Pong Cheese Reviews

Name: Pong Cheese
Rating: 2.17

2.2 Rating 35 Reviews

29 %

of reviewers recommend Pong Cheese

Company Reviews

Questions

Metrics

2.2

Based on 35 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

0843 837 2200

Email:

hello@pongcheese.co.uk

Write Your review

Tell us how Pong Cheese made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Definitely a bad smell about this company. We ordered our Christmas cheese delivery early in November to ensure that everything was organised and were assured that it would be delivered on time. As Christmas eve dawned we went onto the courier website armed with the tracking number provided by pong cheese to find that it was not recognised. When we called the cheese company they dismissed us with a stock message that the courier had sent incorrect tracking numbers but assured us that all cheese deliveries would be met by 7pm. We waited in the house all day for the delivery which never came and it was then too late to purchase cheese from anywhere else which ruined the last part of our Christmas dinner. The company's initial response to this was that we would be refunded and we had to call them to arrange that but didn't even apologise for the missing delivery. A few days later they called with an apology and had the cheek to request that we would not hold it against them and would order from them again! We received no compensation or even an offer of a free cheese for the inconvenience that they caused. I would strongly suggest that no-one else orders from this company especially if you want your cheese to actually be delivered! Find a more reliable source.”

Helpful Report

Posted 9 years ago

“Pong Cheese, what can one say? First of all, the cheeses are expensive, more expensive than from other suppliers. We ordered twice, believing that everyone deserves a second chance. The first delivery went OK(ish), some of the cheeses not up to good French standards, but edible anyway. Second order was a disaster; all cheeses ordered arrived as if they had gone through a session in a very hot oven, each one looking as if it had melted. Couldn't trust them, so they were all thrown onto the compost heap. Didn't bother to put in a claim as I realised it couldn't be proven, but did inform the supplier, asking for my name to be deleted from their records. A couple of weeks later and still no comment received. My feelings? Order at your peril!”

Helpful Report

Posted 9 years ago

Pong Cheese is rated 2.2 based on 35 reviews