Hi Zoe,
Thank you for leaving a 5-Stars review.
We continuously strive to serve you better.
Looking forward to serving you in the future!
Thanks
Popgear :)
“I received the wrong size item, was advised after several emails to return it for an exchange. Returned it and received a refund, which was not what I was told I would receive. The item itself was good quality.”
Hi Lucy I am sorry you were unhappy with the refund.
As explained though in my emails, as your item was returned it was faster for you to receive a refund and then have a fully tracked item reordered simply on the website as you had done previously.
To wait for the return to get to us and checked could take up to a week, I refunded you within a day so you could have the item you wanted in the size you preferred in a more timely fashion.
Again I apologise if this was not the right decision or the best solution for you.
Thanks
Kate
Hi Phoebe,
Thank you for leaving a 5-Stars review.
We continuously strive to serve you better.
Looking forward to serving you in the future!
Thanks
Popgear :)
“Ordered the pikachu leggings and top. Our daughter loved them and basically now lives in them. Really good quality clothing.
Speedy delivery! Will order from Popgear again”
Hi Casey,
Thank you for taking time to leave us a review! We are so happy to hear back such positive feedback!
We hope to see you again sometime soon.
Stay Safe
Team Popgear x
“I was new to the site and was very pleased to see the variety of products available. I ordered a pair of PJs for my daughter. Selection and check out were simple and delivery was timely. I have already shared Popgear to my friends and family - I was very pleased.”
