PMT House of Rock Reviews

Name: PMT House of Rock
Rating: 2.13

2.1 Rating 32 Reviews

25 %

of reviewers recommend PMT House of Rock

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2.1

Based on 32 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Live Chat, Telephone

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PMT House of Rock 1 star review on 27th October 2022

Anonymous

PMT House of Rock 1 star review on 9th December 2021

Craig Simmons

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“03/01/2024”

Helpful Report

Posted 1 month ago

“Purchased a Blackstar core v4 10 watt practice amp and traded some gear in to cover the cost. Never been to to the Manchester PMT store before as I live 25 miles away and at 79 years of age I'm not keen on the M62/M60 part of the drive but so glad I made the trip.Purchased a Uke for the Grandson at the visit. Both to the amp and uke are superb and the guys I delt with could not have more helpful. I am aware of some negative reviews on here but I can only speak as I find, THE WHOLE EXPERIENCE WAS EXCELLENT. Thanks guys, I may be back for that Fender player strat one day soon.”

Helpful Report

Posted 2 months ago

“I have been in today at Northampton the staff where fantastic really helpful and knowledgeable. This has been the same every time I have been there.”

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Posted 3 years ago

“I’ve been shopping at Pmt since they opened 30 years ago, great guys and a fantastic service.. I give them a 5 star rating...”

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Posted 3 years ago

“Decided after many years to purchase myself an american fender strat and a modulation amp. was shown many amps and they were more than happy to help me with my purchases. Ordered a set of ssl1 vintage pickups and they even installed them for free the same week. VERY good service and happy to come back to the shop. The guys in there are incredibly helpful and knowledgeable”

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Posted 4 years ago

“Very helpful and knowledgeable sales assistants were able to advise my son on a selection of guitars he might like to choose from as well as amps and accessories. We were able to try numerous guitars. When the guitar we wanted wasn't in stock in this particular shop, they were able to get one sent within a few days and telephoned to say when it had arrived for collection. Will definitely use again.”

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Posted 6 years ago

“Great staff, helpful, when I bought multiple items the gave me money off, definite place to go to buy Music gear.”

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Posted 6 years ago

“Excellent selection of musical equipment, well laid out, knowledgeable and friendly staff, good after sales service. Highly recommended.”

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Posted 6 years ago

“Ordered a guitar asa present for someone else, website said "next day delivery if ordered before 3pm. Ordered around midday but received no notification of despatch and no guitar, rang to query as payment had been taken only to be told the order had gone unnoticed and it would be sent out on a Saturday delivery at no extra cost, that seemed reasonable but the item did not arrive an Saturday, it did arrive on Sunday however. Not a very professional result from this company and if I had read other reviews of their service I would not have expected much better.”

Helpful Report

Posted 6 years ago

“I would be careful with this company. Ordered a new guitar online and they posted an ex display in the wrong box with used batteries and strings. Their customer services couldn’t care less.”

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Posted 1 year ago

“Poor customer services and communication after item went astray. Got there in the end via my own work to get sorted. Indifferent rrsponse from both PMT and DPD delivery”

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Posted 5 years ago

“Stay clear of this company. It states a 14 day refund. They wouldn’t refund for headphones”

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Posted 1 year ago

“If I could give a negative number of 'stars' I would. Sold me almost £4000 of equipment which could not ne delivered on time. Assured me that only one item was unable to be delivered and offered a part refund. Then they called to say the full 4k had accidentally been refunded and could I pay for the items again. I did this. The amount was debited instantly and the refund takes 30 days. I'm now 8k lighter and still have no equipment as it turns out that it couldn't be delivered on time. I asked for a refund for the other 4k and I apparently have to wait! Worst customer services ever. I'm so angry!”

Helpful Report

Posted 1 year ago

“Boss RT20 pedal from their eBay store described as: "in great condition, with some surface wear, includes original packaging". The pedal arrived in bubble wrap, with a hole drilled in the base and screws missing, it's obviously been messed around with. bought on 14 October, its now 27th October, I have no refund and have been really messed about and inconvenienced by PMT”

Helpful Report

Posted 1 year ago

“Bought a brand new electric guitar and it was out of stock, I only found out because I called for another thing. I exchanged it, with a more expensive colour and it arrived chipped, a little dirty, clearly used. The band label on the wood was also faded away. They kept saying that the guitar was new, I asked for an exchange but the customer service could not guarantee that future item would be brand new. I got a refund in the end but pretty gutted. I used another online guitar shop, happy days!”

Helpful Report

Posted 2 years ago

“Ordered a B stock Nord electro 6d so I… Ordered a B stock Nord electro 6d so I expected maybe No box/instructions or even light cosmetic damage, But when it arrived the chassis was actually bent on the front rail leading to the very back chassis and a key was broke and side cheek damage. After a argumentative telephone call I gave up and Pmt gave me £50 cash back, Totally unacceptable but you live and learn. Never again. And this is the second issue I have had with delivery and Pmt in the last 6 month”

Helpful Report

Posted 2 years ago

“I had nothing but the worst experience with this store. I ordered a guitar for next day delivery, it arrived the week after, and it was damaged by the courier. Collection for replacement was a nightmare and took ages. I only got the replacement guitar after waiting for a long time. And the replacement item was okay but looks like an old stock as it was very dusty. Customer service were unapologetic and seem to not care at all. Will not do business with them ever again”

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Posted 2 years ago

“Sent used guitar as new it was also faulty and missing part and sore no problem with this stay well away”

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Posted 2 years ago

“Ordered the guitar, I was waiting for it a month and it came chipped . Still ignoring me and not responding.”

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Posted 3 years ago

“Goods ordered after seeing them in stock online. Email confirmation received. No goods after 5 days. Called customer service. Received a email to say they had been out of stock and the website was wrong. They have refunded me, so i now have to wait for my money to return. Nice one PMT. Sort this out, how many other people suffer the same when they dont have the goods in stock. What a complete shower you are.”

Helpful Report

Posted 3 years ago

PMT House of Rock is rated 2.1 based on 32 reviews