“I absolutely love the custom oval ring! The craftsmanship is exquisite , and the stone is brilliant breathtaking. Thank you so much! It arrived on time and exceeded my expectations!”
“I have waited for a year to be able to order my ring. I had lost my original rings and wanted to replace them.
I ordered a 1 carat lab created channel set blue and white diamond ring. I waited for weeks to get it.
I opened the ring box and my heart sank. It wasn't the ring I had ordered. It was a .5 carat ring and the blue diamonds are like an aqua marine color. Not the pretty blue they put in there website.
I contacted them by phone and by email. No one would help me. All I wanted was to send this ring back and them and send me what I had paid for. No response. I don't know what to do now. I hope this gets their attention.”
“Description, pictures and videos are not accurate on website and misleading. The prawn holding the diamond in 360 video look different then on the static picture next to it. I called to confirm details and we’re given wrong information based on which I placed the purchase.
Return process was also very poor since you required me to pay for shipping after giving inaccurate information in the first place.
Then, my number got flagged as spam in your system and blocked after I call several times Customer Service to solve my issue- this is absolute inappropriate and unacceptable; I never experienced such poor service and quality ever.
So overall absolutely the worst, very poor customer service, product quality and experience. Wouldn’t even give one star. This is a ZERO star review.”
“Not only was this ring over 2 weeks late, it arrived with the right stone completely loose. I will have to find a local jewelry store to repair as I do not want to ship it back and deal with this company again. The band is so thin I am not sure this will hold up to daily wear. So disappointing as this was my dream anniversary ring.”
“They where a Valentine gift for my fiance she was not expecting it so it was a late gift. She absolutely love them. I was hesitant about them at first with purchasing online not knowing how they would come, but I myself must say they were absolutely stunning. Not cloudy but sparkling.”
“I would like to rate the product but unfortunately we have not received it. I was notified it was at my selected FedEx pick up location and ready for pickup. However it was not there and they had no record of the package. FedEx is so hard to work with.”
“I still have not received this order. Everytime I call support I never get a live call just an email stating they’re checking on it. This order was supposed to be a valentine’s gift & ship by February 13th. I feel as if I’m being scammed. No one can tell me a shipping date & support just sends vague emails stating it’s still in production or they’re checking on it I’m not receiving any follow up!!”
“This bracelet is more than what was expected. The diamonds are clear and have a great sparkle very white in color. The oval fits the wrist perfectly definitely would recommend.”
“The peice you sent beautiful but. I don't like it, to be comeplete it would have a undergalery. I have bought 4,5 ring over 20 years. I will send back. Would you send a return label. Maybe your next rings will be build a little better.”
“I have made several purchases from Pompeii3 and love them all! Excellent company, excellent customer service, excellent quality jewelry, and excellent prices!”
