Pocket Receptionist Reviews

Name: Pocket Receptionist
Rating: 4.80

4.8 Rating 325 Reviews

95 %

of reviewers recommend Pocket Receptionist

4.8

Based on 325 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Pocket Receptionist:

We are Pocket Receptionist.

PR is a call answering service, that makes sure you NEVER MISS A CALL AGAIN
Pocket Receptionist is a subsidiary of Liquid 11. One of the largest privately-owned Telecom providers in the UK. We have been providing Telecom services for over 77,000 Businesses over the past 15 years.

Pocket Receptionist is a professional telephone answering service with Accent -Free receptionists answering your calls in real time.

An award-winning service provider known for its personalised customer approach, where calls are answered in an office-based environment.

We are currently serving customers receiving as little as 30 calls a month and as much as 5000+ calls a month.

Get in touch via Facebook or call us now on 0800 009 6555 and find out why thousands of businesses have chosen Pocket Receptionist.

Pocket Receptionist…Good for Business.

Visit Website

Phone:

0800 009 6555

Email:

info@pocketreceptionist.co.uk

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Pocket Receptionist 1 star review on 1st July 2026

Gabriel Robson

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service and team. We have used PR for several years and had nothing but a positive experience.”

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Posted 4 years ago

Thank you for your kind words :)

Posted 4 years ago

“Friendly and helpful team!”

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Posted 4 years ago

Thank you for your review :)

Posted 4 years ago

“O ly just started no opinion”

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Posted 4 years ago

“Donna and the team managed to turn around the implimentation of our service quickly and efficiently. We have received great service from PR since go live - Thank you”

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Posted 4 years ago

You are welcome James :) thank you for your review.

Posted 4 years ago

“Excellent service”

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Posted 4 years ago

Thank you!

Posted 4 years ago

“The answering service we use when all our other lines are engaged. They take a message on our behalf and then email us to advise of the missed call and the customer query.”

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Posted 4 years ago

Thank you for your review Judy :)

Posted 4 years ago

“Pocket receptionist is a really good company. I have zero complaints. Everything I ask them to do, they do it really well.”

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Posted 4 years ago

“Fantastic, would not be without Pocket Receptionist, I am often asked who is the new member of staff. Money-saving, we no longer need staff to cover others holidays. Free's uptime, when unable to answer the phone, messages check simply via the app. If you don't use this company, there is only one question to ask you................Why?”

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Posted 4 years ago

Nicola, thank you for your lovely review. It made us all smile today!

Posted 4 years ago

“love this service, absolutely brilliant at sorting out the spam and cold calls. All of the people here are always eager to help and extremely polite.”

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Posted 4 years ago

Thank you for your review Hartley :)

Posted 4 years ago

“Everyone on the team is so lovely and efficient. Highly recommend them to any business that is looking for a switchboard.”

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Posted 4 years ago

Thank you for your review :)

Posted 4 years ago

“It was fine until I said I wanted to cancel and it went from a 3-month minimum term contract to a 5-month min term contract. It felt like only because I have industry experience was I able to articulate the problem. They had to listen to the call and I was right. I my view they should have made leaving as easy as joining. Maybe I would have used them again when the cost justified it for my business, unfortunately right now it does not - BUt when it does I will be sure to look for cheaper alternatives based on the farewell.”

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Posted 4 years ago

“Very happy with the service and how helpful staff are to meet the needs of the business, responding to any queries I have immediately. The service as a whole is better than asking our customers to leave a voicemail which has been backed up by our customer reviews, including how polite our receptionist staff are.”

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Posted 4 years ago

Thank you for your lovely review Rochelle :)

Posted 4 years ago

“Very efficient, very friendly and are providing a great service.”

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Posted 5 years ago

Thank you David :)

Posted 4 years ago

“The team are friendly and helpful”

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Posted 5 years ago

Thank you Lucy.

Posted 4 years ago

“In times where business is very mobile and uncertain, one thing is crucial: keep customers connected to you. Pocket Receptionist is like your team goalkeeper, there to intercept your enquiries. An important part of any winning team”

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Posted 5 years ago

Hi Sergio, thank you for this wonderful review. Really made us all smile :)

Posted 5 years ago

“Its been a very good experience over the years. They really lookafter you regardless the size of your business or what services you have taken from them. Constantly getting feedback to improve their service .”

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Posted 5 years ago

Thank you for your review Adeel :)

Posted 5 years ago

“We've been using Pocket Receptionist for a few years now and are very happy with the service they provide. They have got to know our company well and are a great first point of contact for our customers, dealing with general enquiries professionally and easing some of the strain on us, which is very helpful for a small company with high traffic like us. They're a lovely bunch too! I'd definitely recommend giving them a try.”

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Posted 5 years ago

Hi Maxine, thank you for your review, we really enjoy working with you and your team :)

Posted 5 years ago

“Pocket receptionist have been very helpful, especially since our business often operates in low signal areas, meaning we cannot always easily take calls ourselves. We're very happy with the service.”

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Posted 5 years ago

Thank you for your review :)

Posted 5 years ago

“This is an ideal service for any small business that wants to demonstrate a professional first impression when clients or customers call. Have your messages professionally recorded with different departments etc, then have your calls put through to your relative team members or messages sent by either email or text so that you can call your customers back at your convenience. PR are a valuable part of our business.”

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Posted 5 years ago

Thank you for your review, Stephen. We are so pleased you continually find us invaluable to your business.

Posted 5 years ago

“We have been extremely pleased with the service we have received from Pocket Receptionist. Their team are always friendly and helpful which is exactly what we want when clients call us. I would highly recommend Pocket Receptionist for any business looking to outsource their inbound calls.”

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Posted 5 years ago

Thank you for your review Dave :)

Posted 5 years ago

Pocket Receptionist is rated 4.8 based on 325 reviews