Hi Bridget, we are disappointed to read that you are not happy with the quality of your purchase. Could I ask that you email cs@popgear.com with your feedback please so we can discuss this with you to resolve this issue. Many thanks, Team Popgear
Hi Martin,
Your refund has been processed, please allow 3-5 working days for the refund to show. If you do not receive it in this time please email me back on cs@popgear.com Many thanks, Jonathan
“Wrong size item received. Contacted them and got no response. Item that I bought no longer in stock in my size. Shoddy customer service, don't bother. They get it wrong and don't respond to put it right.”
Hi Doug,
Apologies nobody has gotten back to you. Our Customer Service team do not work weekends, and then will work through the weekend emails on a Monday. Please could you forward your email to jonathan.husselbee@popgear.com and I will endeavour to rectify the situation as soon as possible.
Many thanks,
Jonathan
Hi Maurizio,
Thank you for reaching out.
We've just checked our account and can see you emailed us on the 8th of March and we responded to you on the 8th of March to advise you of the next steps. We've not heard from you since then. We have now resent you the email and you can see the next steps.
Thanks,
Team Popgear
Posted 2 years ago
Hi Maurizio,
We've reached out to you but still have not heard back from you.
Please could you reach back out to us so we can get this matter resolved for you as soon as possible?
Thanks,
Team Popgear
Posted 2 years ago
Hi Maurizio,
We've reached out to you but still have not heard back from you.
Please could you reach back out to us so we can get this matter resolved for you as soon as possible?
Thanks,
Team Popgear
“The amount of emails I've had off you since I bought a small thing for my son has been unbelievable....I've tried to unsubscribe bit no joy. Avoid this company.....”
Hi,
Thank you for your message. You can scroll bottom to the email and unsubscribe or we can take you off the list if you email us in with your email address at cs@popgear.com
“Bought a jumper for my granddaughters birthday… eventually told it had been dispatched only for the next day to have an email from PayPal saying I had been refunded for the jumper! No correspondence from popgear. Had to email them to enquire to be told it was out of stock! Very confusing and disappointing. Needless to say I won’t bother shopping with them again.”
Hi,
Thank you for reaching out.
We are trying to find your details in the system but are unable to locate anything.
Please could you email us at cs@popgear.com and we can help further.
Thanks,
Team Popgear
“I ordered size 13 slytherin pyjamas for a girl not realising they was boys I sent straight back but have had No notification to say they have received them back”
Hi Paul,
We are so sorry to hear you've received the wrong item.
We are unable to find your details on our system.
Please can you email us at cs@popgear.com so we get this resolved for you as soon a possible?
Thanks,
Popgear
“T-shirt looks good and seems good quality but sizing ridiculous. If you are gonna order one make sure its a size or so bigger than you'd normally get. Was really wanting this for a comic con next weekend but due to poor sizing left with a t shirt i wont wear.”
Hi Carol,
We are so sorry to hear you are not happy with the sizing. Please can you contact us at cs@popgear.com so we look into this further as you may have received a faulty item?
Thanks,
Popgear
“I bought 2 items , one of which I sent back with a request to send a replacement in a bigger size. I paid for the returns but have not had my replacement item or a refund in its place . I emailed Popgear about this 2 weeks ago and have since had no response . Not good enough !!”
Hi Lee,
We are so sorry to hear about your experience. Please can you contact us on cs@popgear.com with your order details so that we can get this resolved for you ASAP.
Thanks,
Popgear
“Purchased a wandavision ladies sweat top ordered October still no sign of it being delivered really disappointed as it was for a birthday present to go to comic com”
Hi Valerie,
Thank you so much for reaching out to us.
We are so sorry to hear you've not received your order yet. Please could you email us on cs@popgear.com along with your order number and we will get this resolved for you.
Thanks,
Popgear
“I ordered a Harry Potter jumper on next day delivery for my daughter to go to Harry Potter world, the jumper never turned up and still hasn’t over a week later, wouldn’t recommend or use again”
Hi Sonia,
We are very sorry to hear you have not received your order. Please could you email us on cs@popgear.com so that we can help you further.
Thanks
Popgear
“I ordered 3 items from pop gear and we only received 2 they took the money for all 3 items i repeatedly tried to get in touch by phone and email to no avail its nearly 4 weeks since my order and am still waiting for my final item which was a Girls Zipped Hoodie Peppa Pig 4 to 5 years which cost me £11.95 for my great grand daughter its a sickener when a company takes your money and you don’t receive the goods a big thumbs down for me”
