PoolSpot Reviews

Name: PoolSpot
Address: 17, Samuel Street, Camp Hill
Rating: 4.86

4.9 Rating 280 Reviews

98 %

of reviewers recommend PoolSpot

4.9

Based on 280 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

731240258

Email:

info@poolspot.com.au

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I cannot recommend Poolspot. We had been using them since 2022 for our monthly pool & spa service. On Sat 12Oct24 we had a party, turned the spa on for our kids & guests, after about an hr I checked the water temp to find it freezing & a high limit fault. I called Poolspot on the Mon & was told they had serviced the Spa when they were here on the Wed before (they hadn't). A tech came out to fix it, couldn't on the day & told me he would return to finish the job. It's now 11Dec24 & he hasn't been back. I've emailed them & left voice messages twice & they haven't responded. It's been a very poor experience for us, we've now moved provider & will never use Poolspot again.”

Helpful Report

Posted 4 days ago

Hi Daniel, Firstly, we haven't been back because until now, you hadn't paid your outstanding invoices. The Hi limit error is a safety cut off that occurs when the gas heater is over temperature, usually due to insufficient water flow. It can be caused by a variety of reasons, but usually due to the pump turning off or the actuator changing position prior to the gas heater cooling down. When I visited, I reset the error and found that the AquaLink system was not running in 'spa mode' when the Spa Heater preset was selected. This was likely part of the reason as 'spa mode' should prevent this. This was fixed via remote access the next day. This is not something we would change during a service. We won't make changes to your AquaLink system setup unless there's a problem. There was nothing wrong with the gas heater as it worked fine as soon as the error was cleared. All of this has already been explained to you. During a regular service we don't have any reason to turn the heater on or change your AquaLink settings. Apart from minor errors, we do not service gas heaters as this out of scope. The most likely explanation for the issue is user error or misconfiguration. We're happy to come out and fix minor system errors (without charge by the way) because mistakes happen. Your implication that we didn't do the service because of this error is false and offensive.

Posted 4 days ago

“The folks at Poolspot are fantastic!! Very friendly and professional and always offer sound advice. I don't go anywhere else!!”

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Posted 2 weeks ago

“Matt fixed our pool light for us and changed a few other things, he's really easy to work with, super friendly! Highly recommended !”

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Posted 7 months ago

“Great service! Very helpful and prompt.”

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Posted 7 months ago

“PoolSpot - always helpful always competitively priced always a pleasure to deal with. We cannot commend them highly enough!”

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Posted 10 months ago

“Excellent and reliable service.”

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Posted 10 months ago

“Very helpful and professional.”

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Posted 10 months ago

“Good Service and Very Responsive”

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Posted 11 months ago

“I was very pleased that the team at pool spot could fit us in for service replacement repair on our Astral ZX100 tank at short notice. very much appreciated filter tank all working well. Justin F”

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Posted 11 months ago

“Amazing service. After a quick phone call, I took my malfunctioning chlorinator to the store and Matt replaced the PCB on the spot at a very reasonable price. I could not be happier and glad to have a new pool shop to deal with. Brilliant!”

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Posted 11 months ago

“Good service and very satisfied with new replacement for pool , would like to recommend PoolSpot to friends.”

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Posted 11 months ago

“Excellent, fast service - product exactly as described. Amazing customer service”

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Posted 11 months ago

“Amazing service. Highly recommended. Great to have an attentive family business.”

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Posted 1 year ago

“Ross was great and gave me informed options and ultimately a quality filter at a good price. He also assisted with the cleaning of my chlorinator element. Peter, who installed the new filter also did a great job.”

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Posted 1 year ago

“Great service, fast and efficient. Well priced too!”

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Posted 1 year ago

“Prompt service and always so friendly and helpful!”

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Posted 1 year ago

“PoolSpot really know pools. I had dealt with another company for the maintenance of my pool for over a decade and I have to say the pool is much much better since PoolSpot have taken on the job. More recently an empty and acid wash of the pool created a better pool than we installed many years ago. The team that maintain the pools are much much more thorough each visit. Highly recommended.”

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Posted 1 year ago

“Always very helpful and will visit quickly if there is a problem. Very pleasant and experienced. Thank you.”

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Posted 1 year ago

“The team at PoolSpot are very responsive and helpful.”

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Posted 1 year ago

“Wonderful service”

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Posted 1 year ago

PoolSpot is rated 4.9 based on 280 reviews