“Description, pictures and videos are not accurate on website and misleading. The prawn holding the diamond in 360 video look different then on the static picture next to it. I called to confirm details and we’re given wrong information based on which I placed the purchase.
Return process was also very poor since you required me to pay for shipping after giving inaccurate information in the first place.
Then, my number got flagged as spam in your system and blocked after I call several times Customer Service to solve my issue- this is absolute inappropriate and unacceptable; I never experienced such poor service and quality ever.
So overall absolutely the worst, very poor customer service, product quality and experience. Wouldn’t even give one star. This is a ZERO star review.”
“Not only was this ring over 2 weeks late, it arrived with the right stone completely loose. I will have to find a local jewelry store to repair as I do not want to ship it back and deal with this company again. The band is so thin I am not sure this will hold up to daily wear. So disappointing as this was my dream anniversary ring.”
“I would like to rate the product but unfortunately we have not received it. I was notified it was at my selected FedEx pick up location and ready for pickup. However it was not there and they had no record of the package. FedEx is so hard to work with.”
“I still have not received this order. Everytime I call support I never get a live call just an email stating they’re checking on it. This order was supposed to be a valentine’s gift & ship by February 13th. I feel as if I’m being scammed. No one can tell me a shipping date & support just sends vague emails stating it’s still in production or they’re checking on it I’m not receiving any follow up!!”
“Pretty earrings but highly disappointed on 2 fronts. 1) I was told to request regular backs on earrings, 2) free pair of 6mm Pearl studs with order.
I got screwbacks on my diamond studs, and no Pearl studs. Now you want me to send back at my expense. Really??
I’m a return customer but after this never again will I purchase from you. You need to treat your customers far better than you do.”
