Pocket Receptionist Reviews

Name: Pocket Receptionist
Rating: 4.84

4.8 Rating 320 Reviews

96 %

of reviewers recommend Pocket Receptionist

4.8

Based on 320 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Pocket Receptionist:

We are Pocket Receptionist.

PR is a call answering service, that makes sure you NEVER MISS A CALL AGAIN
Pocket Receptionist is a subsidiary of Liquid 11. One of the largest privately-owned Telecom providers in the UK. We have been providing Telecom services for over 77,000 Businesses over the past 15 years.

Pocket Receptionist is a professional telephone answering service with Accent -Free receptionists answering your calls in real time.

An award-winning service provider known for its personalised customer approach, where calls are answered in an office-based environment.

We are currently serving customers receiving as little as 30 calls a month and as much as 5000+ calls a month.

Get in touch via Facebook or call us now on 0800 009 6555 and find out why thousands of businesses have chosen Pocket Receptionist.

Pocket Receptionist…Good for Business.

Visit Website

Phone:

0800 009 6555

Email:

info@pocketreceptionist.co.uk

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

““I’m beyond thankful for the outstanding support I received from the [refunding team/service]. Their commitment to helping people recover lost items is unmatched, and they delivered results quickly and efficiently. Their compassionate and attentive approach made all the difference, and I’ll be spreading the word about their amazing work. Highly recommend their services to anyone who needs assistance—you won’t be disappointed! Reach out to this organization for assistance W-h-a -ts -A-p-p : ‪+54 -9 -3-7-5-1- 4-7‑8-7-4-6‬ Email: 𝐬𝐮𝐩𝐫𝐞𝐦𝐞𝐚𝐬𝐬𝐞𝐭𝐬𝐫𝐞𝐜𝐨𝐯𝐞𝐫𝐲𝟑𝟖𝟏𝟓@𝐠𝐦𝐚𝐢𝐥.𝐜𝐨𝐦”

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Posted 5 months ago

“When I believed my investment was gone forever, Supreme Assets Recovery Team came through with unparalleled expertise and compassion. They listened to my concerns, guided me through each step, and showed relentless determination in pursuing my case. The peace of mind and trust they provided were invaluable, and, incredibly, they helped me recover my lost funds. Their dedication and skill brought me relief I never thought possible. I’m profoundly grateful for their support and highly recommend their services to anyone in need. Contact them for help W-h-a -ts -A-p-p: ‪+54 -9 -3-7-5-1- 4-7‑8-7-4-6‬ Email: 𝐬𝐮𝐩𝐫𝐞𝐦𝐞𝐚𝐬𝐬𝐞𝐭𝐬𝐫𝐞𝐜𝐨𝐯𝐞𝐫𝐲𝟑𝟖𝟏𝟓 At 𝐠𝐦𝐚𝐢𝐥. 𝐜𝐨𝐦”

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Posted 5 months ago

“After falling victim to this online scam, I was at a loss on how to retrieve my stolen funds. I found help by visiting:➡️ email 𝐬𝐮𝐩𝐫𝐞𝐦𝐞𝐚𝐬𝐬𝐞𝐭𝐬𝐫𝐞𝐜𝐨𝐯𝐞𝐫𝐲𝟑𝟖𝟏𝟓@𝐠𝐦𝐚𝐢𝐥.𝐜𝐨𝐦 through a recommendation and decided to give them a try. From the first contact, their team was responsive and thorough. They explained the process clearly and kept me updated at every step. The investigation was detailed and efficient, leading to the successful collections of the stolen funds with them Their professionalism and expertise are truly commendable. WhatsApp: ‪+54 -9 -3-7-5-1- 4-7‑8-7-4-6‬”

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Posted 7 months ago

“Not good refused to send VAT receipts some calls where answered unprofessionally some staff have bad attitude”

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Posted 1 year ago

Good afternoon, Richard, Thank you for taking the time to provide feedback on our services. We take all concerns and complaints seriously. Upon thorough investigation, I have not found any documented complaints regarding the quality of our service. Upon reviewing your account activity, it appears that you had requested access to your invoices, and were directed to your online customer portal for access to all invoices, current and historic. Regarding your account cancellation in December, I see this was initiated due to a slowdown in your business at this time of year and you again requested your invoices, we promptly processed your cancellation request and directed you to the customer portal to access and download all of your invoices. I am sorry to hear you feel some of our staff members have a poor attitude. We uphold the highest standards of professionalism and do not condone any unprofessional behavior among our team. While I have not found any instances of such conduct but please feel free to reach out with any additional information as soon as possible and I will investigate further. Kind regards, Natalie

Posted 1 year ago

“Unprofessional & overcharge Over the past few months our company has used Pocket Receptionists call answering service. There have been multiple times where our calls have been handled very poorly by their representatives or not answered at all, even though we have paid extra for the “24/7” answering service. They also overcharged us at every opportunity possible. The on average rates we actually payed were around 3x advertised once they get you with all the “out of bundle extras”, penalties and add ons which they don't even notify you that you are incurring. In general the experience was not a good one and definitely not the sort of company I would recommend. Avoid!”

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Posted 2 years ago

Hi Kieran, I'm sorry to hear that you have been unhappy with our service and feel that your calls haven't been handled very well. I have reviewed your account and the feedback you have left us, and I can see that you have left a significant amount of positive feedback on your calls. We pride ourselves on our transparency and provide the opportunity to leave feedback on every call. When we first onboard a customer, we understand that it can take a bit of time to refine the call handling instructions to get them perfect, which is why we gave you free call recording for your first month. We openly encourage our customers to listen to their calls, especially over the first month, to help refine the call handling. I can see that you utilised this feature and provided us with some excellent feedback and suggestions for revisions on your notes. I have looked over your notes and I can see that when you signed up, you opted for our PR30 package under our 99p offer. As your call volumes were higher than you expected, you went over your call bundle. As a courtesy, we added a credit to your account to refund you for this cost and upgraded your package. We are sorry to see that you had to resort to leaving reviews when we have tried our very best to help resolve your queries. If we can be of further assistance, please don't hesitate to get in touch and we will do our best to help.

Posted 2 years ago

Pocket Receptionist is rated 4.8 based on 320 reviews