Pong Cheese Reviews

Name: Pong Cheese
Rating: 2.17

2.2 Rating 35 Reviews

29 %

of reviewers recommend Pong Cheese

Company Reviews

Questions

Metrics

2.2

Based on 35 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone

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Phone:

0843 837 2200

Email:

hello@pongcheese.co.uk

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery not received. Last time I ordered gift from you it was 4 days late and cheese ruined. I will never order from you again”

Helpful Report

Posted 8 months ago

“Ordered the stinking bishop cheese for Christmas and only just noticed the best before date is 19/12/22. Did not realise it has a very short use by date,(approx 7 days) i would not have spent £16.61 if i had realised this before i ordered. My Mistake.”

Helpful Report

Posted 1 year ago

“Cheeses may be lovely but delivery service appalling. A box ordered for a birthday present failed to arrive and is apparently going to be delivered 5 days late - which is unacceptable considering goods are perishable and has ruined a birthday treat!”

Helpful Report

Posted 2 years ago

“Awful Customer Service, they outsource it, so you are never talking to someone who knows whats going on. The delivery company they use is a joke. Never attempted delivery, was sent on a constant redelivery loop which lasted over a week, by which point we asked for a refund as we knew the cheeses were long gone. Cheese was meant to be a birthday present, obviously ruined, will be actively telling people never to order from this company, ever!”

Helpful Report

Posted 2 years ago

“Awful customer service After my cheese box not having been delivered I rang them. I then got the following email: "Hi there Sorry to hear youve not got your Pong box. We've got it as signed for by a 'A Jay' but having checked the geo-track of where the courier left it, it looks like its at 7 xxxxxx Road! We're so sorry about this - we're investigating as to why this has happened. The road is just over xxxxx Park from you so it might be easier if you could go and collect it? Otherwise the couriers collecting it and bringing it to you might take until Monday or Tuesday. If this is a problem we'll send a new box for you early next week Attached is a photo of the door and the signature at no 7. It has a white door" The address was actually 90 minutes walk away. That I was expected during lockdown to knock on a strangers door to retrieve a box of cheese is ridiculous. I sent a chase up email 1 week ago and am still awaiting a response”

Helpful Report

Posted 3 years ago

“Very disappointed. I ordered a birthday present for a friend and paid the extra for a Saturday delivery. The package not only arrived on the Thursday it was delivered to my address rather than my friends. Given the current lock down I was unable to travel the deliver the present to my friend. I called Pong twice and was assured of a call back which never came. I then contacted them via FB and was told that I must have typed the address in wrong ! and that was that! Shocking customer service! Certainly wont be wasting my money on using them again!”

Helpful Report

Posted 3 years ago

“I purchased the £29 monthly box subscription. I wasn't expecting to want to write a review but I'm so disappointed, here it is, 1The total retil value of the cheeses received was less than half this, approximately £12. The packaging the cheese were sent in was entitrely inappropriate. A standard non insulated box with a few cool packs that had completely defrosted in transist. One of the cheeses, a type of brie had turned to a gooey mess, the remaining cheeses looked sweaty and unappealing because of the temperature. This is completely unacceptable, and avoidable. My final gripe that would otherwise be a non-issue had the cheese been ok is that there was an absurd amount of junk mail included in the package.”

Helpful Report

Posted 4 years ago

We've only just received your email telling us that your Premium box sustained damage in transit and we, as we have said in our reply to you, are more than happy to send out a replacement. The packaging has been routinely tested for durability and temperature in accordance with the FSA and our own quality requirements. Sometimes if the box is mis-treated in transit then the packaging can become compromised and in these rare instances, if the contents are affected we will send a replacement. You've not given us the opportunity to do this and also you're wrong about the retail value; the box you received had 5 cheeses with a total retail value of £30 plus a delivery charge of £5 and given that you had 50% off your first box, we think that represents a great deal!

Posted 4 years ago

“One Delivery left outside so spoiled Other cheeses are very short dated and often unfit for consumption, eg over salty or rancid”

Helpful Report

Posted 4 years ago

“Gift ordered over a week ago still hasn’t arrived. Delivery company first say are “unable to locate the address” which is nonsense then say there was no one at home now according to the tracking system they tried to deliver at 00.00! Rang Pong cheese and either they leave you hanging on the phone or a disinterested receptionist says someone will call you back which they don’t. Very disappointed and will ask for a refund.”

Helpful Report

Posted 5 years ago

“Terrible. My wife ordered cheese to be delivered on 21/12/18 for a friend's birthday. Did not arrive. Tried to contact them by phone on 22/12/18 - no answer. Tried emailing - got an email telling us they are closed until 3/1/19. What sort of company that sells things that are popular at Xmas would close down 4 days before Xmas? Unbelievable!!!!!”

Helpful Report

Posted 5 years ago

“Poor delivery service - this is perishable food and it is left in direct sunlight, left on doorsteps in full view of the street and on one occasion left on top of a drain so the box was soaking wet when i arrived home”

Helpful Report

Posted 5 years ago

“Great cheese - if you receive it!!! Ordered in November for Christmas. Delivery never arrived and when queried Pong offered to send in the New Year! Declined and asked for a refund which never arrived. Chased and chased and eventually received my refund. I have used previously and the cheese was lovely. Unfortunately their delivery company lets them done and so does their customer service. They have lost me as a customer and would never recommend them. Shame as great idea.”

Helpful Report

Posted 6 years ago

“The procedure to cancel a subscription is deliberately unclear. It feels like an attempt to force you into one more delivery. I'm almost sure my subscription is now cancelled, but any more packages are going straight back.”

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Posted 6 years ago

“Still waiting for £ back.”

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Posted 6 years ago

“The last of three deliveries as a gift from daughter overseas. I have complained already about poor delivery service by courier company and their couldn't care less attitude. Previous two orders straight in the bin as the packing was so hot the cheeses inside had melted. Having complained, there is a note on the front of today's box that clearly states "PERISHABLE IF OUT LEAVE IN PORCH OR WITH A NEIGHBOUR". Needless to say my wife and I were out and when we came back, sitting on the front door step, in the full early morning sun, one smelly cheese box. Not 12 inches away from where it was left is a cupboard that is clearly not locked with PLENTY of room inside to leave a small box. So a gift has been ENTIRELY wasted and the money paid also WASTED and this package WASTED as it has gone straight into the bin. You people do not seem to have learned anything!!”

Helpful Report

Posted 6 years ago

“Late delivery and cheese in dreadful condition. Pictures available. All cheese went in the bin. Customer services not interested. I'll never use this company again.”

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Posted 7 years ago

“Terrible Customer service - order incorrect”

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Posted 7 years ago

“I so wish I'd read these reviews before ordering - again - from Pong. Great cheese - but shocking delivery service and appalling customer service. Waiting for a ring back and refund as the courier 'couldn't find our address'. So much for cheesy gifts. Never again.”

Helpful Report

Posted 7 years ago

“Terrible service. Don't try emailing them to complain - they can't even be bothered with the basic courtesy of a response!”

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Posted 8 years ago

“Rubbish service. Don't bother - use alternative website”

Helpful Report

Posted 8 years ago

Pong Cheese is rated 2.2 based on 35 reviews