“Bought a tshirt which was slightly too small. Advised to send it back recorded post which cost me £4.20. I'd asked for the next size up. 10 days later not heard from Popgear so chased. I was then told they don't do exchanges so I would have to be refunded and buy but again at a new cost for the shirt which was now £9 more expensive (so effectively an extra £13 to exchange for the next size up). I'm now £4.20 poorer with nothing to show for it. Waste of time and money.”
“Don't answer tweets. Send discount codes that don't work on any items (not just full price).
Don't do business with companies that won't communicate. Avoid.”
“I am not happy with the order, firstly they sent the wrong item completely which cost me to return it and then only half of the original order arrived a week later. Two weeks later I am still waiting for the refund of the original missing order.”
“I bought a hoodie, but it did not fit. I returned it the next day for a refund and I haven't heard from Popgear since.No notification of receiving the item or refund. It has been about 3 weeks.”
Dear Jose,
Thank you for taking the time to give us your feedback. We are sorry your item had not arrived when you wrote this review and have tried to contact you several times to help resolve this.
We have checked your item's tracking and can see that it was delivered on 21/09/2020. We would really appreciate that you get back to us if this is not the case so that we can help fix this for you with a matter of urgency.
If it has been delivered, we sincerely apologies that the item took 6 working days to arrive to you in Spain. As it was an international shipment from the UK, there are some current COVID related delays.
Many thanks & please do not hesitate to get in contact with us. We are here & happy to help.
