“We travelled on the 13/2/24 Hull to Rotterdam We booked the brassiere which i wouldnt do again it was a rip off. On the return sailing to Hull 15/2/24 we were informed that we were unable to disembark due to power failure, This was at 7:30am. It was bedlam people pushing and shoving we could not get anywhere. They then used the stairs to the ferry deck 3 we had to carry our cases down all those stairs which was dangerous will people pushing to get off. I had train tickets booked for 10am which we had missed. It cost me £75 to purchase 2 train tickets. I complained to the company by letter to be signed for with proof of purchase, When i rang was told i had sent it to the wrong address, P&O stated it was out of their hands and did not need to compensate the train tickets. I have travelled with them quite a few times but will think twice. What i would like to know did anyone else get refunded because everyone was disgusted and they wanted full refunds?”
“Do not use this ferry company! They are disgusting and have awful business practices. In March 2020, we had ferry tickets to go to Ireland. The global pandemic broke as we were in the UK and we were required to return to the US as flights were shutting down. Every hotel and reservation we had refunded us without penalty - even nonrefundable things - EXCEPT P&O Ferries. They gave us a credit and refused to refund. Now we’re at the credit expiration date, still in a pandemic, and they are refusing to refund the money. This company is STEALING from people who were put in peril to make a profit from the global pandemic. I will never use this company nor recommend them to others. Avoid traveling with them - you have other options that actually care about good business practices and their customers!”
“I love to travel on P&O Ferries the crew are great the food and cabins are okay but be aware, the casino is the biggest rip off going. No I'm not a bad looser because I won as I often do as a very experienced gambler. The casino staff are not the same crew and will rip new comers off every step of the way, so take care and don't go in there.”
