Nice one PMT. Sort this out, how many other people suffer the same when they dont have the goods in stock. What a complete shower you are.”

Helpful Report

Posted 4 years ago

“Terrible customer service regarding a return. Ignored emails, misinformation when finally contacted then followed by more ignored emails. Really bad.”

Helpful Report

Posted 4 years ago

“Shocking. Ordered a Pioneer controller 10 days ago. Chased it at the end of last week to be told it was on back order. Called them yesterday to find out where it was, only to be told someone would call me back. They didn't. Called again today only to be told they have an issue with Pioneer and don't know when they will be getting it. Item should not be advertised on the website if you can't get it. Yet you've taken my money.”

Helpful Report

Posted 4 years ago

“Shocking!! Ordered a Pioneer controller 10 days ago. Kept checking website to see update of the order, all it said was in progress... I then rang at the end of the week to get an update only to be told that it was on back order. Rang yesterday was told someone would call me, surprise surprise, they didn't. Called them today and have been told there's a problem with Pioneer and no one has got these items anywhere and they don't have an eta for it? Feel totally fobbed off.. Will not use again.”

Helpful Report

Posted 4 years ago

“Absolutely shocking company. Purchased Epiphone guitar which had accessories missing. I have contacted them 5 times, no explanation received. I suspect that they sell sub-standard products, and ex-demo stuff. After-sales service in non existent. Be warned, stay away from this company!”

Helpful Report

Posted 4 years ago

PMT House of Rock is rated 2.1 based on 34 reviews